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Ever hire talented people, set up strong systems, and still feel like something in your team just isn’t clicking? We bring you into the messy middle of team building, the part no one warns you about. The part where miscommunication, awkward conversations, and unmet expectations creep in… even when you’re “doing everything right.” We share a real story from behind the scenes, one that every business owner will instantly relate to.

We break down why soft skills (not software) are the foundation of every successful team. We why communication gaps turn into frustration, why assumptions derail projects, and how simple shifts in clarity, boundaries, and emotional intelligence can transform your entire work environment. Whether you’re a team of one or leading a full department, this conversation will help you understand the human side of business and how it impacts performance, culture, and long-term growth.

What to Listen for in This Episode

Why your systems aren’t the problem; your soft skills are: Discover the real reason talented teams experience tension, missed expectations, and burnout even with strong SOPs, tools, and workflows.

Three shifts that immediately improve communication: Learn how clarity, psychological safety, and active listening can dramatically change how your team interacts and performs.

How soft skills shape culture, trust, and leadership: Hear how one business owner transformed her team by adding soft skills into her culture and why your leadership sets the tone for everything.

Reflection: Where is a lack of soft skills creating friction in your business or with your clients and what skill do you need to strengthen to lead with more ease?

Support the show

Whether you’re looking to grow your visibility through Pinterest Marketing or streamline your Podcast Operations and Team Management, we help business owners and creatives build sustainable systems that work for them, not against them.

Want to learn more about how this can work for you and your business, reach out to us!

Connect with Entrepreneur Encounter:

Newsletter: https://tinyurl.com/3azyca95

Instagram: https://www.instagram.com/entrepreneur_encounter/

Host Sara Lowell:

Instagram: https://www.instagram.com/youarerembert/

Website: https://www.youarerembertllc.com/

Host Dana Johnson:

Instagram: https://www.instagram.com/danas.desk.nc/

Website: https://ddvirtualmanagement.com/