Join me for a special episode highlighting a recent project experience with Business Insider for their Insider YouTube channel entitled, "How 911 Dispatchers Actually Work."

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RapidSOS - Facebook | LinkedIn | X | Web

• Preview of Ricardo's appearance on Business Insider's Insider channel

• Real-life 911 calls and memorable dispatcher moments

• The challenges of multitasking and triaging calls under pressure

• The emotional impact and lasting memories from the job

• Advocacy for 911 professionals and why their stories matter

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Join me for a special episode highlighting a recent visit to Calhoun County 911 in Michigan.

Sponsored by

RapidSOS - Facebook | LinkedIn | X | Web

• Shout out and transition for longtime sponsor Indigital, and introduction of RapidSOS as the new episode sponsor.

• Visit to Calhoun County Consolidated Dispatch Authority in Michigan, including B-roll, interviews, and the vibe inside the center.

• The importance of teamwork, communication, and positive culture within dispatch centers.

• Emotional highlights from real emergency calls and how dispatchers support each other through critical moments.

• Powerful story of a lifesaving dispatch call coming full circle years later.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 636 features Carolyn, a 911 professional out of Texas.

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INdigital - Facebook | LinkedIn | X | Web

RapidSOS - Facebook | LinkedIn | X | Web

• Carolyn's unexpected start in public safety and her early experiences in dispatch.

• The significance and emotional impact of receiving the Guiding Light Award.

• Memorable calls and moments that shaped Carolyn's career and perspective.

• Major shifts in technology over the last three decades, including AI and real-time crime centers.

• Advice for new dispatchers and the importance of mental health and giving grace in the profession.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.