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In this powerful episode of Parking Live, hosts Matt Darst and Jade Neville sit down with one of the most influential voices in UK parking and curbside management: Richard Walker — Head of Strategic Parking, Recycling, Refuse & Fleet; Chair of the BPA Board of Directors; and Past President of the British Parking Association.

Richard has been a driving force behind Beyond the Uniform, a campaign rewriting public perception of civil enforcement officers and directly reducing abuse against frontline teams. What began as a human-focused storytelling initiative has become a movement — one that has already shown measurable impact, including a 73% drop in reported incidents in Harlow.

Richard shares:

• The frontline experiences that inspired the campaign
• Why every parking leader should “go out and do the work” themselves
• The emotional and physical toll assaults take on officers
• How press and public engagement reshaped the narrative
• The human stories — including Ria and Tanya — that brought the campaign to life
• The training, support systems, and welfare practices his teams use every day
• How empathy, storytelling, and visibility can shift an entire industry

This episode is a reminder that there is always a person behind the uniform — someone’s colleague, sibling, parent, or friend — and they deserve to return home exactly as they arrived.

If you’re a city leader, parking manager, or anyone working alongside frontline teams, this conversation offers critical insights into safety, culture, and responsibility.

Host & Producer: Jade Neville and Matt Darst
Executive Producer: Julie Gates
Producer: Chris O’Keeffe
Editor: Patrick Emile
Associate Producer: Cyndi Raskin
Brand design: Tina Olagundoye
Social Media: Tatyana Mechkarova

Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.