Résultats lu par "Sean Pratt" dans Toutes les catégories

In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.

In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.

Dr. Joseph Murphy’s classic book The Power of Your Subconscious Mind was first published in 1963 and became an immediate best seller; it was acclaimed as one of the best self-help guides ever written. Following the success of this work, Dr. Murphy lectured to thousands of people around the world, and millions tuned in to his daily radio program. In his lectures, he pointed out how real people have radically improved their lives by applying specific aspects of his concepts.

Defenses are mental operations that restore or maintain psychic equilibrium when people feel that they cannot manage emotions that stem from conflict; they remove components of unpleasant emotions from conscious awareness. In this audiobook, Blackman catalogs 101 defenses - the most ever compiled - with descriptions practical for use in everyday assessment and treatment of psychopathology.

Don’t Miss the Apple TV+ Docuseries Streaming Now! “This book is as engrossing as anything by Agatha Christie, as unsettling as a novel by Stephen King, and reported with a vigorous empathy that leaves Truman Capote in the dust. Scott Johnson’s courage, his relentless quest for the truth...

Good Prose is an inspiring book about writing - about the creation of good prose - and the record of a warm and productive literary friendship. The story begins in 1973, in the offices of the Atlantic Monthly, in Boston, where a young freelance writer named Tracy Kidder came looking for an assignment. Richard Todd was the editor who encouraged him, and from that article grew a lifelong association. Before long, Kidder's The Soul of a New Machine, the first book the two worked on together, had won the Pulitzer Prize.

Despite billions spent every year on personality profiling, sales training, motivational experts, coaches, and incentives, there's never been a proven formula for building a sales force of top performers. Finding such a "holy grail" of sales has been Derek Gatehouse's obsession for decades. To identify what makes a top-producing salesperson and why some sales teams have a high percentage of top producers, he interviewed more than 2,000 executives in many different industries.

Dr. Joseph Murphy’s classic book The Power of Your Subconscious Mind was first published in 1963 and became an immediate best seller; it was acclaimed as one of the best self-help guides ever written. Following the success of this work, Dr. Murphy lectured to thousands of people around the world, and millions tuned in to his daily radio program. In his lectures, he pointed out how real people have radically improved their lives by applying specific aspects of his concepts.

From Aristotle to Wittgenstein and Zizek, 50 Philosophy Classics provides a lively entry point to the field of philosophy. Analyses of key works by Descartes, Schopenhauer, Hegel, Heidegger, and Nietzsche also show how philosophy helped shape the thinking and events of the last 150 years.

Marketers are faced with a stark and challenging dilemma: Customers demand deep personalization, but they are increasingly leery of offering the type of personal data required to make it happen. As a solution to this problem, customer data platforms have come to the fore. CDPs are the hottest marketing technology around today, but are they worthy of the hype? Customer Data Platforms takes a deep dive into everything CDP, so you can learn how to steer your firm toward the future of personalization.

For most of us, the better we perform the more attention we receive. Yet for many “Invisibles”—skilled professionals whose role is critical to whatever enterprise they’re a part of—it’s the opposite: The better they do their jobs the more they disappear. In fact, often it’s only when something goes wrong that they are noticed at all. Millions of these Invisibles are hidden in every industry. You may be one yourself. And despite our culture’s increasing celebration of fame in our era of superstar CEOs and assorted varieties of “genius”—they’re fine with remaining anonymous.

Some of the best-known and most influential pieces of crime fiction have been from African American writers. Be it Walter Mosley's great Detective Easy Rawlins, or the mean streets of Harlem at the hands of Chester Himes, the stories and characters in this anthology have shaped the mystery genre with their own unique viewpoints and styles. Contributors to the collection include Robert Greer, Chester Himes, Walter Mosley, Cary Phillips, Frankie Bailey, and Richard Wright.

According to Murphy, the greatest prison in the world is the prison of the mind. In every minute of this audiobook, you will learn how to use a wonderful, magical, healing power which will bind up the wounds of the broken hearted, proclaim liberty to the captives, and open the prison for those bound by fear, failure, misery, and pain. He describes his techniques throughout the audiobook.

The first full-scale biography in 25 years of one of the most important and distinguished justices to sit on the Supreme Court - an audiobook that reveals Louis D. Brandeis the reformer, lawyer, and jurist, and Brandeis the man, in all of his complexity, passion, and wit. As a lawyer in the late 19th and early 20th centuries, he pioneered how modern law is practiced.

Richard Branson, one of the world's most famous and admired business leaders, argues that it's time to turn capitalism upside down - to shift our values from an exclusive focus on profit to also caring for people, communities, and the planet as he writes: "People often associate me with challenges, with trying to break records while sailing the Atlantic or flying in a jet stream in a balloon or going into space with Virgin Galactic. But this audiobook isn't just about fun and adventure and exceeding one's wildest dreams."

A 2024 ""NEXT BIG IDEA CLUB"" MUST-READ The renowned global thought leader and Google’s first Chief Innovation Evangelist introduces a forward-thinking mindstate that will help you navigate ambiguity and uncertainty with intention, transform problems and challenges into profound opportunities...

Discover the 11 insights that will change the way you think and sell. Improve performance through self-awareness and relationships. Mattson and Seidman - C-level executives at Sandler Training, a world leader in sales training - focus listeners on the 11 core principles that can reshape identity and promote professional growth.

Leadership in Higher Education explains the fundamental principles that support these practices and provides case examples of people in higher education who demonstrate each one. Drawing on the same pioneering research that formed the foundation of their classic best seller The Leadership Challenge, James Kouzes and Barry Posner offer a set of leadership skills and practices that will make a significant difference in every area of higher education - faculty, administration, library services, career counseling, auxiliary services, campus safety, and more.

To help you take full advantage of José Silva's wisdom and advice, the book includes instructions on how to enter the alpha brainwave level, and also includes many of the Silva problem-solving techniques to help you change your life for the better. José Silva Jr. provides commentary throughout the book to help put the work into perspective. He made sure the course material is exactly the way his father wanted it. Not many people throughout history can claim to have started with so little, come so far, and achieved so much.

Poirot’s peace is disturbed when a local gentleman, Roger Ackroyd, is found murdered in his study. Clues include a vanished letter, a scrap of cambric cloth, a goose quill, and an elaborately tooled Tunisian dagger. We follow Poirot, aided by the village doctor, James Sheppard, as he traces his way through a tangle of suspects that include Ackroyd’s sister-in-law, niece, secretary, adopted son, and housemaids—all of whom appear to have motives for killing him.

Just over 125,000 years ago, humanity was going extinct until a dramatic shift occurred—Homo sapiens started tracking the tides in order to eat the nearby oysters. Before long, they’d pulled themselves back from the brink of extinction. What saved us during that period of endangerment? The...