Résultats de "David Bell" dans Toutes les catégories

Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides listeners with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space.

Three months earlier, Jenna Springer was supposed to meet her lifelong best friend, Celia. But when Jenna arrived late, she found that Celia had disappeared - and she hasn't been seen again. Jenna has blamed herself for her friend's disappearance every single day since then. The only piece of evidence is a lone diamond earring found where Celia and Jenna were planning to meet, leading the national media to dub Celia "The Diamond Mom".

Authors Gordon Bell and Jim Gemmell tap their experiences with the MyLifeBits project at Microsoft Research for this extraordinary book. What if you could remember everything? With today’s technology, that notion becomes more realistic each day. Bell and Gemmell explain what it could all mean.

Elizabeth Hampton has not spoken to her mother in weeks when she gets the phone call. Her mother has been found dead under suspicious circumstances. But who would want to kill a woman who stayed at home to care for her son Ronnie’s special needs? And why did her mother recently change her will? The police tell Elizabeth this is not only a murder investigation.

Elizabeth Hampton is consumed by grief when her mother dies unexpectedly. Leslie Hampton cared for Ronnie, Elizabeth's troubled brother with special needs, assuming Elizabeth would take him in when the time came. But Leslie's sudden death propels Elizabeth into a world of danger and double lives that undoes everything she thought she knew. When the police discover that Leslie was strangled, they immediately suspect that one of Ronnie's outbursts took a tragic turn.

Twenty-five-years ago, four-year-old Justin Manning disappeared. Two months later his body was found in a shallow grave in the woods, shocking the small town of Dove Point. Janet Manning has been haunted by her brother’s death since the day she lost sight of him in the park. Now, a detective and a reporter are asking questions, raising new suspicions and opening old wounds. But if the man jailed for the murder is innocent, who did kill Justin?

After years of struggling to write following the deaths of his wife and son, English professor Connor Nye publishes his first novel, a thriller about the murder of a young woman. There’s just one problem: Connor didn’t write the book. His missing student did. And then she appears on his doorstep, alive and well, threatening to expose him.

Ten years ago, the first edition of A Dignified Life changed the way the caregiving community approached Alzheimer's disease by showing caregivers how to act as a Best Friend to the person. Firmly grounded in the latest knowledge about dementia, this expanded edition offers a wealth of tips and advice.

A traumatic experience in the line of duty forces thirty-year-old Avery Rogers to abandon both her relationship and her position as a Kentucky State Police officer. She retreats to a college town where she works an unfulfilling job as a security guard, breaking up fights between drunken frat boys. But a frantic phone call turns Avery’s life upside down.

Jake Powell is racing to get off the island as a powerful hurricane approaches. When he finds his best friend Dallas, the building manager, dead from a blow to the skull, Jake realizes there’s more than the storm to fear. There’s a murderer on the island, maybe even still inside the nearly abandoned building. Dallas had repeatedly run afoul of the wealthy owners of the building by complaining about code violations and the precarious state of the condos. But he’d also once told Jake that every resident had a secret they’d come to Florida to escape. Had one of them killed to conceal their sins?