Résultats lu par "Anna Crowe" dans Toutes les catégories

The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback—not to mention your best bargain in market research. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints that are well received create customer loyalty.

Professional women are subject to blind spots—obstacles that can minimize career potential, impact, or advancement. Some women end up drifting instead of driving through their careers, and leaving their “reputationality” (that special something we are known for) to chance. Brenda Wensil and Kathryn Heath have spent decades coaching more than 800 women and working with women across industries and age groups. In this book, they outline six challenges women commonly face on their professional journeys and map a way to accelerate through them for higher-impact careers.

Four decades after And the Band Played On created an image of the AIDS epidemic that has survived in the public consciousness to this very day, mathematician Rebecca Culshaw is sounding the alarm that everything that iconic book told us about AIDS is demonstrably wrong. And that mistaken understanding of AIDS and its cause has the potential to affect all of us, not just certain so-called risk groups. Rebecca Culshaw describes her slow uncovering of these reasons over her years researching HIV for her work constructing mathematical models of its interaction with the immune system.

Home-based business startups are exploding all across the world as more and more people realize that the best way to take control of your life - and your finances - is to work for yourself. But what many people forget to do is brand their small business. That's a mistake. You see, business branding isn't only for the big guys. Home-based business owners also need to focus on creating a brand that will speak to their customers and forge that ever-important bond between the business and the public.

The Big Stretch delivers a four-tiered self-evaluation and empowerment program for jump-starting a new business, new career, or new idea - and maintaining high levels of success long-term. One of today's most effective coaches for entrepreneurs, Teneshia Jackson Warner walks you through a “career workout” routine designed to move you from idea to goal.

The digital age will raise the question of how we humans will stay relevant in the workplace. To stay relevant, we have to be able to excel cognitively, behaviorally, and emotionally in ways that technology can’t. Professor Ed Hess believes that requires us to become hyper-learners: continuously learning, unlearning, and relearning at the speed of change.

Relationships are complicated. Yet, it’s an unfortunate reality that while most of us have to learn complex geometry that we’ll probably never use, we don’t get a single formal lesson in how to relate to others. In this one-stop guide, psychologist Melanie Joy reveals the common psychological dynamics that underlie all kinds of relationships - with a romantic partner, friends, family members, colleagues - in short, with anyone in any situation. Understanding these dynamics will help you make all your relationships healthier and more resilient.

Niccolò Machiavelli famously wrote, "There is nothing more difficult to take in hand, more perilous to conduct, or more uncertain in its success than to take the lead in the introduction of a new order of things." That's what this book is about - innovation far more audacious than a new way to find a restaurant or a smart phone you can wear on your wrist. Harvard professor Amy Edmondson and journalist Susan Salter Reynolds explore how to bring into being systems that transform human experience and make the world more livable and sustainable.

Filled with thought-provoking examples from leading companies, The Power of Visual Storytelling explains how to grow your business and strengthen your brand by leveraging photos, videos, infographics, presentations, and other rich media. The book delivers a powerful road map for getting started, while inspiring new levels of creativity within organizations of all types and sizes.

It's pure myth that women need to be more aggressive to succeed. Since the time when Sheryl Sandberg's Lean In was first published in 2013, one thing has become strikingly clear: leaning in simply isn't enough to turn the tide. To the contrary, studies show that imitating male behavior doesn't translate to professional advancement for women. The distinctive missing link is influence. The Influence Effect focuses on building influence that will enable women to gain traction in their careers and to achieve the advancement they deserve.

In this updated edition of Dare to Serve, former Popeyes CEO Cheryl Bachelder shows that leading by serving is a rigorous and tough-minded approach that yields the best results. The second edition of this best-selling book includes Bachelder's post-Popeyes observations and new examples of how you can switch your leadership from self to serve. Ever engaging and inspirational, Bachelder takes you firsthand through the transformation of Popeyes and shows how anyone at any level can become a Dare-to-Serve leader.

When thinking about writing this book, I read other books on the topic, and found myself walking away shaking my head in frustration. Many of the ideas presented were outright ridiculous and could never lead to legitimate passive income. So I decided to write a better book. The idea of structuring your life around passive income is real. I currently have four streams of passive (or semi-passive) income (I'm working on the fifth), and would never again consider trading my time for money. But it’s not as easy as some books suggest.

When Tyler fishes the girl out of the bay, he thinks she's dead. She wishes she was. For Reese, life ended when the supernatural entity called the Oneness threw her out. For Tyler, dredging Reese out of the water means life is nothing he thought. In a world where the Oneness exists, nothing looks the same. Dead men walk. Demons prowl the air. Old friends peel back their mundane masks and prove as supernatural as angels.

In the dead of winter, handwriting expert Claudia Rose journeys to Maine to retrieve a manuscript about convicted female serial killer, Roxanne Becker. The manuscript, written by Professor Madeleine Maynard, who was, herself, brutally murdered, exposes a shocking secret: explosive research about a group of mentally unstable grad students selected for a special project and dubbed “Maynard’s Maniacs”. Was Madeleine conducting research that was at best, unprofessional - and at worst, downright harmful and potentially dangerous? Could that unorthodox research have turned deadly? 

Life is not what it used to be. The goodwill of a stranger is a godsend that must be questioned as a necessary risk. Trust and safety, once taken for granted, are now the barest necessity for survival.... Lisa and Krupp had accomplished their mission to stop the horde, but at what cost? Little Rock's booty was still the objective as multiple truck and tractors headed down the road toward their dangerous goal. The survival of all is at stake as they come up against gangs and stubborn homeowners in their quest for resources....

Normal was still less than a week in the past; those who still fought felt as though it was much, much more. The quest for resources has begun as does the hunt for the Good Doctor who plans his greatest feat. The majority of the living left to bear witness of his macabre utopia as a new predator takes up his trail. Survivors flee the capital city of Little Rock drawing a horde of a magnitude never imagined. They flowed like a river with nothing but two Hot Springs cops to lead the willing against insurmountable odds. Brawn and steel blended into creative intellect would have to be enough against a quarter million marching dead.

There’s nothing more exciting than writing and publishing a book, but if you’re like most authors, your book sells for the first couple of months and then quietly and alarmingly sinks to the bottom of Amazon’s rankings. Or maybe your book never saw success. There are thousands of book authors who thought their book would achieve success who are still waiting for those elusive sales. Sadly most authors simply accept that it’s just the way things are. 

It's easy to pray for others' needs. If God takes a long time in answering - or answers with a no - it's easier to take. Far more difficult is focusing on your own needs, when sometimes you don't get the answers you want. What do you pray when life gets hard or even unbearable? When you lose a spouse or a child? When your health deteriorates? When your spiritual life seems barren? Linda Evans Shepherd knows what it's like to pray in the most dire of circumstances.

Upon the death of her husband of 23 years, American-born Lori found herself living alone on the edge of a volcanic crater lake in El Salvador in contact with the spirits of hundreds of Mayans trapped beneath the waters waiting to be set free by her. In the throes of a full-blown mental crisis, she went from hospital ER to locked ward, to a daring adventure in the jungles of Colombia, where a team of local brujos helped her complete her transition into the role she currently plays as a healer and spiritual counselor.

Chefs at top restaurants face competing pressures to deliver complex and creative dishes, and navigate market forces to run a profitable business in an industry with exceptionally high costs and low profit margins. Creating a distinctive and original culinary style allows them to stand out in the market, but making the familiar food that many customers want ensures that they can stay in business.