Résultats lu par "Jonathan Yen" dans Toutes les catégories

From services to products, online to in-person, small-scale to multinational, your customers' loyalty depends on how you interact with them. Transform Customer Experience is your ultimate guide to putting your customer first. Author and CX expert Isabella Villani shows how you can implement a customer strategy from planning to execution.

In a cloak-and-dagger story of spies, saboteurs, and secret agents, Kinzer reveals the involvement of Eisenhower, Churchill, Kermit Roosevelt, and the CIA in Operation Ajax, which restored Mohammad Reza Shah to power. Reza imposed a tyranny that ultimately sparked the Islamic Revolution of 1979 which, in turn, inspired fundamentalists throughout the Muslim world, including the Taliban and terrorists who thrived under its protection.

For months in early 1980, scientists, journalists, and ordinary people listened anxiously to rumblings in the long quiescent volcano Mount St. Helens. Still, when a massive explosion took the top off the mountain, no one was prepared. Fifty-seven people died, including newlywed logger John Killian (for years afterward, his father searched for him in the ash), scientist Dave Johnston, and celebrated local curmudgeon Harry Truman. The lives of many others were forever changed.

Mahan's ready for new adventures - just as the gaming world of Barliona thought it was about to reenter its old comfortable rut. The winds of the Dark Forest have finally died down; Altameda has recognized its new owner while Geranika is nursing new schemes of global destruction. Would Mahan be happy with this predictable old life? We think not!

Developed by Harville Hendrix and Helen LaKelly Hunt in the 1980s, imago relationship therapy helps couples - and everyone in significant relationships - shift from conflict to connection by transforming the quality of their interactions. Joining theory and practice with elegance, and filled with examples, exercises, and dialogues, this is a book no couple's therapist can afford to be without.

Being a startup CEO is a job like no other: it's difficult, risky, stressful, lonely, and often learned through trial and error. As a startup CEO seeing things for the first time, you're likely to make mistakes, fail, get things wrong, and feel like you don't have any control over outcomes. Author Matt Blumberg has been there, and in Startup CEO he shares his experience, mistakes, and lessons learned as he guided Return Path from a handful of employees and no revenues to over $100 million in revenues and 500 employees.

Daniel Mahan, the legendary Shaman of the Barliona game world, has served his sentence in virtual reality. Eleven months of adventures and battles in exchange for eight years in prison isn't a bad trade-off. And yet Barliona refuses to relinquish its grip on the Shaman so easily, erasing the boundary between his two realities. It turns out that it's not so simple to leave the capsule - the Way must be completed....

If adventure has a name, it must be Indiana Jones! He's both a mild-mannered archaeology professor and an intrepid adventurer traversing the globe in search of lost artifacts. Whether seeking the Ark of the Covenant in Egypt, the Sankara Stones in India, the Holy Grail in Turkey, or a mysterious crystal skull in Peru, Indy's adventures never fail to delight audiences. Indiana Jones and Philosophy takes you on a whirlwind journey to investigate some of the most enduring questions about the human condition.

YouTube has the eyes and ears of two billion monthly users. YouTube Channels for Dummies, 2nd Edition offers proven steps to attracting a chunk of those billions to your personal or business channel. This updated guide offers insight from a quartet of YouTube channel content creators, managers, marketers, and analysts as they share the secrets of creating great content, building an audience, and interacting with your viewers.

In this narrative history of the Mohawk River Valley and surrounding region from 1713 to 1794, Professor Richard Berleth charts the passage of the valley from a fast-growing agrarian region streaming with colonial traffic to a war-ravaged wasteland. The valley's diverse cultural mix of Iroquois Indians, Palatine Germans, Scots-Irish, Dutch, English, and Highland Scots played as much of a role as its unique geography in the cataclysmic events of the 1700s - the French and Indian Wars and the battles of the American Revolution.

It began with plutonium, the first element ever manufactured in quantity by humans. Fearing that the Germans would be the first to weaponize the atom, the United States marshaled brilliant minds and seemingly inexhaustible bodies to find a way to create a nuclear chain reaction of inconceivable explosive power. In a matter of months, the Hanford nuclear facility was built to produce and weaponize the enigmatic and deadly new material that would fuel atomic bombs.

This book explains how wielding power affects your emotions and decision making and helps you avoid the traps that lead to negative consequences. With the latest psychological research and practical advice from leading experts, you'll learn how to use soft power to persuade others, fix unhealthy power dynamics in your team, use compassion to connect better with others, and remain ethical in your choices and actions.

One of the pioneers in energy healing and shamanism recounts 12 miraculous stories in which, through the use of shamanic energetic techniques, people experience extraordinary physical and emotional healings. Each of these stories is rooted in Villoldo's experience as a healer, mental health professional, and devotee of Indigenous wisdom and lore from around the world. Ultimately, Villoldo demonstrates how a shaman assists us in discovering our own capacity for self-healing.

In this groundbreaking biography of the Japanese emperor Hirohito, Herbert P. Bix offers the first complete, unvarnished look at the enigmatic leader whose 63-year reign ushered Japan into the modern world. Never before has the full life of this controversial figure been revealed with such clarity and vividness. Bix describes what it was like to be trained from birth for a lone position at the apex of the nation's political hierarchy and as a revered symbol of divine status.

More than personal boundaries, this book is really about relationships - healthy and unhealthy ones. Here best-selling author and psychotherapist Charles Whitfield blends theories and dynamics from several disciplines into practical knowledge and actions that your can use in your relationships right now. This comprehensive book opens with clear definitions and descriptions of boundaries, a self-assessment survey, and a history of our accumulated knowledge. Going deeper, it describes the 10 essential areas of human interaction wherein you can improve your relationships.

Rumors of deception have surrounded claims of Jesus' resurrection ever since the soldiers appointed to guard his tomb made their report to the Jewish authorities. But no one has led the philosophic charge against miracles quite as influentially as David Hume with his 1748 essay "Of Miracles." Refined, revised, restated, his arguments still affect philosophic discussions of miracles today.

The concept of personality disorders rose to prominence in the early twentieth century and has consistently caused controversy among psychiatrists, psychologists, and social scientists. In Personality Disorders, Allan V. Horwitz traces the evolution of defining these disorders and the historical dilemmas of attempting to mold them into traditional medical conceptions of disorder.

A provocative, irreverent biography of Anton Szandor LaVey, founder of the Church of Satan, BORN WITH A TAIL chronicles a time when Americans could welcome a macabre showman into their living rooms via TheTonight Show, before a ginned-up hysteria known as the Satanic Panic would put a target on...

The Trojan War is the most famous conflict in history, the subject of Homer's Iliad, one of the cornerstones of Western literature. Although many listeners know that this literary masterwork is based on actual events, there is disagreement about how much of Homer's tale is true. Drawing on recent archaeological research, historian and classicist Barry Strauss explains what really happened in Troy more than 3,000 years ago. For many years it was thought that Troy was an insignificant place that never had a chance against the Greek warriors who laid siege and overwhelmed the city.

Martin Heidegger, considered by some to be the greatest charlatan ever to claim the title of "philosopher", by some as an apologist for Nazism, and by others as an acknowledged leader in continental philosophy, is probably the most divisive thinker of the 20th century. In the second edition of this Very Short Introduction audiobook, Michael Inwood focuses on Heidegger's most important work, Being and Time, to explore its major themes of existence in the world, inauthenticity, guilt, destiny, truth, and the nature of time.