Résultats lu par "John Y. Walker" dans Toutes les catégories

Most consumers agree their service experiences with hospitals, clinics, and physicians fall well short of their service experiences with hotels, resorts, and restaurants. So, what would their experiences be like if healthcare providers served them the same way hospitality providers do? Given that both industries share many common service touchpoints, one wonders whether healthcare service providers could adopt principles of hospitality to enhance the patient experience. The insights shared in this book reveal the answer: yes!

The story of Echoes of the Forgotten was born from a fascination with places that hold more than they reveal. I have always been drawn to the idea that a house or a stretch of land can carry the weight of its history—untold stories lingering in the air, waiting to be uncovered. Pine Drive and the Duck Pond became the perfect backdrop for a tale about the unseen connections between the past and the present, where a seemingly abandoned house holds dark secrets tied to the land itself.

J.T. never quite got over the painful breakup with his ex-girlfriend, Joey. So finding out she moved in next door leaves him with mixed feelings. Joey has moved back to Castle Springs after a six-year absence to renovate the old Bradford place and turn it into a Bed and Breakfast. When she bought the place, she had no idea J.T. O’Connell was building his new home on the adjacent property. But the deal is done and there’s no going back on it now.

He nicknamed her Skittles when they were eleven. She was his best friend, and she helped him through the loss of his mother. He, in turn, supported her while she was raised by her alcoholic father. Jade spent more time at the Three Oaks Ranch than she did at home.