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Since the groundbreaking work of Robert S. Kaplan and David P. Norton, the concept of the Balanced Scorecard has achieved increasing popularity in the business world. In this book, the authors draw on their extensive experience with scorecard projects to provide a step-by-step method for introducing the Balanced Scorecard into an organization. This book will provide senior and operational managers, consultants, and business academics with a comprehensive view of emerging Balanced Scorecard practice supported by both business advice and a theoretical foundation.

A construction worker unearths a human skull dating to the 1960s on the campus of the University of Mississippi. Dr. Diana Bratton is a surgeon surrounded by bodies after the discovery of her Aunt Phoebe’s 50-year-old note detailing the manners of death. Suicide, accident, natural cause, and one death classified undetermined are soon crossed off this list - leaving Diana to believe that only murder remains. When Diana spots photographs in a 1966 university yearbook, Phoebe is linked not only to that death, but to the recent deaths of two local men.

Derek Chandler had it all, but a tragic accident changed everything, and his life now stands in ruins. Haunted by the ghosts of what might have been, Derek tries to lose himself in his new job, but what begins as a minor academic mystery soon unravels, leaving him with the burden of a second truncated life: that of long-vanished science-fiction writer Kichiro Nakamura. Convinced that finding Kichiro is somehow the key to finding his own peace, Derek is drawn into a frantic search of modern and post-war Los Angeles.

The Commandant of Lubizec is a harrowing account of a death camp that never actually existed but easily could have in the Nazi state. It is a sensitive, accurate retelling of a place that went about the business of genocide. Told as a historical account in a documentary style, it explores the atmosphere of a death camp. With a strong eye toward the history of the Holocaust, The Commandant of Lubizec compels us to look at these extermination centers anew.

Without warning, Cameron Horne exhibits strange behavior he can't seem to control, loses time and memories, has horrific nightmares, and finds blood on his hands that may or may not be his own. When a mysterious young man who seems to know the future begins appearing in Cameron's backyard, things go from bad to worse. As voices and visions flood his mind, and shadowy figures watch his every move, something deep inside him comes awake, manifesting in acts of extreme rage and violence. Is he losing his mind, or is something evil stalking him?

Using information in its everyday, nonspecialized sense, Michael Buckland explores the influence of information on what we know, the role of communication and recorded information in our daily lives, and the difficulty (or ease) of finding information. He shows that all this involves human perception, social behavior, changing technologies, and issues of trust.

From profiles and interviews with the world's leading venture capitalists and high-profile coaches of business founders, A Dozen Lessons distills a set of bedrock methods for approaching business questions and creating value. The veteran business writer Tren Griffin takes the listener through the investment philosophies of VC luminaries such as Bill Gurley of Benchmark Capital, Marc Andreesen and Ben Horowitz of Andreesen Horowitz, and Jenny Lee of GGV Capital to draw out a set of guiding principles that successful businesses follow.

When Axe Cooper is murdered while picking up Chinese takeout, he's pretty irritated about the loss of a good dinner, not to mention being dead. Not prepared to move on just yet, Axe decides to stick around and haunt his best friend Lily Chan while trying to figure out why anyone would kill a janitor. In the meantime, Axe is hired by The Ghost Post to track down recently deceased writers. As he learns more about his new phantom friends, Axe realizes that his murder is not an isolated event and that if he doesn't learn to fly like Superman, Lily could be next.

New York has a problem few are aware of. Creatures of myth and darkness prowl the night-shrouded streets, preying on those who won’t be missed. At least, those are the rules. Bodies are turning up, and their deaths are far from natural. Our kind’s existence depends on remaining nothing more than folklore and fairy tales, but someone has decided to break the rules. Now, it’s my job to stop a conspiracy before it threatens to expose the truth about vampires and werewolves. My name is Leo Malone.

When reformed dream hacker Nix Nighthawk's sleep chip malfunctions, he is forced to seek help from a world he is trying to avoid - his old friends in the pirate dream network. But that world has changed, and Nix soon finds himself at the center of a complex plot to overthrow the vast corporation that controls every aspect of society.

Poland 1939. After Nazi Germany conquers the Polish army in just over two weeks, and one Jewish family fight for survival begins. Like the rest of the once thriving Jewish community, they are all forced to leave there beautiful home in Warsaw, and into the slums of the ghettos. Inside these walled cities disease and starvation are rife, which is a daily part of ghetto life. However despite of all the degradation, the family settles into their new surroundings, and they take solace as they remain as a family.

Izzy Gam wants to be buried on the Mount of Olives, known as "the number one place for a Jew to be buried", as the resurrection is supposed to begin there. Unfortunately, it turns out that his planned resting place is already occupied, as is every other place in Israel that his increasingly flustered family tries to put him.

When Robert Howard is assigned James Joyce's A Portrait of the Artist as a Young Man in his Catholic high school, his teacher, a Jesuit priest, announces, "Other people may read about it, but you are LIVING it!" As promised, the young Howard, growing up in 1970s Detroit, feels an intense identification with the protagonist of Joyce's first novel, Stephen Dedalus.

When the rabbis composed the Mishnah in the late second or early third century C.E., the Jerusalem Temple had been destroyed for more than a century. Why, then, do the Temple and its ritual feature so prominently in the Mishnah? Against the view that the rabbis were reacting directly to the destruction and asserting that nothing had changed, Naftali S. Cohn argues that the memory of the Temple served a political function for the rabbis in their own time.

The Civil War was among the bloodiest conflicts in American History. For Henry Fleming, a teenaged romantic filled with idealistic notions, the reality of the battlefield shakes him to his core. Over the course of a four-day battle, Henry comes to see himself, and the world at large, in a completely new light.

Young Giovanni arrives in Padua to discover a lush and mysterious garden on the estate of the mysterious Doctor Rappaccini. Amidst the verdant and exotic foliage, Giovanni finds love in the form of Beatrice - the Doctor's daughter. What deadly secret does the young girl and her father keep hidden?

In The Legend of Waterhole Branch, 29-year-old Hunter Pierce attempts to escape the clutches of his ruthless Spanish kidnappers convinced that he built a financial empire around the long lost treasure of the revered Spanish explorer Alonso Álvarez de Pineda.

What if Hitler and Churchill were actually playing out an age-old battle between two rivals that had been incarnating together over and over across time? Exploring roles from evil to good to lazy and decadent in an attempt to understand the human experience, one of these beings seems destined to destroy the other, no matter what the circumstances, no matter how much the world changes over time.

Jacob has settled into a quiet routine of a techno geek after his mother dies. The plans he made are disrupted when he discovers his life is in danger. He sets off on a mission that takes him into new technology views and exposes to him the inner-workings of unknown global technologists. Jacob learns that safeguards for technology are always evolving and being exploited. His challenge becomes how to keep ahead of the criminals and identify who to trust.

Chloe Marsh is found dead at the scene of an accident and pronounced dead on arrival at the hospital. Half an hour later, as she is being taken to the morgue, Chloe suddenly sits up. But this isn't the first time Chloe has died, and it certainly won't be the last.