Academic Leadership

With emerging technology transforming customer expectations, it's important to keep a laser focus on the experience companies provide their customers. Tomorrow's customers need to be targeted today! Customer experience futurist Blake Morgan outlines ten easy-to-follow customer experience...

John H. Johnson, the remarkable entrepreneur who founded the Ebony publishing empire, tells the story of his success. The wealthiest African-American in the US today, Johnson shares his rags to riches saga, from the many obstacles that confronted him to his ultimate triumph.

Clear, actionable steps for you to build new values, experiences, and perspectives into your organizational culture, infusing it with the diversity, inclusion, and belonging that employees need to feel accepted, be their best selves, and do their best work. Bypass the faulty processes and...

In iLeadership, Jay Elliot gives the listener the opportunity of seeing Steve Jobs as only his closest associates have ever seen him, and to learn what has made him - and the mystique of his management style - capable of creating tools so extraordinary that they have remade three industries and have transformed the way we create, consume, and communicate with each other.

There's a Customer Born Every Minute reveals the lost wisdom of famous entrepreneur and showman, P. T. Barnum. Barnum was much more than a showman; he was a dedicated businessman and entrepreneur with a razor-sharp mind. In this delightful and absorbing new edition, Joe Vitale reveals the secrets of Barnum's success and shares the 10 key business practices that Barnum developed and lived by.

Daily observation of classroom teaching can significantly impact the quality of teaching and learning. Organized into 21 chapters designed to be read over a period of 21 school days, Now We're Talking! presents a results-driven approach that far surpasses traditional walkthrough models of feedback for teachers. School leaders will complete two cycles of teacher evaluations while reading the book and establish the necessary foundation for subsequent visits.

In 2009, at the peak of the financial crisis, AIG - the American insurance behemoth - was sinking fast. It was the peg upon which the nation hung its ire and resentment during the financial crisis: the pinnacle of Wall Street arrogance and greed. When Bob Benmosche climbed aboard as CEO, it was widely assumed that he would go down with his ship. In mere months, he turned things around, pulling AIG from the brink of financial collapse and restoring its profitability.

Updated and expanded for its 20th anniversary, Camp is former Disney CEO Michael Eisner's coming-of-age story about his time in camp and how the indispensable lessons he learned there continue to influence him in business and in life. Over the years, as a camper and a counselor, Michael Eisner absorbed the life lessons that come from sitting in the stern of a canoe or gathering around a campfire at night. In this deeply personal memoir, he recounts his experiences at one remarkable summer camp and examines how they helped turn him into the man he is today.

When you want to learn about a subject, you go to the best. In the study of leadership, there's no one better than Brian Tracy, one of the world's top leadership experts. Over the last 30 years, he has spoken to more than 1,000 large corporations in 62 countries and 10,000 small and medium-sized companies in more than 5,000 talks and seminars on leadership, management, personal success and business development. In The 7 Secrets of Exceptional Leadership, Brian tells us that the wonderful thing about leadership is that your ability to grow as a leader never ends.

Digital transformation is more important than ever now that we’re in the Fourth Industrial Revolution, where the lines between the physical, digital, and biological worlds are becoming ever more blurred. But fully 70 percent of digital transformations fail. In this book, Saldanha lays out a five-stage process for moving from digitally automating processes here and there to making digital technology the very backbone of your company. For each of these five stages, Saldanha describes two associated disciplines vital to the success of that stage.

Although there are more women in higher education than ever before—and increasingly in leadership positions—their paths to success are more difficult than those paved for men. Nine Guiding Principles for Women in Higher Education is a concise and accessible resource aimed at helping women faculty succeed in their academic careers. Karyn Z. Sproles offers guidance, humor, and courage to women in higher education, paying particular attention to those with children and women of color.

In April of 2000, Gary Erickson turned down a $120 million offer to buy his thriving company. Today, instead of taking it easy for the rest of his life and enjoying a luxurious retirement, he's working harder than ever. Why would any sane person pass up the financial opportunity of a lifetime?

Florida Surgeon General Joseph Ladapo shares the inspiring story of how he came to be who he is. After experiencing abuse as a child, Dr. Ladapo was incapable of connecting emotionally with other people. He was dissociated from virtually everything in his life and numbly powered through college, medical school, and residency to become a doctor and university professor. It wasn’t until he fell in love with his wife that he was forced to come face-to-face with the enormous emotional and spiritual disruption caused by his deeply buried trauma.

Ce livre est un livre éducatif sur les leçons tirées des lettres de M. Warren Buffet aux actionnaires. Les leçons incluses dans cet livre s’appliquent à tous les types d’investisseurs, aux étudiants en commerce de tous les niveaux, aux chefs d’entreprise et aux bienfaiteurs.

Here's a biographical profile of Henry J. Kaiser, a great industrialist and philanthropist who had a profound impact on America's ability to prevail in World War II. People tend to regard the great American titans of the past as robber barons, men who made their fortunes off the backs of the oppressed, flaunting laws and living like nabobs while others had to scratch for a living.

While an uninterrupted life, free of misfortune may sound wonderful, it is in the challenge, in the change, that we learn the greatest lessons. This book has been written with 51 years of personal life experiences, and an overlay of close to 30 years of professional subject matter expertise in managing the continuance of business operations across the globe, come rain...or shine. Both aspects have resulted in significant lessons learned...stories of continuity and resilience.

This book explores current attitudes towards failure in academia. Tara Brabazon argues that success and failures are rarely linked and instead failure can be harnessed as both a diagnostic and a literacy to improve research integrity, authenticity, accountability and consciousness.

Imagine a company where everyone loves to work, where employees feel not just "satisfied" but truly cared for, respected, and energized. Think of the impact this would have on recruitment, retention, customer satisfaction, innovation, and overall performance. Aron Ain, the award-winning CEO of Kronos, a global provider of workforce management and human capital management cloud solutions, believes that anything is possible when people are inspired.

The road to success is rarely linear and never easy. But with courage, hard work, perseverance, and dedication to duty, Jim Ovia, founder and chairman of Zenith Bank, proves we can achieve the unthinkable. Jim has been called the Godfather of Banking by Forbes Africa. And this should be no surprise. In a time of tension between military and civilian regimes, periods of incredible economic instability, and a decaying infrastructure, Jim founded Zenith Bank in Nigeria.

In Refounder: How Transformational Leaders Take What's Broken and Make it Better, you'll see how a small but committed group of visionaries took a broken health technology startup and created a thriving, humanity-enriching company. Are you ready to be a Refounder? Whether you're a C-suite executive hoping to change a struggling business, a middle manager tasked with revitalizing a dysfunctional team, or a community organizer attempting to renew the city block, Refounder is an invitation.