Behavior Theory

Erving Goffman effectively extends his argument in favor of a diagnosis of deviant behavior which takes account of the whole social situation.

Gender equality is a moral and a business imperative. But unconscious bias holds us back, and de-biasing people’s minds has proven to be difficult and expensive. Diversity training programs have had limited success, and individual effort alone often invites backlash. Behavioral design offers a new solution. By de-biasing organizations instead of individuals, we can make smart changes that have big impacts.

From the bestselling author of Buyology comes a shocking insider’s look at how today’s global giants conspire to obscure the truth and manipulate our minds, all in service of persuading us to buy. Marketing visionary Martin Lindstrom has been on the front lines of the branding wars for...

AI-Powered Customer Experience, The Future of Call Center Excellence. Future belongs to organizations that understand how to measure what matters: customer lifetime value, emotional satisfaction, effort reduction, and the seamless orchestration of human and artificial intelligence working together. Thirty years ago, when I first stepped into a call center, success was measured by how many calls an agent could handle per hour. The faster you moved customers along, the better your numbers looked.

Red teaming. It is a practice as old as the Devil's Advocate, the 11th-century Vatican official charged with discrediting candidates for sainthood. Today, red teams - comprised primarily of fearless skeptics and those assuming the role of saboteurs who seek to better understand the interests, intentions, and capabilities of institutions or potential competitors - are used widely in both the public and private sector.

In Trustworthy AI, award-winning executive Beena Ammanath offers a practical approach for enterprise leaders to manage business risk in a world where AI is everywhere by understanding the qualities of trustworthy AI and the essential considerations for its ethical use within the organization and in the marketplace. The author draws from her extensive experience across different industries and sectors in data, analytics and AI, the latest research and case studies, and the pressing questions and concerns business leaders have about the ethics of AI.

Inequality, social immobility, and political polarization are only a few crucial phenomena driven by the inevitability of social structures. Social structures determine who has power and influence, account for why people fail to assimilate basic facts, and enlarge our understanding of patterns of contagion - from the spread of disease to financial crises. Despite their primary role in shaping our lives, human networks are often overlooked when we try to account for our most important political and economic practices.

In four decades, bookended by the Pope’s visits to Ireland in September 1979 and August 2018, Ireland has become one of the wealthiest and most progressive nations in the world. Characteristically brilliant and timely, Renaissance Nation is a thrilling account of Ireland’s vertiginous rise and a timely exploration of its conflicted present, where stark decisions await the next generation of would-be revolutionaries.

Longlisted for the 2023 PEN/E.O. Wilson Literary Science Writing Award A lively exploration of animal behavior in all its glorious complexity, whether in tiny wasps, lumbering elephants, or ourselves. For centuries, people have been returning to the same tired nature-versus-nurture debate...

Organizational behavior is an important and growing field in leadership and management studies, yet it has been largely overlooked by leaders of churches and other Christian ministries. This introduction to the topic accounts for the unique dynamics of Christian organizations, gives theological foundations, and provides key insights and guidance to those studying or practicing leadership in churches and ministries.

Read by the author, Michael Bond Fans takes you on a journey into the world of superfans – in all of its strange, sometimes dark, and complicated forms. 'A celebration of human idiosyncrasy and of our talent for building shared meaning and solidarity out of the strangest material' – TLS...

The Theory of Business Enterprise (1904) is a political economy book by Thorstein Veblen which examines the growing corporate domination of culture and the economy. At its core, The Theory of Business Enterprise is an analysis of two intertwined but clashing motivations: that of business and that of industry. Business is the making of profits. Industry is the making of goods.

Das große, wissenschaftlich fundierte Debattenbuch zur Generation Z und der Arbeitswelt. Faul, unverbindlich, arbeitsunfähig - der jungen Generation von heute wurde schon viel nachgesagt. In Bezug auf ihre Arbeitsmoral selten Positives. Im Vergleich zu Generationen vor ihr, hat die Generation Z – jene Altersgruppe, die zwischen 1995 und 2010 geboren wurde – eine andere Einstellung zur Arbeit entwickelt: Sie wünscht sich weniger Überstunden, mehr Gestaltungsmöglichkeiten und vor allem Freizeit.

Managers are significant actors in contemporary organizations, and yet there is very little deep-level analysis of what managers do and how they understand their managerial selves and social situations. Instead of evaluating management techniques according to their internal logic and systematic qualities, this audiobook advances the "practice perspective" using behavior and activities of successful, experienced, and skilled managers as the primary data for theorizing good management.

Gazprom, Google und der Fluch der Abhängigkeit: Warum Monopole so gefährlich sind. Gazprom, Google, Blackrock, USA, China und Russland: Konzerne und Staaten mit übergroßer Marktmacht greifen tief in unser Leben ein. Der Monopolismus mit seiner Herrschaft über Rohstoffe und Kapital, Energie, Nahrungsmittel und Daten droht den Wettbewerb abzuschaffen. Die Folgen sind weniger Innovation, höhere Preise, aber vor allem wirtschaftliche und politische Abhängigkeiten.

Existing narratives about how we should organize are built upon, and reinforce, a concept of "good management" derived from what is assumed to be a fundamental need to increase efficiency. But this assumption is based on a presentist, monocultural, and generally limited view of management's past. A New History of Management disputes these foundations. By reassessing conventional perspectives on past management theories and providing a new critical outline of present-day management, it highlights alternative conceptions of "good management".

Named a Best Book of 2019 by NPR “How might we mitigate losses caused by shortsightedness? Bina Venkataraman, a former climate adviser to the Obama administration, brings a storyteller’s eye to this question. . . . She is also deeply informed about the relevant science.” —The New York...

From the New York Times bestselling author of Big Data, a prediction for how data will revolutionize the market economy and make cash, banks, and big companies obsolete In modern history, the story of capitalism has been a story of firms and financiers. That's all going to change thanks to the...

Fifty years after Betty Friedan unveiled The Feminine Mystique, relations between men and women in America have never been more dysfunctional. If women are more liberated than ever before, why aren't they happier? In this shocking, funny, and bluntly honest tour of today’s gender discontents...

There are many factors affecting a child's personality and the adult they become, but the least understood is birth order. Why is it that children in a family can share the same gene pool, a similar socio-economic environment and experience similar parenting styles yet have fundamentally...