Building Management

In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.

In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.

The Culture Blueprint is a systematic guide to building a company culture. This audiobook is about fostering committed, enthusiastic employees. Distilling his years of experience teaching culture-building to companies like Google, P&G, and Amazon.

Transform your business without disrupting your daily operations—unlock the power of Kaizen, even in the most demanding environments. Are you a leader constantly seeking ways to enhance productivity and success but need help finding sustainable improvement strategies? Do you dream of embedding continuous improvement within your organization without overwhelming your existing workflows? You may also have encountered resistance to introducing new methodologies and need a compelling way to make improvements work in your unique setting.

Are you new to a board and have no idea what’s expected of you? Do you know what a board’s seven key responsibilities are? Do you know what your relationship with the Executive Director should be? If not, this book is for you. So many board members—especially of small nonprofits—want to...

MASTER YOUR ROLE AS AN EFFECTIVE MANAGER An accessible and practical quick-guide that will help you develop your skills as a manager from Paul Falcone, author of 101 Difficult Conversations to Have With Your Employees and renowned HR and leadership expert. Being a good manager is not a natural...

A new, holistic way to understand money and find your own path to financial freedom, from the wealth-building expert behind One Big Happy Life You deserve to live your dream life. Mastering your finances and learning how to use your money to create that life is a nonnegotiable, because...

"Frugality Meets Fortune" challenges conventional notions of wealth by demonstrating how a mindful approach to spending and a focus on abundance can lead to a rich and fulfilling life. This book explores strategies for smart spending, income diversification, building supportive networks, embracing minimalism, and cultivating resilience. Learn how to live richly with less and create a legacy that extends beyond material possessions.

This newly revised edition demonstrates how action learning can be used to address today's increasingly complex organizational challenges. Packed with extensive enhancements, including new international case studies, and more strategies to introduce and maintain action-learning programs within an organization, Optimizing the Power of Action Learning delivers an innovative and fresh perspective - making it a must-have for any organization looking to heighten competitive advantage and sustain success.

The hiring market is more difficult than ever to navigate, especially for small and medium-sized businesses (SMBs). It feels impossible to stay competitive when large companies can offer 24/7 services with ease. But this is not the end of the road for SMBs. In fact, it’s an opportunity. You are no longer limited by your geography in terms of the talent you can hire—the world is your talent pool. It is only a matter of leveraging that talent effectively to allow your business to start operating at a higher level.

Where can a person go to learn how to become a better team player? Your choices are definitely limited. John C. Maxwell takes the pain out of knowing what makes a team tick. If you want to have a better team, you have to develop better players. Great team players, like great teams, are formed...

You check email the moment you lift your head off the pillow in the morning. You bring work with you on vacation, sneak glances at your smart phone during family dinners, and take business calls and texts at your kid's sports games. It's as if you've been forced to make a choice between your company or your life, sacrificing time for yourself and family for the sake of career success. But it doesn't have to be that way.

Leading for Organisational Change is an intelligent and practical guide to the human side of merger integration and other organizational change. Building a clear sense of common purpose and then reinforcing it through storytelling can underpin the success of an integration or significant change program. Pulling together the best thinking from neuroscience, psychology, business, and her rich personal experience in 20 years of leading change projects in professional services organizations and other people-centered businesses, author Jennifer Emery presents a framework for change.

How can you get the most out of your college experience? Do you have all the tools you need to succeed? With the Skills Building Workbook for College Students, you will learn the skills you need to not only get through college, but to excel. Chapters include lessons and exercises or activities such as: Note Taking 101, Introduction to Time Management, Dealing with Procrastination, and Better Writing Skills.

Some people consider thеmѕеlvеѕ wеаlthу because thеу live in a vеrу expensive hоuѕе аnd trаvеl аrоund the wоrld. Othеrѕ bеliеvе thеу are wеаlthу simply bесаuѕе thеу’rе able to pay thеir billѕ on timе. Whаt we will tаlk аbоut here is finаnсiаl wеаlth аnd what it mеаnѕ to you. Building wealth requires hаving thе right infоrmаtiоn, рlаnning, and mаking gооd сhоiсеѕ. This book рrоvidеѕ structured infоrmаtiоn аnd a ѕуѕtеmаtiс аррrоасh tо building wеаlth.

This book is your step-by-step guide to building something bigger—something durable. With 50 succinct, hard-hitting lessons, you’ll learn how to create a business that is valuable, profitable, investable, and able to grow well beyond your career. Unlike selling to a third party, succession planning is a gradual transition of ownership and leadership—often over 10 to 20 years. If done right, it can change not just your exit, but your entire approach to building and leading your firm.

Whether you are building a small business from the ground up or managing a multinational company, you can learn the seven key traits for leadership success from one of the greatest business innovators and creative thinkers of the 20th century: Walt Disney. Whether you know him as the first to produce cartoons in Technicolor, the mastermind behind the theme park Disneyland, or the founder of the largest entertainment conglomerate, Walt's story of creativity, perseverance in spite of obstacles, and achieving goals resonates and inspires as much today as it ever has.

Armstrong on Reinventing Performance Management presents a holistic approach to performance management, drawing on Michael Armstrong's vast research and experience. Most organizations have performance management processes in one form or another, but these are often based on formal annual reviews, forced rankings and directly linked to pay decisions. These traditional approaches are often at the expense of ongoing, continuous feedback and focus on looking back at what has or has not been achieved rather than looking forward.

Is it possible to be a mom and be a successful business owner? You have big dreams, big ideas, and big goals. You know that you can contribute amazing things to the world, and you are made for more...but you also have little people clinging to your ankles, begging for more snacks, trashing your kitchen, and interrupting your sleep. Mom-life-business demands are a treacherous path to navigate - the struggle is real! That’s where Dream Big, Step Small can help you achieve life changing goals. With one small step at a time.

Getting a new job or a big promotion is like building a house: You need to get the foundation right for both. With a job, the quick-drying cement is how well you do in your first hundred days, since they establish the foundation for long-term momentum and great performance. Tom Neff and Jim...

Discover the transformative power of emotional intelligence as you journey through seven simple steps to unleash your full potential and lead a more fulfilling life. Are you tired of recurring conflicts, be it with loved ones, your boss, or close friends? Break free from the cycle of destructive arguments and learn to manage your emotions effectively.