Business Communications Management

The only user-friendly beginner’s guide to Six Sigma Six Sigma is the most common—and perhaps least understood—methodology for streamlining processes in manufacturing, service delivery, management, and almost any other business activity. For business leaders seeking increased efficiency...

The man once named one of America’s ten “toughest” CEOs by Fortune magazine offers current and future leaders practical advice on how to make their companies and organizations more effective. Throughout his distinguished career—as a naval aviator, a U.S. Congressman, a top aide to four...

Real critique has become a lost skill among collaborative teams today. Critique is intended to help teams strengthen their designs, products, and services, rather than be used to assert authority or push agendas under the guise of "feedback". In this practical guide, authors Adam Connor and Aaron Irizarry teach you techniques, tools, and a framework for helping members of your design team give and receive critique.

When women we admire such as Ruth Bader Ginsburg advise "Speak the truth, even if your voice shakes" and Vice President Kamala Harris has to remind a room full of men "I'm speaking," it can feel as though having our own voices heard at work can be a lost cause. Whether we're confronting a colleague about an inappropriate comment or trying to avoid being talked over by a male colleague—again—we can find ways to have our voices heard at work. Speak Up, Speak Out helps listeners use their voices more effectively to sound off on issues large and small.

Not getting what you want or living with what someone decides you deserve is exhausting and dispiriting. Linda Swindling provides principles, tactics, and strategies to help you show up powerfully to negotiate for the best deals at work and in life with confidence and integrity.

Smart leaders learn from their own mistakes. Smarter leaders learn from other’s mistakes and their successes. Bestselling author and leadership guru Dr. John C. Maxwell wants to help you become the smartest leader you can be by sharing Leadership Gold with you. After more than forty years of...

"With easygoing authority... [Fridland] offers context, and a welcoming spirit, to the many contentious realignments in our language."—The Wall Street Journal “Smart and funny—I loved it!" —Mignon Fogarty, author of New York Times bestseller Grammar Girl’s Quick and Dirty Tips for...

The most effective leaders across a wide variety of spectrums have achieved their success by beginning their journey with a question few bother to ask: How do I lead myself? As New York Times bestselling author and leadership expert John C. Maxwell says, “A leader never has to recover from a...

Communication is essential in a healthy organization. But all too often when we interact with people - especially those who report to us - we simply tell them what we think they need to know. This shuts them down. To generate bold new ideas, to avoid disastrous mistakes, to develop agility and flexibility, we need to practice Humble Inquiry. Ed Schein defines Humble Inquiry as "the fine art of drawing someone out, of asking questions to which you do not know the answer, of building a relationship based on curiosity and interest in the other person."

Become a dynamic, magnetic, and powerful leader! Are you ready to take on a leadership role? Are you gaining more responsibility in life? Is it time to get the leadership training you need to inspire your team? With Leadership: Gain Confidence to Influence as a Leader Through Communication Skills and Coaching, you'll learn everything you need to know to lead with confidence. You'll discover essential body-language tools for communicating effectively before you even speak. In this essential guide, you'll learn how leaders are born and made.

Discover how to balance learning and performing to bolster personal and team success with this revolutionary guide from a world-renowned expert on growth mindset. “An essential read for fostering learning, performance, and a growth mindset . . . I wholeheartedly recommend it.”—Carol...

Love your work, work for what you love, and change the world—all at the same time. What matters most to you? Should you focus on earning a living, pursuing your passions, or devoting yourself to the causes that inspire you? The surprising truth is that you don’t have to choose—and that...

Receptivity of your audience is far more important than the power of your message. Learn how making this simple change in focuscan make all the difference in your ability to influence and succeed in the world of sales. In this groundbreaking new guide, ASLAN co-founder and CEO Tom Stanfill...

Whether you're negotiating a salary, a deal with a supplier, or your workload, thoughtful preparation increases your confidence, resilience—and results. But it's not just numbers and strategies. Advocating for yourself, your team, and your business can feel personal, so you also need to manage the emotions that arise during the process. Next-Level Negotiating provides the research, advice, and practical tips you need to counter the harmful stereotypes about women and negotiation to communicate clearly who you are and what you need.

In this audiobook, Mike shows you how to structure your team now and plan for future growth, get the right people on the team and the wrong people off the team, craft the right culture, develop your talent, and execute with discipline and accountability.

This audiobook will make you become a master communicator in a very short period of time, so long as you take what you learn and apply it.

The new edition of the best-selling employee development classic includes advice on talent retention in the gig economy and a new chapter on creating a career-development culture in your organization.

New York Times best-selling author John C. Maxwell shows that talent is just the starting point for a successful impact in any organization. It's what takes you beyond your talent that matters. People everywhere are proving him right. Read the headlines, watch the highlights, or just step out...

This 60-minute program offers a convenient and entertaining way to build a more powerful vocabulary. Each hour features 40 words used in everyday conversation or in the media and books that many skip over because they are difficult to define or pronounce accurately. Word Builders uses mnemonic devices, dramatized vignettes, and a variety of exercises to show you how to retain the meanings and pronunciations of these challenging words, as well as how to use them in conversation effectively and naturally.

Getting a new job or a big promotion is like building a house: You need to get the foundation right for both. With a job, the quick-drying cement is how well you do in your first hundred days, since they establish the foundation for long-term momentum and great performance. Tom Neff and Jim...