Business Communications Management

Communication expert and leadership coach Shawn Kent Hayashi has spent more than two decades studying how the things people say impact their business and professional lives. In her new book Conversations for Change: 12 Ways to Say It Right When It Matters Most, she not only identifies the 12 most important types of conversations people have, but shows readers how to reach their maximum potential by using these conversations effectively.

Achieve financial peace of mind with the million-copy #1 New York Times bestseller, now revised and updated for 2018, featuring an entirely new Financial Empowerment Plan and a bonus chapter on investing. The time has never been more right for women to take control of their finances. The...

Your boss plays an important role in your career. So how do you navigate this delicate, significant professional relationship without playing political games or compromising your character? Managing Up offers concise, expert tips.

Defining success is a difficult task. Most people equate it with wealth, power, and happiness. However, true success is not a thing you acquire or achieve. Rather, it is a journey you take your whole life long. In a refreshingly straightforward style, John Maxwell shares unique insights into...

The only user-friendly beginner’s guide to Six Sigma Six Sigma is the most common—and perhaps least understood—methodology for streamlining processes in manufacturing, service delivery, management, and almost any other business activity. For business leaders seeking increased efficiency...

Real critique has become a lost skill among collaborative teams today. Critique is intended to help teams strengthen their designs, products, and services, rather than be used to assert authority or push agendas under the guise of "feedback". In this practical guide, authors Adam Connor and Aaron Irizarry teach you techniques, tools, and a framework for helping members of your design team give and receive critique.

When women we admire such as Ruth Bader Ginsburg advise "Speak the truth, even if your voice shakes" and Vice President Kamala Harris has to remind a room full of men "I'm speaking," it can feel as though having our own voices heard at work can be a lost cause. Whether we're confronting a colleague about an inappropriate comment or trying to avoid being talked over by a male colleague—again—we can find ways to have our voices heard at work. Speak Up, Speak Out helps listeners use their voices more effectively to sound off on issues large and small.

Smart leaders learn from their own mistakes. Smarter leaders learn from other’s mistakes and their successes. Bestselling author and leadership guru Dr. John C. Maxwell wants to help you become the smartest leader you can be by sharing Leadership Gold with you. After more than forty years of...

"With easygoing authority... [Fridland] offers context, and a welcoming spirit, to the many contentious realignments in our language."—The Wall Street Journal “Smart and funny—I loved it!" —Mignon Fogarty, author of New York Times bestseller Grammar Girl’s Quick and Dirty Tips for...

Managing conflict is a core capability for today's leaders. In this book, Mark Rosenberg draws on his extensive experience as an executive coach and mediator to provide leaders with insights and practical tools to improve communication and master hard conversations. Mastering Hard Conversations provides a proven, practical, structured approach to help you become a better leader by improving your communication and conflict management skills.

Communication is essential in a healthy organization. But all too often when we interact with people - especially those who report to us - we simply tell them what we think they need to know. This shuts them down. To generate bold new ideas, to avoid disastrous mistakes, to develop agility and flexibility, we need to practice Humble Inquiry. Ed Schein defines Humble Inquiry as "the fine art of drawing someone out, of asking questions to which you do not know the answer, of building a relationship based on curiosity and interest in the other person."

What makes a team great? Not just good and not just functional—but great? Over six years, long-time Sports Illustrated editor Don Yaeger was invited by some of the greatest companies in the world to speak about the habits of high-performing individuals. From Microsoft and Starbucks to the...

Learn how to build and maintain champion level teams, then lead your team to the peak level of success regardless of the field you're in. Individual all-stars can only take you so far. Ultimately, success--whether in business, family, church, athletic teams, or any other organization--is...

Become a dynamic, magnetic, and powerful leader! Are you ready to take on a leadership role? Are you gaining more responsibility in life? Is it time to get the leadership training you need to inspire your team? With Leadership: Gain Confidence to Influence as a Leader Through Communication Skills and Coaching, you'll learn everything you need to know to lead with confidence. You'll discover essential body-language tools for communicating effectively before you even speak. In this essential guide, you'll learn how leaders are born and made.

Discover how to balance learning and performing to bolster personal and team success with this revolutionary guide from a world-renowned expert on growth mindset. “An essential read for fostering learning, performance, and a growth mindset . . . I wholeheartedly recommend it.”—Carol...

Love your work, work for what you love, and change the world—all at the same time. What matters most to you? Should you focus on earning a living, pursuing your passions, or devoting yourself to the causes that inspire you? The surprising truth is that you don’t have to choose—and that...

Leadership literature is full of principles and ideas - but they rarely leave the page. Practice is what turns abstract concepts into useful skills. Leadership Step by Step walks listeners through what to do and how to do it in an integrated and comprehensive progression of exercises designed to cultivate key abilities, behaviors, and beliefs through experience. The 22 exercises in this hands-on book help you accomplish the inner work and gain the social skills required for great leadership.

Receptivity of your audience is far more important than the power of your message. Learn how making this simple change in focuscan make all the difference in your ability to influence and succeed in the world of sales. In this groundbreaking new guide, ASLAN co-founder and CEO Tom Stanfill...

Whether you're negotiating a salary, a deal with a supplier, or your workload, thoughtful preparation increases your confidence, resilience—and results. But it's not just numbers and strategies. Advocating for yourself, your team, and your business can feel personal, so you also need to manage the emotions that arise during the process. Next-Level Negotiating provides the research, advice, and practical tips you need to counter the harmful stereotypes about women and negotiation to communicate clearly who you are and what you need.

The man once named one of America’s ten “toughest” CEOs by Fortune magazine offers current and future leaders practical advice on how to make their companies and organizations more effective. Throughout his distinguished career—as a naval aviator, a U.S. Congressman, a top aide to four...