Business Conflict Resolution

This book, written by an internationally renowned negotiation expert, is about the art of negotiation. It deals with the use of negotiation not only in business but also in our day-to-day life: how to negotiate a better salary; how to negotiate a promotion; how to negotiate a job; how to...

Todos os dias nos esforçamos para ter ou evitar conversas difíceis–seja ao lidar com um funcionário de baixo desempenho, discordar do marido ou da esposa, negociar com um cliente ou simplesmente dizer “não” ou “me desculpe”. Baseado em 15 anos de pesquisas, este audiolivro traz uma abordagem passo a passo para que possamos travar esses diálogos delicados com menos estresse e mais sucesso.

Una guía basada en la empatía y la comunicación no violenta para apaciguar una pelea en casa, con los hijos, en la escuela, en el trabajo... o incluso una situación de violencia física. Vivimos en un mundo cada vez más dividido y no es extraordinario encontrarse con personas agresivas y confrontaciones difíciles. Afortunadamente, existen herramientas para convertirnos en pacificadores y transformar situaciones conflictivas en diálogos serenos y sin violencia.

Work sucks. It’s not the job, it’s the people. There’s the guy who hates everything. The woman that derails every meeting. The jackass that built an evil empire around the accounting system. If they’d just go away, life at work would be a lot better. So fire them as nature intended. The law of the jungle has striking parallels in the office jungles of work. I’ll guide you through the wilderness of the organizational predator to show you how to hunt vile coworkers, even bosses, all the way to the pink slip.

Emotion, more than anything else, spells the difference between stellar and mediocre team performance. Fear, anger, frustration, and other negative feelings, can en danger a group's dynamic. But positive emotions have the power to transform it into a high-performance engine, where everyone operates at their peak. Their minds sharpen. They find creative solutions. They get great results.

Be Visionary: Strategic Leadership in the Age of Optimization is a self-help, business leadership book that demonstrates to existing and aspiring leaders the positive impact of applying flexibility, creativity and decisiveness to achieve results—even in uncertain times. More importantly, this book helps leaders to understand that while business operations optimization may have value in certain circumstances, it can also adversely affect a leader's management style, his or her message and replace strategic thought with short-term focus and gratification.

Learn the innovative strategies Microsoft pioneered that created a virtuous cycle of giving and volunteerism that has benefited the company and fulfilled its employees while making the world a better place. Early on in the Microsoft story, Bill Gates and other key executives met to decide how...

Kentucky’s charismatic coach shares the secrets of creating one of the premiere programs in college basketball, revealing how he transforms a group of former high school superstars into selfless, cohesive teams—including a remarkable squad last year that fell just one game short of a perfect...

The author of Getting from College to Career reinvents the concept of management for a new generation, offering a fresh and relevant approach to career success that shows Millennials how to make the next step: become a leader. We are in the midst of a leadership revolution, as power passes from...

Dodging issues, appeasing difficult people, and mishandling tough encounters all carry a high price for managers and companies - in the form of damaged relationships, ruined careers, and intensified problems. In Failure to Communicate, Holly Weeks shows how to master the combat mentality, emotional maelstrom, and confusion that poison difficult conversations.

Through his Persuasion Institute, Kurt Mortensen has sought out and studied the Persuasion IQ (PQ) of the world’s top influencers. Now, in this game-changing guide, he’s leveraging his vast knowledge to teach listeners the essential habits, traits, and behaviors necessary to cultivate their...

An accessible guide showing all people how to create and sustain diversity and inclusivity in the workplace—no matter your identity, industry, or level of experience Offering real-life accounts that illustrate common workplace occurrences around inclusivity and answers to questions like “How...

Der bahnbrechende Weg, um Konflikte und Probleme zu lösen! Konfliktmanagement und Problemlösung völlig neu gedacht – Unterschiede schätzen, Gegensätze überwinden und Synergien schaffen: So geht Konfliktlösung heute – einvernehmlich, respektvoll und kreativ! Stephen R. Covey ist Autor des millionenfach verkauften Bestsellers "Die 7 Wege zur Effektivität", das als einflussreichstes Managementbuch des 20. Jahrhunderts gefeiert wird. Mit "Die 3. Alternative" stellt er einen bahnbrechenden Ansatz zur kreativen Lösung von Problemen und Konflikten vor.

Gefühle durchschauen und Kontrolle erlangen: Erfolgreiche Denkstrategien für Alltagsleben und Business vom Bestseller-Autor und Business-Coach Bernhard Moestl: Anhand von sieben Schritten weist Bernhard Moestl in seinem Erfolgsbuch "Denken wie ein Shaolin" all jenen einen Weg zu emotionaler Selbstbestimmung, die gern Kontrolle über ihr Leben hätten, die Gefühle wie Angst oder Frust aus ihrem Alltag verbannen möchten und darüber hinaus emotionale Manipulationen erkennen und angemessen reagieren wollen.

Relationships are key to everything we do, and the bonds and connections we make with others is what gives us the greatest sense of meaning, happiness, and fulfillment. Nothing interferes more with your ability to enjoy rewarding relationships than an inability to understand your own emotions and manage their impact on you and those around you. Emotional intelligence, the currency of the 21st century, is the essential skill set that separates those who fail in their personal and professional relationships from those who succeed.

Basics in Communication 101 helps people to become better Communicators. The whole focus of the book is to identify key components of the communication process and to determine the best ways to deal with and communicate properly. A must listen for every family member and office person.

Je stressiger es zwischen uns Menschen zugeht, desto deutlicher werden die Grundmechanismen unseres täglichen Verhaltens am Arbeitsplatz: Es geht u.a. um Kooperationsbereitschaft unter Kollegen, um das Streben nach Macht, um Führungsverhalten - aber auch um einen Flirt im Büro oder das Vermeiden von offenen Konflikten. Gregor Fauma analysiert, wie Menschen evolutionär ticken, was uns antreibt und was uns manchmal auch hindert, im Büroalltag kluge Entscheidungen zu treffen.

Marcus Aurelius's timeless insights into human behaviour show that 2000 years on, not much has changed in the workplace and we could all do well if we focus on what we can control and worry less about things we can't. As head of the Roman empire, he encountered his fair share of difficult people, frustrating situations and political infighting. In Meditations, Marcus Aurelius encouraged us to accept other people's inevitable shortcomings, make the most of our short life, resist the temptations of fame and flattery and, when things get too much, take a cosmic perspective of our existence.

Aimeriez-vous mieux interagir avec votre patron, vos collègues, vos employés, vos amis, votre conjoint et même le commis du dépanneur? C'est possible!

Liderazgo, Motivación y Orientación: Un entrenamiento intensivo de 28 días para nuevos gerentes que abarca una verdadera fuente de conocimiento para cualquier gerente nuevo o experimentado o aspirante a líder. Este recurso enseña a los gerentes primerizos todo lo que necesitan saber para enfrentar los desafíos y asumir nuevas y únicas responsabilidades. Esta es una nueva oportunidad que no querrás desperdiciar a través de pruebas fútiles.