Business Conflict Resolution

Facilitating with Ease! has become the go-to handbook for those who lead meetings, training, and other business gatherings. Packed with information, effective practices, and invaluable advice, this book is the comprehensive handbook for anyone who believes meetings should be productive, relevant, and as short as possible. Dozens of exercises, surveys, and checklists will help transform anyone into a skilled facilitator, and clear, actionable guidance makes implementation a breeze.

Journalist and applied behavioral scientist Elizabeth Weingarten charts a new path to embrace the questions of our lives instead of seeking fast, easy answers. What do you do when faced with a big, important question that keeps you up at night? Many people, understandably, seize answers...

Que ce soit dans la vie de tous les jours ou dans la vie professionnelle, il existe un potentiel de conflit lorsque des personnes et des caractères différents se rencontrent. Vous arrive-t-il souvent de vous retrouver dans des situations où vous vous disputez plus longtemps à cause de petits différends ou où vous ne parvenez pas à faire valoir vos intérêts ? Cela met-il en danger vos relations avec les personnes auxquelles vous tenez ou avec lesquelles vous avez une relation de dépendance ? Vous sentez-vous moins éduqué ou moins éloquent que vos interlocuteurs après une discussion ?

William Ury, coauthor of the international bestseller Getting to Yes, returns with another groundbreaking book, this time asking: how can we expect to get to yes with others if we haven’t first gotten to yes with ourselves? Renowned negotiation expert William Ury has taught tens of thousands...

The essential book on management from the man who invented the discipline Now completely revised and updated for the first...

A global security expert draws on psychological insights to help you master the art of social engineering—human hacking. Make friends, influence people, and leave them feeling better for having met you by being more empathetic, generous, and kind. Eroding social conventions, technology, and...

** Grand Prize Winner of the 2017 Nautilus Book Award ** Are you struggling to deal with conflict in your life? In Negotiating the Nonnegotiable, Harvard negotiation expert Daniel Shapiro introduces a groundbreaking method to bridge the toughest divides—whether with family members, colleagues...

From communication expert Jefferson Fisher, a practical, step-by-step guide to transforming your conversations at home, at work, and in life There is always a next conversation, and there is no one better than trial lawyer Jefferson Fisher at giving you the tools to be ready for whatever it may...

Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers...

Star and executive producer of the hit TV show Bar Rescue and New York Times bestselling author of Don't Bullsh*t Yourself, Jon Taffer reveals the transformational power of conflict, sharing his toolkit for arguing smarter—at home, at work, and in life. Most people try their best to avoid...

NEW YORK TIMES BESTSELLER Learn the negotiation model used by Google to train employees worldwide, U.S. Special Ops to promote stability globally (“this stuff saves lives”), and families to forge better relationships. A 20% discount on an item already on sale. A four-year-old willingly...

The art of negotiation—from one of the country’s most eminent practitioners and the Chair of the Harvard Law School’s Program on Negotiation. One of the country’s most eminent practitioners of the art and science of negotiation offers practical advice for the most challenging...

Can you actively improve your mindset? You can. And depending on your tenacity, you can continue to grow it stronger and stronger. OK, I'm willing to do the work. Is there a clear path? There is. And along that path, your mindset will grow as you practice some straight forward mental habits. Once you learn the building blocks, you'll be challenged to use those skills. No practice required. Your mindset strengthens by doing. And you'll see the results immediately in your own life.

The 10th anniversary edition, with a new preface by the author “A persuasive and intimate book . . . showing how, phones in hand, we turn away from our children, friends, and coworkers, even from ourselves.” —Carlos Lozada, The Washington Post “[Turkle] presents a powerful case that a...

“Getting Past No is the most elegant handbook on the challenge of difficult negotiation and difficult people.”—Leonard A. Lauder, president, Estée Lauder Companies “Bill Ury has a remarkable ability to get to the heart of a dispute and find simple but innovative ways to resolve it...

Dialogue provides practical guidelines for one of the essential elements of true partnership--learning how to talk together in honest and effective ways. Reveals how problems between managers and employees, and between companies or divisions within a larger corporation, stem from an inability to...

The HBR Guide to Dealing with Conflict will give you the advice you need to understand the most common sources of conflict; explore your options for addressing a disagreement; recognize whether you—and your counterpart—typically seek or avoid conflict; prepare for and engage in a difficult conversation; manage your and your counterpart's emotions; develop a resolution together; and know when to walk away.

Today's workplaces are dynamic, so it shouldn't surprise anyone that tension can develop quickly and ruinously. The Essential Workplace Conflict Handbook is the ideal resource for anyone ready to confront conflict at work rather than run from it. Managed correctly, conflict can be a positive source of innovation and creativity.

A classic guide to tricks and tactics for winning arguments, with commentary on the use of and defense against each tactic. The best summary of this audiobook is "being right doesn’t mean you’re gonna win, and this is why". It’s the ultimate guide to spotting the many different kinds of bull people pull in order to win over the crowd, rather than argue the point at hand. There’s very few of them that don’t immediately bring examples to mind, and having it laid out clearly like this is the perfect armour to stop people derailing you.

Whether you’re leading a small team or a large organization, these two books provide valuable insights and practical advice for driving performance and achieving results. If you’re ready to become a truly impactful leader, while rising above conflict, then download this audiobook!