Business Fiction

The solution in each case was a focus on customer experience, the most powerful - and misunderstood - element of corporate strategy today. Customer experience is, quite simply, how your customers perceive their every interaction with your company. It’s a fundamental business driver. Here’s proof: over a recent five-year period during which the S&P 500 was flat, a stock portfolio of customer experience leaders grew 22 percent.

In one of the only books of its kind, a veteran design consultant offers the tools for success gained from nearly 30 years of developing corporate and brand identity programs. Readers will discover the most effective formats for design briefs, how to structure the best possible team, what distinguishes a great design brief from an adequate one, how to use the brief in project tracking, as a measuring tool, and as a means of getting approval for a design solution; and much, much more.

Michael wakes up in the hospital with a bandage on his head and fear in his heart. The stress of building a growing business, with his wife Sarah, caused him to collapse while on a morning jog. When Michael finds out the man who saved his life is a Carpenter he visits him and quickly learns that he is more than just a Carpenter; he is also a builder of lives, careers, people, and teams. As the Carpenter shares his wisdom, Michael attempts to save his business in the face of adversity, rejection, fear, and failure.

From an award-winning New York Times investigative reporter comes a gripping account of one of the most captivating and bizarre tales in the history of the FBI and corporate America. It was one of the FBI's biggest secrets: Mark Whitacre, a senior executive at Archer Daniels Midland--America's...

From the time he was a boy in Georgia, LC Duncan, patriarch and leader of the Duncan clan, has battled racism. Even now that he and his family are truly successful, the racism can still be in-your-face. Maybe it's the political climate or perhaps it's just bad timing, but LC and the rest of the Duncans are being challenged by the ultimate power-hungry racist, Sheriff KD Shrugs.

Welcome to the Bottom Dollar Emporium of Cayboo Creek, South Carolina, where everything from coconut mallow cookies to Clabber Girl Baking Powder costs only a dollar and coffee and gossip are free. For Elizabeth, Mavis, and Attalee, the Bottom Dollar Girls, logging nine to five at the Bottom Dollar is not just work time, it's family time. So when news gets out that the Super Saver Dollar Store chain plans to set up shop and run the Bottom Dollar out of town, things go cattywampus.

Rommy "Squirrel" Gandolph is a Yellow Man, an inmate on death row for a 1991 triple murder in Kindle County. His slow progress toward certain execution is nearing completion when Arthur Raven, a corporate lawyer who is Rommy's reluctant court-appointed representative, receives word that another...

When a woman travels to Nigeria to attend the funeral of the father she never knew, she meets her extravagant family for the first time, a new and inspiring love interest, and discovers parts of herself she didn't know were missing, from Jane Igharo, the acclaimed author of Ties That Tether. ...

Her Majesty’s Revenue and Customs are on the warpath in the village of Balfour, and the local shop owners fear that their financial sins are about to catch up with them. Meanwhile, Abbey Glen’s new Whisky Masterclass is a resounding success...until the latest group of students starts to drop dead in the night and Abi Logan fears that what they are really offering is a Masterclass in Murder. Missing money, dead bodies, and a whistle blower who may not be as virtuous as he appears leave Abi scrambling for clues in the dark. Will Abi find the killer before the inevitable happens?

As the Seattle Sharks' number one Enforcer, nothing means more to me than hockey. I live and breathe the game. But when my short-temper gets me into one too many late night brawls, coach threatens to bench me if I don't clean up my act. It'll take more than me changing my nightlife habits - the media needs this bad boy to go good. Paige Turner - the gorgeous, off-limits best friend of my bro's fiancee - has the solution. About to take over as acting CEO of her family's multi-billion-dollar corporation, she'll have to sign a morality clause kissing any wild-life she wanted goodbye.

"You get a long, hot summer full of the most delectable kind of pining."--The New York Times Clashing ghost tours lead to a sizzling romantic rivalry in the second romance in the new series from USA Today bestselling author Jen DeLuca. Boneyard Key, Florida, is the only home Sophie has ever...

Ten years ago, Liz Palmer left Houston for the beautiful Caribbean island of Cozumel to mend a broken heart, raise her daughter in peace, and attract adventurous tourists with her Black Coral Dive Shop. Unfortunately, her new diving instructor Jerry Sharpe was only employed for two weeks when he vanished and was found dead. Now, Jerry’s twin brother Jonas is seeking answers, leading Liz on an investigation that reveals undeniable passion between them—and uncovers a criminal conspiracy that threatens their lives…

Béni Mordret a tout pour plaire : elle est belle, jeune, riche et surtout, ambitieuse. Malgré des relations tendues avec sa richissime famille, cette carriériste a su gravir un à un tous les échelons. Malheureusement, Béni se voit dans l'obligation de retourner à la villa Mordret. Plutôt mourir que de se rendre seule au mariage de sa sœur cadette !

George Horace Lorimer is best known as the editor of The Saturday Evening Post, where he was credited with promoting and discovering authors like Jack London. Lorimer compiled his life advice into the fictional letters from John "Old Gorgon" Graham to his son Pierrepont. John Graham is a Chicago-based pork and finance baron. In the letters Pierrepont receives advice for his different stages of life. Old Gorgon's advice is packed throughout the book, easy to understand, and still rings true today.

En El arte de la guerra, Sun Tzu hace análisis detallados y recomendaciones útiles sobre trece temas principales de la estrategia militar: la planeación, el reto, el ataque, el posicionamiento, la dirección, fuerzas y debilidades, las maniobras, la implementación de las tácticas, el avance, el terreno, las fases de una campaña, las armas y el uso de información.

Written by descendant Arthur T. Vanderbilt II, Fortune's Children traces the dramatic and amazingly colorful history of this great American family, from the rise of industrialist and philanthropist Cornelius Vanderbilt to the fall of his progeny - wild spendthrifts whose profligacy bankrupted a vast inheritance.

Nevada Duncan is the heir to the Duncan and Zuniga crime family fortunes, but before he can take the mantle of power, he has to be educated about the family business. So, with the encouragement of his father and grandfather, he enrolls in his father's alma mater, Chi's Finishing School. Chi's is the world's most elite school for the children of underworld figures.

It's been three months since Abi Logan last checked in on Abbey Glen, the celebrated whisky distillery she inherited. With her oversize wheaten terrier, Liam, by her side, Abi returns to the quaint Scottish village of Balfour. But her relaxing Highland homecoming takes a stressful turn when she unearths an unseemly bit of village history, welcomes a group of Japanese whisky enthusiasts, and becomes shepherdess to an unexpected flock of sheep - all within the first 24 hours. Still, nothing's more stressful than murder....

Long, Tall Texans: Tom Join New York Times bestseller Diana Palmer as she revisits another unforgettable Long, Tall Texans story! Tom Walker has never believed in true love. A difficult upbringing hardened his heart many years ago, but Elysia Craig is slowly but surely melting his tough exterior...

All is fair in love and lust in New York Times bestselling author Eric Jerome Dickey’s tale of two brothers, four women, and the business of desire. Unlike their younger brother, André, whose star as a comedian is rising, neither Dwayne nor Brick Duquesne is having luck with his career—and...