Business Fiction

The solution in each case was a focus on customer experience, the most powerful - and misunderstood - element of corporate strategy today. Customer experience is, quite simply, how your customers perceive their every interaction with your company. It’s a fundamental business driver. Here’s proof: over a recent five-year period during which the S&P 500 was flat, a stock portfolio of customer experience leaders grew 22 percent.

As a technology pioneer at MIT and as the leader of three successful start-ups, Kevin Ashton experienced firsthand the all-consuming challenge of creating something new. Now, in a tour-de-force narrative 20 years in the making, Ashton leads us on a journey through humanity's greatest creations to uncover the surprising truth behind who creates and how they do it.

Asking her older brother Charlie to train her softball team over spring break, Kristy is convinced that Charlie is a great coach, until he meets Angelica and is no longer able to pay attention to the kids.

As the days pass, I begin to realize how much my life is missing. Companionship. Romance. Intimacy. When I discover my heart has space for one more female, it’s a lost cause, another curveball. The hot-as-hell nanny is leaving soon for a mission trip to Central America. No sense in letting myself fantasize about Jessa being a permanent part of my life. The closer we get, the more difficult it becomes to keep my feelings in check, because my heart won’t listen. And neither will my libido.

Since the publication of the groundbreaking Bad Feminist and Hunger, Roxane Gay has continued to tackle big issues embroiling society—state-sponsored violence and mass shootings, women’s rights post-Dobbs, online disinformation, and the limits of empathy—alongside more individually personalized matters: can I tell my co-worker her perfume makes me sneeze? Is it acceptable to schedule a daily 8 am meeting? In her role as a New York Times opinion section contributor and the publication’s “Work Friend” columnist, she reaches millions of readers with her wise voice and sharp insights.

For an instant the two trains ran together, side by side. In that frozen moment, Elspeth witnessed a murder. Helplessly, she stared out of her carriage window as a man remorselessly tightened his grip around a woman's throat. The body crumpled. Then the other train drew away. But who, apart from Miss Marple, would take her story seriously? After all, there were no suspects, no other witnesses...and no corpse. This title was previously published as What Mrs. McGrillicuddy Saw!

When Abi inherits her uncle's quaint and storied single malt distillery, she finds herself immersed in a competitive high-stakes business that elicits deep passions and prejudices. An award-winning photojournalist, Abi has no trouble capturing the perfect shot - but making the perfect shot is another matter. When she starts to receive disturbing, anonymous threats, it's clear that someone wants her out of the picture.

From professional athletes like Tiger Woods and Michael Jordan to philosophers like Confucius, inspirational business books love to suggest that listeners can succeed in business and in life by adopting the traits of their famous subjects. In Z.E.O. by Scott Kenemore, frustrated employees will finally find inspiration in a source they can already relate to: zombies!

If laughter is the best medicine, then this book is your prescription. Turn off the news and spend a few days not following current events. Instead, return to the basics - humanity's ability to laugh at itself. Maybe you should even do a news cleanse for a few days! Hide under the covers and listen to these stories instead. Or listen to a chapter a day, or a story a day for 101 days. This book contains the antidote to whatever is troubling you. They will definitely put you in a good mood.

In How Star Wars Conquered the Universe, veteran journalist Chris Taylor traces the series from the difficult birth of the original film through its sequels, the franchise’s death and rebirth, the prequels, and the preparations for a new trilogy. Taylor provides portraits of the friends, writers, artists, producers, and marketers who labored behind the scenes to turn Lucas’s idea into a legend.

胡雪岩白手起家，从一介布衣到富可敌国的“大清首富”，他凭借的是“做天下人生意”的眼光和野心，其经商绝学、处世韬略是留给后人的一笔宝贵财富，为世人所称道……胡雪巖白手起家，從一介布衣到富可敵國的「大清首富」，他憑藉的是「做天下人生意」的眼光和野心，其經商絕學、處世韜略是留給後人的一筆寶貴財富，為世人所稱道……

When Jess Montell meets Trace West at a hockey game, she doesn’t know his name or occupation. What she does know is there’s an instant attraction that’s impossible to ignore—or forget. And forgetting is exactly what she wants to do when she learns he’s not just a successful Wall Street suit but the heir to one of New York’s biggest Mafia families. The last thing Trace needs is a romantic anything with law enforcement, and parole officer Jess has trouble written all over her. Too bad he likes trouble.

When Marlene Cowley hires Spenser to see if her husband Trent is cheating on her, he encounters more than he bargained for: not only does he find a two-timing husband, but a second investigator as well, hired by the husband to look after his wife. As a result of their joint efforts, Spenser soon finds himself investigating both individual depravity and corporate corruption.

Sidelined by a potentially career-ending injury, the only thing hockey player Ryan Douglas should be thinking about is his recovery. But after sharing a near-death experience with a spunky brunette, the only thing on his mind is five and a half feet of sexy sarcasm. And he’ll do whatever it takes to get her back in his bed - even if it means playing dirty. Chloe Jacobs is done with fairytales. And men. She’s kissed her share of frogs and what’s it gotten her? Dumped by text - again. The last thing she needs is a pushy, arrogant hockey player testing her resolve.

This bundle includes books seven, eight, and nine of the Cupcake Bakery Mystery series.

On Sarah Whitfield's 75 birthday, memories take her back to New York in the 1930s. To a marriage that ends after a year, leaving Sarah shattered. A trip to Europe with her parents does little to raise her spirits, until she meets William, Duke of Whitfield. In time, despite her qualms, William insists on giving up his distant right to the British throne to make Sarah his duchess and his wife. On their honeymoon, the newlyweds buy an old French château, but not long after, the war begins. William joins the allied forces, leaving Sarah; their first child, an infant; and their second child on the way, in France.

Thrust into a life and family that neither of them were looking for, Gabi Jacobs and Terrence Whitaker decide that they'll just make the best of it, because the have most important ingredient: love. Through the ashes of their failed romantic relationship, they're able to form a different type of bond, one that allows them to effectively co-parent their daughter, and even become friends. Constantly pulled together by chance and circumstance, will Gabi and Terrence decide to embark on a journey to finish what they started, or will they decide that it's best to leave the past in the past?

Here are three classics that must be in any business person's library: The Art of War by Sun Tzu, The Prince by Machiavelli, and A Book of Five Rings by Miyamoto Musashi. This impressive collection is accompanied by one hour of Zen-inspired Japanese music, performed on authentic instruments.

In these wry and hilarious diaries, Shaun provides an inside look at the trials and tribulations of life in the book trade, from struggles with eccentric customers to wrangles with his own staff, who include the ski-suit-wearing, bin-foraging Nicky. He takes us with him on buying trips to old estates and auction houses, recommends books - both lost classics and new discoveries - introduces us to the thrill of the unexpected find, and evokes the rhythms and charms of small-town life, always with a sharp and sympathetic eye.

The Directors, Take Three offers dozens of masterful insights on the craft of directing from such renowned filmmakers as Robert Altman, Wes Craven, Alan Parker, Tim Burton, Steven Spielberg, and Barry Levinson. Here are details of their experiences making a variety of classic films from Nashville to Nightmare on Elm Street, Rain Man to Raging Bull, and Pee Wee's Big Adventure to Schindler's List.