Business Intelligence

AI-Powered Customer Experience, The Future of Call Center Excellence. Future belongs to organizations that understand how to measure what matters: customer lifetime value, emotional satisfaction, effort reduction, and the seamless orchestration of human and artificial intelligence working together. Thirty years ago, when I first stepped into a call center, success was measured by how many calls an agent could handle per hour. The faster you moved customers along, the better your numbers looked.

Don't miss out on the AI revolution. Here’s the perfect solution to future-proof your business with AI, even if you're not a tech expert! Are you a business leader in the digital age, bombarded with terms like 'artificial intelligence' and 'machine learning'? Do you find yourself lost in technical jargon while competitors advance in the AI game? Are you among the 85% of leaders who see AI as a game-changer but lack an effective implementation strategy, as per a recent MIT report?

How to keep your intuition and human instinct intact in our current technological era. Businesses are constantly moving into uncharted territory as they determine how to navigate an increasingly digital future effectively. But the startling and often overlooked truth is that the promise of...

If you have tried everything imaginable but have never been able to use artificial intelligence to scale your business or enhance your projects, then this could be one of the most important audiobooks you have listened to in years. Practical Artificial Intelligence: An Enterprise Playbook is written to give you an in-depth view of Artificial Intelligence and how it can be used to make analytics more productive and efficient at workplaces.

As Vikram Mansharamani shows in this eye-opening book, our complex, data-flooded world has made us ever more reliant on experts, protocols, and technology. We've stopped thinking for ourselves. Of course, experts, protocols, and computer-based systems are essential to helping us make informed decisions. What we need is a new approach for integrating these information sources more effectively. The author provides principles and techniques for doing just that, empowering listeners with a more critical and nuanced approach to making decisions.

Ready to turn ChatGPT into your personal income engine? This book is your ultimate shortcut to launching profitable AI-powered side hustles—fast. Whether you're looking to escape the 9-to-5, boost your existing business, or create a new stream of income from scratch, this book gives you the tools to earn, automate, and scale—all powered by ChatGPT.

You’re smart. So don’t be dumb about money. Pinpoint your biggest money blind spots and take control of your finances with these tools from CBS News Business Analyst and host of the nationally syndicated radio show Jill on Money, Jill Schlesinger. “A must-read . . . This...

Twice a year in the heart of Silicon Valley, a small investment firm called Y Combinator selects an elite group of young entrepreneurs from around the world for three months of intense work and instruction. Their brand-new two- or three-person start-ups are given a seemingly impossible challenge...

Para cambiar la mente es importante transformar los corazones. Las últimas investigaciones demuestran que apelar a las emociones puede fortalecer y afianzar tu autoridad como líder.

In this age of social media attacks, constant distraction, and rampant corruption, a high emotional intelligence quotient, or EQ, is more important than ever. Justin Bariso brings the concept of emotional intelligence up to date and into the real world, combining scientific research with high-profile examples and personal stories.

Performance et sérénité... est-il possible de les conjuguer au quotidien, dans l'entreprise et dans les organisations ? Notre société se transforme et nous sommes pris dans une tempête économique, sociale, environnementale, individuelle. Naviguer et diriger dans ce contexte complexe est un challenge, à la fois individuel et collectif, de chaque instant. Comment maintenir une base stable permettant aux équipes d'agir, de progresser et de réussir ?

A business anthropologist reveals how cultural intelligence is the essential tool for understanding human behavior Why do people do what we do? To answer this question, many of us turn to psychology. But it’s not enough to understand how we think. We also have to recognize the influence of...

Unlock the power of Artificial Intelligence (AI) with "The AI Transformation Starter Guide"–the essential resource for entrepreneurs, business leaders, and professionals seeking to leverage AI for growth and efficiency. This comprehensive guide covers everything from AI fundamentals to real-world applications, providing actionable strategies to transform your business and daily life.

The Entrepreneur's Edge is the ultimate guide for small business owners and entrepreneurs who want to harness the power of artificial intelligence, cybersecurity, and augmented/virtual reality to fuel growth and innovation. This all-in-one resource equips you with the knowledge and tools to navigate these transformative technologies with confidence.

In this audiobook, you will learn the benefits of emotional intelligence, particularly how you can use it to develop self-discipline. You will learn how to increase your mental toughness, willpower, and your self-control, and this will help your chances of succeeding in all areas of life. It teaches dozens of techniques that you can use to increase your emotional intelligence, and for each technique, and it has more than 80 exercises. Additionally, it contains a 30-day program of structured daily tasks and exercises which you can follow to acquire the best self-discipline habits.

Challenging the conventional wisdom of data-driven decision-making, marketing professors and behavioral scientists Bart De Langhe and Stefano Puntoni argue that many analytics efforts flounder because data analyses are disconnected from the decisions to be made. In their important book, they offer a new approach they call decision-driven analytics. Counterintuitively, they argue that the key to making good decisions with data is to start by putting data in the background.

Vous êtes sur le point de faire le grand saut vers un poste de dirigeant et vous voulez vous assurer que tout se déroule parfaitement comme prévu dès la première seconde ? Ou vous occupez déjà un poste de dirigeant et souhaitez perfectionner votre style de management ? Vous cherchez un moyen de garder une vue d'ensemble dans la jungle des stratégies de leadership et de trouver ce qui correspond le mieux à votre personnalité ? Alors, saisissez ce guide et mettez tout simplement la boussole de votre carrière sur succès.

Your job won’t survive the AI revolution. But you can. This audiobook is your wake-up call. In The AI Job Shock, Lucas Everett reveals the cold truth behind the rise of artificial intelligence—and how it's already replacing millions of jobs. But all hope isn’t lost. With the right skills, mindset, and strategy, you can beat the bots and stay ahead.

ChatGPT for Business is a practical guide to transforming any organization—startup, agency, or enterprise—into an AI-first company. It teaches listeners how to integrate ChatGPT across marketing, sales, support, HR, and operations to increase productivity, automate workflows, and unlock new revenue streams. The book goes beyond basic prompting and explores advanced strategies like building AI agents, deploying Custom GPTs, and creating intelligent systems that scale.

Are you ready to tap into the power of Artificial Intelligence and start earning money? Make Money with AI is the ultimate step-by-step guide that shows you how to leverage cutting-edge AI technologies to boost your income and transform your financial future. Whether you’re a beginner or have some experience with AI, this book takes you through simple, actionable strategies that anyone can follow.