Business Intelligence

"A must-read that topples the idea that emotions don't belong in the workplace." --Susan Cain, author of Quiet A hilarious guide to effectively expressing your emotions at the office, finding fulfillment, and defining work-life balance on your own terms. How do you stop the office grouch from...

One of New York Magazine's best books on Silicon Valley! The true, behind-the-scenes history of the people who built Silicon Valley and shaped Big Tech in America Long before Margaret O'Mara became one of our most consequential historians of the American-led digital revolution, she worked in the...

The promise of artificial intelligence is automated decision-making at scale, but that means AI also automates risk at scale. In Ethical Machines, Reid Blackman gives you all you need to understand AI ethics as a risk management challenge. He'll help you build, procure, and deploy AI in a way that's not only ethical but also safe in terms of your organization's reputation, regulatory compliance, and legal standing—and do it at scale. And don't worry—the book's purpose is to get work done, not to ponder deep and existential questions about ethics and technology.

What if your next customer didn't have a pulse, preferences, or patience for poor performance? In Machine Customers: The Evolution Has Begun, CX Evolutionist Katja Forbes reveals how intelligent agents, autonomous procurement systems, and logic-driven buying platforms are silently revolutionising commerce. This trillion-dollar transformation is happening now, not in some distant future.

At the heart of dealing with difficult people is handling their—and your own—emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.

Your voice is more than a tool—it’s a living thread that weaves you into the world. Whether you're rallying your team, delivering hard truths, connecting to a prospective client, or even comforting your child, your voice is a vital component of every conversation. In this surprising and deeply practical guide, vocal coach and songweaver Barbara McAfee invites you to explore The Five Elements Framework Earth, Fire, Water, Metal, and Air—as a path to reclaiming your full voice.

If you’ve tried to make money online, you already know the frustration. You’ve bought into the hype, wasted hours planning, and ended up with nothing but doubt. The gurus keep you chasing giant promises—“quit your job,” “six figures in 90 days”. That leap is too big. Too overwhelming. And it’s why most people quit before they ever make a single dollar. The ChatGPT Weekly Cash Cow flips the script to one simple, repeatable milestone: $200 a week. Enough to prove online in-come is real. Enough to pay a bill, cut debt, or breathe easier.

You don't have to be a computer scientist to get involved in the discussion about where artificial intelligence and technology are going. What will the year 2084 hold for you--for your friends, for your family, and for our society? Are we doomed to the grim dystopia imagined in George Orwell’s...

In Your AI Survival Guide, Sol Rashidi delivers an insightful and practical discussion of how to deploy artificial intelligence in your company. Having helped IBM launch Watson in 2011, Sol has firsthand knowledge of the ups, downs, and change management intricacies that can help you with a successful deployment beyond all the AI hype. She walks you through various frameworks for how to establish your AI strategy, pick your use cases, prepare your non-technology teams, and overcome the most common obstacles standing in the way of successfully implementing AI in your business.

AI is a tool that can innovate and accelerate your business...if you know how to use it. Follow best-selling author and AI Whisperer Severin Sorensen as he equips you with the tools to leverage AI platforms like ChatGPT for business applications, especially for non-technical listeners. This updated 2nd EDITION explores over 50 business use cases and 1,000+ practical chat prompts and instructions to achieve specific business objectives.

In Building Analytics Teams, John K. Thompson, with his 30+ years of experience and expertise, illustrates the fundamental concepts of building and managing a high-performance analytics team, including what to do, who to hire, projects to undertake, and what to avoid in the journey of building an analytically sound team. The core processes in creating an effective analytics team and the importance of the business decision-making life cycle are explored to help achieve initial and sustainable success.

Most people have not known the secrete to live a fulfilled and happy life. If you want to become a successful leader in your respective area, then you should brace yourself to deal with some tough circumstances and decision-making. When you are faced with any kind of setback or limitation, the key to changing this lies within you. It is not your reality or what you see that counts, but rather, it's your point of view of your reality. So, if you can control the way you see things, then you will have your breakthrough.

From making faster, better decisions to automating rote work to enabling robots to respond to emotions, AI and machine learning are already reshaping business and society. What should you and your company be doing today to ensure that you're poised for success and keeping up with your competitors in the age of AI? Artificial Intelligence: The Insights You Need from Harvard Business Review brings you today's most essential thinking on AI and explains how to launch the right initiatives at your company to capitalize on the opportunity of the machine intelligence revolution.

Dan Kennedy and Parthiv Shah leverage their extensive marketing expertise to teach you proven, no-nonsense strategies for achieving successful marketing automation. This exceptional addition to the No B. S. series is essential for anyone aiming to harness software and cutting-edge technology to elevate their marketing efforts.

Straight-to-the-point. Guided activities. No fluff. No jargon. No ethics committee. Just shortcuts. Just action. Imagine extorting AI. Business plans. Niche secrets. Market intel. Cashflow detonators. This isn’t a guide. It’s a backdoor. Into AI’s vault. This is where AI tools stop being novelties and become your covert ops team for deep market research, for crafting an undeniable business plan, and for exposing the profit levers your competition doesn't even know exist, setting you on a direct path to how to start an online business that truly scales.

You’re stuck. More educated and capable than any generation before, yet somehow poorer, tighter on time, and watching others build wealth while you optimize routines. The 9-to-5 is already dead—but nobody told you what’s replacing it. ChatGPT Cash Machine reveals the exact blueprint creating financial freedom for complete beginners. No coding or technical skills—just frameworks that turn AI from productivity tool to profit engine.

An insider look at the Large Language Models (LLMs) that are revolutionizing our relationship to technology, exploring their surprising history, what they can and should do for us today, and where they will go in the future—from an AI pioneer and neuroscientist In this accessible, up-to-date...

What if the Internet goes dark? We think of the Internet as wireless, weightless, ever-present—but its true foundation lies in the ocean’s depths, where nearly 900,000 miles of fiber-optic cables quietly pulse with all the world’s information. In The Web Beneath the Waves, the acclaimed...

Apprenez à gérer les personnalités toxiques au travail. Des experts en stratégie d'entreprise livrent leurs conseils pour apprendre à gérer les personnalités toxiques au travail, quel que soit leur profil : paranoïaque, anxieux, narcissique, hystérique, etc. S'appuyant sur des cas concerts, ils montrent comment trouver la bonne attitude et les bonnes paroles afin de désamorcer les tensions et de rétablir des relations apaisées.

Thoughts are the most powerful investments we have. As a New Millionaire, your measurement of success is impact, not money. We positively impact one million lives, starting with our own. Our actions are in concert with a Conscious Thought Revolution, where health is wealth and financial...