Business Intelligence

A simple, enduring framework for understanding the complex world of AI and machine learning. “Before you can get machines to do what you want, you’d better learn to speak their language. John Maeda engineers rapprochement between humans and our computational creations in this engaging...

AI-Powered Customer Experience, The Future of Call Center Excellence. Future belongs to organizations that understand how to measure what matters: customer lifetime value, emotional satisfaction, effort reduction, and the seamless orchestration of human and artificial intelligence working together. Thirty years ago, when I first stepped into a call center, success was measured by how many calls an agent could handle per hour. The faster you moved customers along, the better your numbers looked.

Are you ready to unlock the power of artificial intelligence and revolutionize your writing process? Whether you're a blogger, author, marketer, or entrepreneur, AI Writing Secrets provides the ultimate roadmap to harnessing AI for faster, smarter, and more engaging content creation.

From the multimillion-copy bestselling author of The 7 Habits of Highly Effective People, Dr. Stephen R. Covey illustrates how his principles of leadership can be applied to children of all ages—updated and revised for modern students. In today’s world, we are inundated with information...

Twice a year in the heart of Silicon Valley, a small investment firm called Y Combinator selects an elite group of young entrepreneurs from around the world for three months of intense work and instruction. Their brand-new two- or three-person start-ups are given a seemingly impossible challenge...

"This is the most important book on Silicon Valley I've read in two decades. It will take us all back to our roots in the counterculture, and will remind us of the true nature of the innovation process, before we tried to tame it with slogans and buzzwords." -- Po Bronson, #1 New York Times...

The use of cognitive analytics/artificial intelligence (AI) systems is set to accelerate. Advanced Analytics and AI prepares business users for the era of cognitive analytics/artificial intelligence. Building on established texts and commentary, it specifically prepares you in terms of expectation, impact on personal roles, and responsibilities. It focuses on the specific impact on key industries (retail, financial services, utilities and media) and also on key professions (such as accounting, operational management, supply chain and risk management).

ChatGPT Side Hustles 2025: 101 Insanely Easy Passive Income Businesses You Can Launch with AI (Even If You Have No Experience) is your ultimate blueprint for launching profitable, low-effort side hustles using the world's most powerful AI tools. Whether you're looking to escape the 9-to-5, build multiple streams of income, or finally start that online business you've been dreaming about, this book hands you 101 real, actionable business ideas that require little to no startup capital and zero tech skills.

Artificial intelligence is changing our world faster than we can imagine, and it will impact every area of our lives. And this is happening whether we like it or not. You might have heard that many jobs will be replaced by automation and robots, but did you also know that at the same time a huge number of new jobs will be created by AI? This book covers many fascinating and timely topics related to artificial intelligence, including: self-driving cars, robots, chatbots, and how AI will impact the job market, business processes, and entire industries, just to name a few.

"Make Money with ChatGPT" by VentureNest Books offers a practical guide for individuals and businesses aiming to harness the power of AI, specifically ChatGPT, to boost their financial success. In a digital landscape where many struggle to effectively implement advanced technologies, this book addresses common challenges faced by entrepreneurs and small business owners, such as enhancing customer engagement and diversifying product offerings. The book provides actionable insights into AI business strategies that can transform operations and increase revenue.

Read by the author. Learn a new model for understanding how organizations really operate and implement changes that get real results. With so many forces of change buffeting the business world today, a scary state of flux has replaced any sense of certainty, stability, and familiarity...

"This is a terrific book" - Kara Swisher An acclaimed tech reporter reveals the inner workings of Amazon, Facebook, Google, Apple, and Microsoft, showing how to compete with the tech titans using their own playbook. At Amazon, "Day One" is code for inventing like a startup, with little regard...

New York magazine's "Science of Us" editor explains the compelling psychology of awkwardness, and asks: what if the moments that make us feel most awkward are actually valuable? Have you ever said goodbye to someone, only to discover that you're both walking in the same direction? Or had your...

AI for Sales: How Artificial Intelligence Is Changing Sales exposes what is actually happening in the world of AI for sales. As Joël Le Bon, PhD, says in the foreword, "In sales, time kills deals, in modern sales AI kills time!"

“Read this if you want to understand how to shape our technological future and reinvigorate democracy along the way.”—Reed Hastings, cofounder and CEO of Netflix ""A triumph: an analysis of the critical challenges facing our digital society that is as accessible as it is sophisticated.""...

Are you ready to escape the 9-to-5 grind and build a profitable side hustle using the most powerful tool of our time—Artificial Intelligence? This step-by-step guide reveals exactly how to generate consistent $5K monthly cash flow by leveraging AI tools, automation, and smart digital strategies.

At times in our careers, we face conversations that bring out tense emotions. Our instinct may be to avoid them entirely, but engaging in challenging conversations can create opportunities to build stronger work relationships, teams, and organizations. This book will help you learn how to communicate productively under stress, offer and accept critical feedback, and ensure teams walk away from challenging conversations feeling united.

A business anthropologist reveals how cultural intelligence is the essential tool for understanding human behavior Why do people do what we do? To answer this question, many of us turn to psychology. But it’s not enough to understand how we think. We also have to recognize the influence of...

In The Smart Negotiator: Unlocking the Power of AI and Human Insight, internationally renowned trainer, speaker, and professor Dr. Keld Jensen takes you on a groundbreaking journey to redefine what it means to be a smart negotiator in a world where human skills meet the transformative capabilities of artificial intelligence. Through engaging commentary, real-world case studies, and AI-driven examples, this book unveils a new perspective on strategic negotiation—where timeless principles like trust and cooperation are amplified by cutting-edge technology.

It can be challenging to be mindful when you're trapped in your own head. Overthinking comes in many forms—overanalysis, perfectionism, worry, rumination—and each of these can be harmful to your productivity and well-being at work. This book will teach you how to understand what type of overthinking you are experiencing, realize when you're cycling in a mental loop, and break free so that you can trust your gut, make a decision, and move forward with confidence.