Business Intelligence

What if your next customer didn't have a pulse, preferences, or patience for poor performance? In Machine Customers: The Evolution Has Begun, CX Evolutionist Katja Forbes reveals how intelligent agents, autonomous procurement systems, and logic-driven buying platforms are silently revolutionising commerce. This trillion-dollar transformation is happening now, not in some distant future.

In this fascinating book, New Yorker business columnist James Surowiecki explores a deceptively simple idea: Large groups of people are smarter than an elite few, no matter how brilliant–better at solving problems, fostering innovation, coming to wise decisions, even predicting the future...

Tired of not making enough money? Want to be your own boss and start a side hustle but don’t know where to start? Feel like you’re already behind in understanding AI technology? Are you curious about how ChatGPT and similar AI tools have made people rich? (Updated for ChatGPT-4o) If so, then look no further. This guide will help you build an AI-powered business, generate cash flow, outsmart competitors, and secure financial freedom. Unlock the doors to prosperity, creativity, and limitless potential.

Todos somos conscientes de que la inteligencia emocional es un factor crítico en el éxito profesional y personal. Pero conocer la inteligencia emocional no es lo mismo que saber cómo emplearla para mejorar y avanzar profesionalmente. Inteligencia emocional 2.0 desarrolla un programa paso a paso con 66 propuestas prácticas para potenciar su inteligencia emocional y mejorar cuatro tipos de habilidades básicas: el autoconocimiento, la autogestión, la conciencia social y la gestión de las relaciones.

Even skilled salespeople buckle in tough selling situations—getting defensive with prospects who challenge them on price or too quickly caving to discount pressure. These fight-or-flight responses are something salespeople learn to avoid when building their emotional intelligence. Sales...

The promise of artificial intelligence is automated decision-making at scale, but that means AI also automates risk at scale. In Ethical Machines, Reid Blackman gives you all you need to understand AI ethics as a risk management challenge. He'll help you build, procure, and deploy AI in a way that's not only ethical but also safe in terms of your organization's reputation, regulatory compliance, and legal standing—and do it at scale. And don't worry—the book's purpose is to get work done, not to ponder deep and existential questions about ethics and technology.

Are you an entrepreneur or business leader, feeling overwhelmed by AI assistants, chatbots, machine learning, Agentic AI and the surge of Large Language Models, but don’t know how to make them work for your business? What if you could have repetitive and time-consuming tasks managed by Artificial Intelligence—freeing you, your team and your business to focus on innovation, strategic thinking, and next-level customer experiences? Whether you’re a total beginner or already know some AI basics but haven’t explored AI agents deeply, this book will guide you.

In The Science of Social Intelligence, you'll have over 30 studies, new and old, broken down in a way that answers the question, "How can I use this science in my everyday life?" Rely on findings from psychology, cognitive science, and behavioral economics, rather than one person's anecdotal advice of what works.

Most people have not known the secrete to live a fulfilled and happy life. If you want to become a successful leader in your respective area, then you should brace yourself to deal with some tough circumstances and decision-making. When you are faced with any kind of setback or limitation, the key to changing this lies within you. It is not your reality or what you see that counts, but rather, it's your point of view of your reality. So, if you can control the way you see things, then you will have your breakthrough.

Master the art of AI prompts and unlock your potential. This essential guide transforms how you interact with AI, whether you're an entrepreneur, writer, marketer, or tech enthusiast. Learn to harness AI tools like ChatGPT, Claude, and Midjourney to elevate productivity, creativity, and efficiency.

At the heart of dealing with difficult people is handling their—and your own—emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.

A call-to-arms about the broken nature of artificial intelligence, and the powerful corporations that are turning the human-machine relationship on its head. We like to think that we are in control of the future of "artificial" intelligence. The reality, though, is that we -- the everyday people...

Millions of professionals are typing prompts into AI tools and getting back garbage. Generic responses. Hallucinated facts. Outputs so bland they're useless.

What if search engines no longer needed users to click on links to find the answers they seek? As AI-powered search engines evolve, traditional SEO strategies are no longer enough to stay visible in an increasingly competitive digital landscape. Answer Engine Optimization (AEO) is the future of search, designed to help businesses, content creators, and marketers adapt to AI-driven search engines like Google SGE, ChatGPT, Perplexity, and Bing Chat.

Business today is global - and success requires a new set of skills. But not to worry, whether you're negotiating with vendors in Asia, exploring potential markets in Africa, or leading a diverse team at home, you don't have to master the nuances of every culture you encounter. With cultural intelligence, or CQ, you can lead effectively in any context.

How to be human at work. HBR's Emotional Intelligence series features smart, essential listening on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work.

Convierte tus palabras en dinero con inteligencia artificial. La economía de la escritura está en pleno auge con oportunidades que las generaciones anteriores jamás imaginaron. Sin embargo, la mayoría de los escritores tienen dificultades para obtener ingresos sostenibles porque se centran exclusivamente en su oficio, ignorando los aspectos comerciales que distinguen a los profesionales exitosos de quienes permanecen eternamente luchando.

Die Schriftstellerbranche bietet unzählige Möglichkeiten, die sich frühere Generationen nicht hätten vorstellen können. Dennoch fällt es den meisten Autoren schwer, ein nachhaltiges Einkommen zu erzielen, da sie sich ausschließlich auf ihr Handwerk konzentrieren und die geschäftlichen Aspekte außer Acht lassen, die erfolgreiche Profis von denen unterscheiden, die ständig finanzielle Schwierigkeiten haben.

Définie comme une qualité unique et indispensable, la « résilience » appartient aujourd’hui à notre quotidien et à notre vocabulaire. Mais que signifie vraiment cette notion et comment la mettre à profit dans notre travail ? Ce livre audio vous en donne la réponse en analysant les pratiques et les réflexes de personnes qui, après des revers professionnels douloureux ou de graves déconvenues, sont parvenues à renouer rapidement avec la sérénité et le succès.

If you’ve tried to make money online, you already know the frustration. You’ve bought into the hype, wasted hours planning, and ended up with nothing but doubt. The gurus keep you chasing giant promises—“quit your job,” “six figures in 90 days”. That leap is too big. Too overwhelming. And it’s why most people quit before they ever make a single dollar. The ChatGPT Weekly Cash Cow flips the script to one simple, repeatable milestone: $200 a week. Enough to prove online in-come is real. Enough to pay a bill, cut debt, or breathe easier.