Business Intelligence

AI-Powered Customer Experience, The Future of Call Center Excellence. Future belongs to organizations that understand how to measure what matters: customer lifetime value, emotional satisfaction, effort reduction, and the seamless orchestration of human and artificial intelligence working together. Thirty years ago, when I first stepped into a call center, success was measured by how many calls an agent could handle per hour. The faster you moved customers along, the better your numbers looked.

Emotional intelligence is about knowing enough about your emotions that you are able to turn them into positive energy that enhances, as opposed to undermines, your work efficiency. You definitely will love learning about your emotions. You will know that the best place to start with dealing with others as a leader is from within yourself. Yet, as you understand yourself, you get ideas about others, and you can recognize their emotional states. This way, you can guide your employees on the same and path, too.

Le leadership d'une personne engage son être. Y compris son être profond et ce que l'inconscient trame dans un silence relatif. Or chaque être s'identifie comme homme ou femme. Partant de l'idée que le leadership engage le masculin et le féminin, Dominique Baumgartner nous engage à développer la part manquante à notre identité pour retrouver la voie d'un leadership efficace et équilibré. Pour un exercice du pouvoir quillé dans les profondeurs de l’être.

The use of cognitive analytics/artificial intelligence (AI) systems is set to accelerate. Advanced Analytics and AI prepares business users for the era of cognitive analytics/artificial intelligence. Building on established texts and commentary, it specifically prepares you in terms of expectation, impact on personal roles, and responsibilities. It focuses on the specific impact on key industries (retail, financial services, utilities and media) and also on key professions (such as accounting, operational management, supply chain and risk management).

Unlock the Secret to Powerful Communication and Influence! Do you struggle to express yourself clearly, persuade others effectively, or feel confident in social situations? Master the art of communication and transform your personal and professional life! In Communication Skills Training, Dr. Marcus Langston reveals proven techniques to enhance your social intelligence, sharpen your persuasion skills, and master public speaking with ease.

AI for Sales: How Artificial Intelligence Is Changing Sales exposes what is actually happening in the world of AI for sales. As Joël Le Bon, PhD, says in the foreword, "In sales, time kills deals, in modern sales AI kills time!"

Artificial intelligence is changing our world faster than we can imagine, and it will impact every area of our lives. And this is happening whether we like it or not. You might have heard that many jobs will be replaced by automation and robots, but did you also know that at the same time a huge number of new jobs will be created by AI? This book covers many fascinating and timely topics related to artificial intelligence, including: self-driving cars, robots, chatbots, and how AI will impact the job market, business processes, and entire industries, just to name a few.

“While we need to rewrite the rules of the twenty-first-century economy, Kevin’s book is a great look at how people can do this on a personal level to always put humanity first.”—Andrew Yang “A clear, compelling strategy for surviving the next wave of technology with our jobs—and...

Read by the author. Learn a new model for understanding how organizations really operate and implement changes that get real results. With so many forces of change buffeting the business world today, a scary state of flux has replaced any sense of certainty, stability, and familiarity...

"This is a terrific book" - Kara Swisher An acclaimed tech reporter reveals the inner workings of Amazon, Facebook, Google, Apple, and Microsoft, showing how to compete with the tech titans using their own playbook. At Amazon, "Day One" is code for inventing like a startup, with little regard...

Are you ready to unlock the power of artificial intelligence and revolutionize your writing process? Whether you're a blogger, author, marketer, or entrepreneur, AI Writing Secrets provides the ultimate roadmap to harnessing AI for faster, smarter, and more engaging content creation.

“Read this if you want to understand how to shape our technological future and reinvigorate democracy along the way.”—Reed Hastings, cofounder and CEO of Netflix ""A triumph: an analysis of the critical challenges facing our digital society that is as accessible as it is sophisticated.""...

In a world where AI is revolutionizing every industry, there's a thin line between those who thrive and those who fall behind. This exclusive three-audiobook bundle is your access key to the AI winners' club. This isn't just about “using ChatGPT and AI”—millions of people do that. It's about mastering it completely, turning it into a money-making machine that works 24 hours a day, 7 days a week, even while you sleep.

At times in our careers, we face conversations that bring out tense emotions. Our instinct may be to avoid them entirely, but engaging in challenging conversations can create opportunities to build stronger work relationships, teams, and organizations. This book will help you learn how to communicate productively under stress, offer and accept critical feedback, and ensure teams walk away from challenging conversations feeling united.

From Thurber finalist and former star Time columnist Joel Stein comes a "brilliant exploration" (Walter Isaacson) of America's political culture war and a hilarious call to arms for the elite. "I can think of no one more suited to defend elitism than Stein, a funny man with hands as delicate as...

Challenging the conventional wisdom of data-driven decision-making, marketing professors and behavioral scientists Bart De Langhe and Stefano Puntoni argue that many analytics efforts flounder because data analyses are disconnected from the decisions to be made. In their important book, they offer a new approach they call decision-driven analytics. Counterintuitively, they argue that the key to making good decisions with data is to start by putting data in the background.

It can be challenging to be mindful when you're trapped in your own head. Overthinking comes in many forms—overanalysis, perfectionism, worry, rumination—and each of these can be harmful to your productivity and well-being at work. This book will teach you how to understand what type of overthinking you are experiencing, realize when you're cycling in a mental loop, and break free so that you can trust your gut, make a decision, and move forward with confidence.

“No one in this world, so far as I know, has ever lost money by underestimating the intelligence of the great masses of the plain people.” —H. L. Mencken H. L. Mencken was wrong. In this endlessly fascinating book, New Yorker columnist James Surowiecki explores a deceptively simple...

The importance of achieving focus goes well beyond your own productivity. Deep focus allows you to lead others successfully, find clarity amid uncertainty, and heighten your sense of professional fulfillment. Yet the forces that challenge sustained focus range from dinging phones to office politics to life's everyday worries. This book explains how to strengthen your ability to focus, manage your team's attention, and break the cycle of distraction.

ChatGPT Side Hustles 2025: 101 Insanely Easy Passive Income Businesses You Can Launch with AI (Even If You Have No Experience) is your ultimate blueprint for launching profitable, low-effort side hustles using the world's most powerful AI tools. Whether you're looking to escape the 9-to-5, build multiple streams of income, or finally start that online business you've been dreaming about, this book hands you 101 real, actionable business ideas that require little to no startup capital and zero tech skills.