Business Management Training

Anyone that has been a service manager knows the job is incredibly stressful. I discovered that I could manage my stress level and generate amazing net profit by always keeping a finger on the pulse of the drive-through. You can turn your service lane into a profitable, minimally stressful environment you can be proud of, and "Gold Standard Service Advisors" are the key to it all.

The quality movement prompted many companies to question their entire way of operating. To understand and profit from the concept of Total Quality Management, companies must pay particular attention to the first word in the phrase: total. The spectacular rewards enjoyed by top companies like 3M, FedEx, and Ben & Jerry's were earned through a total commitment to achieving superior quality and customer satisfaction across all company functions and processes. This management model is customer-driven and focuses on systems thinking.

Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.

A must have for trainers, Telling Ain't Training is an essential book for all learning and development professionals. When the first edition of Telling Ain't Training was published in 2002, its practical, learner-focused approach quickly became a favorite with learning and development professionals, as well as school teachers, parents, professors, and anyone else who trains, educates, or instructs. Chock-full of myth-busting research and ready-to-use tools, always delivered in a lighthearted and entertaining style, Telling Ain't Training set new standards for the training industry.

A 'textbook with passion', Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, founder of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.

Dale Carnegie's unique and powerful approach to leadership training is based on wisdom and expertise gained from developing leaders longer than any other professional development organization. Lead! is for new or experienced leaders alike who want to be more effective at motivating and inspiring their teams. This book is designed from the proven Dale Carnegie Leadership Success Model and Dale Carnegie's Human Relationships Principles to help you understand tools and techniques to address common leadership challenges....

Increasingly, new employees and junior members of any profession are encouraged - sometimes stridently - to "find a mentor!" Four decades of research reveals that the effects of mentorship can be profound and enduring; strong mentoring relationships have the capacity to transform individuals and entire organizations.

If you are already running your own business and want to crank up your productivity, the strategies in this book can help you with that. If you are just getting ready to make this dream happen for yourself, these time management and productivity techniques are going to be a critical catalyst for your success!

L.E.T. has changed countless corporations and private businesses with its down-to-earth communication and conflict resolution skills. Dr. Gordon's L.E.T. program is a core program in more than 1,000 corporations around the world, including many Fortune 500 companies. The methods and skills that have proven to be essential for so many leaders can work for you, too.

Brian Buffini, an Irish immigrant who went from rags to riches, shares his strategies for anyone who wants to achieve the American dream in this New York Times and Wall Street Journal bestseller. Brian Buffini embodies the classic rags to riches tale: born and raised in Dublin, Ireland, he...

When managers take care of the staff, the staff will take care of the guests, and the guests will always come back! This training book is all about "Restaurant Soft Skills". It shows how individual actions have a direct or indirect effect on others. Understanding the significance of these skills and incorporating the relevance of these concepts, ideas, and strategies will enable restaurant owners and managers to retain staff, decrease problems, create respect, increase profits, and increase customer satisfaction!

In The Six Disciplines of Breakthrough Learning: How to Turn Training and Development into Business Results, renowned instructors and consultants Dr. Roy Pollock, Andrew Jefferson, and Calhoun Wick deliver a complete blueprint to maximize the effectiveness and ROI of training and development programs within any organization. In this newly revised and extensively updated Fourth Edition, listeners will find tools to implement meaningful strategies immediately, supported by the latest research and new case studies from global companies across industries.

Managing projects effectively and on time can be tough. But how would you like a system to manage several projects at once, and bring in all of them on time and on budget? What if you could clearly identify your priorities and consistently meet your deadlines? What if factoring in your hard-won wisdom and keenest insights suddenly became systematic for you? How would you like to have more work/life balance, and even be able to go home on time? It's no pipe dream - now you can!

The harsh truth? Nobody gets promoted for their people skills. You got promoted because you were good at the old job. But now the rules have changed—and nobody bothered to hand you the playbook. That’s why Emotional Intelligence Training for New Managers exists. It gives you what corporate training and “feel-good” leadership books never do: the exact words to say in the toughest conversations you’ll ever face.

Virtual Training is the definitive guide to delivering virtual training that engages learners and makes new skills and behavioral changes stick. Jeb Blount, one of the most celebrated trainers and authors of our generation, walks you step-by-step through the seven elements of effective, engaging virtual learning experiences.

Elite: High Performance Lessons and Habits from a Former Navy SEAL is a must-listen guide for everyone from aspiring entrepreneurs to established business leaders. No matter the stage of your business - development, exploitation, or disruption - Elite will change your approach to business and unlock the warrior within.

Become a more effective leader by discovering the resources you already have. Pamela McLean, CEO and cofounder of the Hudson Institute for Coaching, has been at the forefront of the field for the past three decades, using clinical and organizational psychology to provide the highest-quality coaching and development training to professionals in organizations and solo practice worldwide. Now, Pamela is teaching listeners to cultivate their leadership potential through "use of self as instrument," a key dimension of developmental coaching that emphasizes the whole person.

ACTIVATE AN ALTERED LEVEL OF CONSCIOUSNESSOpen your psychic senses and expand your perception abilities at the mudra level of consciousness with this two-part system of hypnotic and sleep suggestions. This adaptation of the ancient meditation technique of touching index finger and thumb together...

In a world overflowing with information yet starved for clarity, the greatest advantage belongs to those who can think beyond linear logic. True decisions are made not only with analysis, but with the deeper intelligence that forms in the quiet space before thought — intuition. The Intuitive Logic in Business reveals how these two faculties, often seen as opposites, actually form a single, powerful cognitive movement.

Ever felt tongue-tied in conversations? You're not alone. Many of us struggle to express ourselves, connect with others, or handle tricky discussions. But imagine being able to chat confidently with anyone, anywhere. Picture yourself resolving conflicts effortlessly, building stronger relationships, and feeling heard and understood. This book is your roadmap to becoming a conversation master. Inside, you'll discover five simple yet powerful rules that will transform the way you communicate.