Business Performance

Mark Twain's lifetime spans America's era of greatest economic growth. And Twain was an active, even giddy, participant in all the great booms and busts of his time, launching himself into one harebrained get-rich-quick scheme after another. But far from striking it rich, the man who coined the term "Gilded Age" failed with comical regularity to join the ranks of plutocrats who made this period in America notorious for its wealth and excess.

Whether you run your own business or work for someone else, you’ve probably got a lot on your plate. Along with the portion of your work that you truly feel like doing comes a generous helping of things you’d rather not do. As consultants, Steve Levinson and Chris Cooper have seen countless clients struggle - and often fail - to do the many success-producing things they know they should do but don’t feel like doing. The Power to Get Things Done will teach you how to consistently turn your good intentions into action so that you can be as successful as possible.

Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up.

Next Level Sales Coaching offers insights to sales executives, customer-service managers, business owners, and other professional managers on strategies to overcome common challenges in building a "best in class" sales team. Sales performance can impact a company's revenue, profits, market share, and employee retention. The question is, how do you positively impact those goals? The answer is simple: Sales improve when your team is better trained, coached, and supported.

In this two-book bundle, discover how to differentiate yourself from the rest, and become extraordinary with small but powerful long-term habits.

Learn the key solutions to solve the 10 proven, repeatable, and beatable challenges that every business encounters. Whether you are a startup, restructuring, or escalating to a higher level, you can grow your business, improve performance, and improve efficiency starting right now with the help of The Profit Pattern. This is an insider's look at the strategies behind authority business coach and serial entrepreneur John Mautner's formula. The Profit Pattern will help you protect, restore, and grow your business, just as Mautner has personally done to help thousands.

Finally, a paradigm on leadership, transforming colleges, teaching, teams, business, sports and organizations based on research from the very best leaders and their qualities of momentum and focus as demonstrated from the research rather than whims, opinions, or influencers. Talent alone does not win championships but the research in this work shows thoughts, words, actions, habits and unified momentum does. Key leaders in the research include Jesus of Nazareth and John Wooden of UCLA.

Ob Firmenrede, Vortrag oder Präsentation - wer vor Publikum steht, sollte eine gute Show abliefern. Doch für viele Menschen ist öffentliches Reden kein Vergnügen und Entertainment auf der Bühne der blanke Horror. Wie eine gute Performance gelingen kann, ohne sich zu verstellen, zeigt auf kurzweilige und ganz praktische Weise "On Stage". Das Hörbuch liefert die wichtigsten Tipps für eine rundum gelungene Show.

Decisions shape organizations. Decisiveness defines leaders. In today’s volatile, fast-paced world, hesitation isn’t just costly—it’s fatal. Organizations are drowning in data but starving for insights, paralyzed by complexity, and slowed by misaligned strategies. The leaders who thrive aren’t just fast or bold—they’re decisively aligned. The Decisive Company by Steve Elliott redefines decision-making for the modern enterprise.

Organizational cultures are as broad and diverse as the people who build them. However, certain aspects of corporate culture are essential for any business offering a product or service for sale. A service culture is one of them. The Service Culture Playbook challenges all owners and managers within any service industry and all instructors within schools of hospitality management to take a cold-blooded, honest look at your service standards and practices and make course corrections as needed so you can play to win!

To perform better in any situation - in your career, hobbies, relationships, or in any facet of your life - it is critical to develop psychological skills, which, just like physical abilities, can be taught, learned, and practiced. Both as individuals and as groups, we can tone these psychological skills and use them to heighten awareness, foster talents and technical abilities, and reach peak performance. Mental preparedness and psychological awareness are the keys to thriving in any environment.

The Stretch Zone is about being confident when and where it really matters. Anyone can be confident in their comfort zone, but it seldom matters. Confidence is an issue for everyone who has the courage to step outside their comfort zone and face difficult situations in the stretch zone. This inspirational guide will introduce you to a whole new way of thinking, turning outdated misconceptions about self-confidence completely on their head.

For decades people have been told the secret to success is a good education. But is it true? Many of the biggest names in the business world today never received a college degree. After much research and thought, Steve Lover concludes that confidence is the most important characteristic to determine success. However, even more important than developing your own confidence is the ability to ignite your employees’ confidence. The leader who knows how to do that creates a different kind of organization.

Confidence! Everyone wants it. But what do you need to achieve it? Throughout our lives, we hear the familiar expression, “You need to be more confident.” Yet, no one tells us, “Here's how you do it!” The problem remains: How do you become confident? Get Out of the Rabbit Hole answers that question and more. Dispelling the myth that people are born confident, the stories demonstrate how confidence can be developed and mastered just like any other skill.

In the book, you'll learn how the world’s best charitable organizations employ lean risk management to prioritize, mitigate, and eliminate the most significant risks facing nonprofits today.

Positive thinking coupled with positive doing is a must for anybody in today’s disrupted, distracted world where change is the new normal. It’s All Possible shows how to embrace change through insightful stories and proven possibility hacks from everyday people, business leaders, sports stars, and entertainers that will inspire and motivate you. It is backed by the latest research on mind-set and personal development.

社内の人間関係や争いにやきもきするのは、時間とエネルギーの無駄。人間の負の感情にとらわれず、淡々と成果を出す。それがグローバル人材の最低条件だ。人間関係に悩むすべてのサラリーマンにおくる画期的仕事論。

Battered by waves of downsizing since the 1980s, talented men and women no longer seek job security from one company. This is the true hallmark of the new economy—not fleeting dot-coms and IPOs, but a fast-moving, free-agent workforce with the flexibility to jolt productivity. Managers, meanwhile, must grab hold of this shifting group of talent and squeeze more work out of them than ever before, particularly in a tight economy. The trouble is, their traditional source of power over employees—the corporate ladder—is dead and gone.

In Flow Leadership, Gaëlle Devins―experienced executive and founder of FlowFusion―delivers a groundbreaking approach to unlocking the full potential of your team. This book introduces the 3P Assessment & Model, a powerful framework built on years of hands-on leadership, workshops, and academic research, helping leaders balance the three essential elements of high-performing teams: People, Purpose, and Performance.

As successful CEOs devote their time and energy to growing their companies in a fast-paced world of global trade, high technology, and fierce competition, the how of business—also known as organizational culture—can be neglected. The repercussions include losing your most talented people, damaging your reputation, and wreaking havoc on company growth. Through the use of real-life examples and client conversations, organizational psychologist and master coach Dr. Shahrzad Nooravi shares three models for driving a strong culture.