Business Performance

There's been a lot of talk recently about metrics and key performance indicators (KPIs). But, what does it all mean? Metrics can mean everything, or they can mean nothing. I know what you're thinking. "I started my insurance agency so I could pore through mounds of data and spend hours looking over spreadsheets," said no one ever! That's why I wrote the book.

In order to be successful as an IT manager, you need to be able to show the company that under your leadership your team is able to deliver high quality products on time and under budget. If you want to have any chance of being able to pull this off, then you are going to have to discover ways to build a high performance IT team.

Expanding on The Core Protocols, this audiobook is a road map for anyone who wants to lead or participate fully in the greatest team experience of their lives. It is short and practical, focused on implementation and tactics for making changes to bring about effective results fast.

This book presents a holistic approach to performance management, encompassing both personal performance and the development of a learning organization. I hope it supports you on your performance journey.

This audiobook will allow you to achieve high performance in any area of your life by changing your personality. Your personality is the sum total of all your past programming and the interaction of three factors: traits, habits, and viewpoints. These factors aren’t genetically inherited; they are acquired, and thus can be altered with new programming. Get ready to feel totally confident, at ease, and ready to accomplish anything!

Rainer Maria Morita is proud to reveal, for the first time, the breakthrough interview methodology - Peak Performance Interviewing for Executives. The goal is to win C-suite job interviews at the $200K-$1 Million level. Worldwide it has gained great popularity among thousands of job seekers who owe their career advancement and job interview success to this technique. Bestseller author Rainer Morita distilled the essence of what drives ultimate job interview success in this short book with one goal in mind - help you be # 1 in interviews and get you the job offer.

A television producer and a pig farmer meet on a cruise, not knowing they will become business partners. Lisa marries the farmer with his million-dollar debt. The farm business collapses, and they explore other ventures, including becoming traveling carnies. Lisa and Keith's faith in God is the thread that binds them together despite failures. Facing setbacks with hope and determination, they rebuild their lives and eventually find success starting a window cleaning company.

This authoritative volume on human resource management is highly recommended listening for the small business owners and HR professionals. Written by an acknowledged expert in all areas of business management, Managing Employee Performance is a well-organized guide to understanding this vitally important area of your business.

Los diez pasos para alcanzar los objetivos deseados. Alcanzar las metas es llegar al exito!

Guide your company’s leadership out of the Dark Ages! Set in the Middle Ages and told in ten captivating stories—with humor and wisdom—Shine the Light illustrates the principles of enlightened leadership and the way forward to success.

Chances are, you’ve heard a variation of the saying, “We need to get on the same page.” Getting on the same page means making sure that you and whoever you’re collaborating with understand each other. But hidden within the accepted wisdom is a whole new meaning… In Getting on the Same Page, Steve Gran and Brian Cain introduce WorkExcellence, a method designed to empower everyone—from the C-suite to frontline employees. It provides strategies that foster collaboration and create lasting impact.

Leaders are measured by their team’s performance as well as the performance of their individual members. The team’s morale, discipline, efficiency, and performance are a reflection of their leader’s influence and effectiveness. If you suck, they will suck. Worse yet, if they perform and behave nothing like you, they’re not yours and someone else is influencing them.

Even in challenging times, business goes on and the demand for innovative solutions requires the collaboration of the best minds across networks of teams. Many of these teams are now working remotely, compounding the complexity and frustrations. Most leaders work hard to inspire their teams to peak performance; yet, too often, friction is high and trust is low, resulting in unnecessary stress and disappointing performance.

"Champion for introverts" Jennifer Kahnweiler offers a road map for everyone in the workplace - including leaders, human resource managers, and team members - to create inclusive, introvert-friendly cultures. Kahnweiler provides an assessment to determine how introvert friendly your organization is and looks at every aspect of organizational life - hiring, training, leading, communicating, meeting, designing workplaces, and more - through an inclusive lens.

What if the leadership practices we’ve worked so hard to master are now getting in the way? In fact, what if they are actually holding us down and preventing us from leading for growth and innovation? Forget “what if” - it’s happening. In Leadership Unchained, Sara Canaday offers a unique perspective that helps modern leaders break free from the chains of conventional wisdom and blaze new trails toward even greater success.

One of the most powerful forces on Earth is an organization fully aligned, individual by individual, team by team, to achieve mutual success. In this vivid business story, Ken Jennings and Heather Hyde provide a road map to guide leaders through the process of engaging employees at all levels of the organization to find the deeper meaning and higher purposes of their work. Learning these methods is Alex Beckley, a leader who receives a wake-up call that inspires him to live and lead differently. He discovers how to invite his coworkers to join a cause, not just a company - to commit to a Greater Goal - and lead the process of shared goal achievement.

Leaders not only need incredible physical energy and stamina, they need a support system, philosophy, plan, business acumen, a social network, and a brand and reputation that will ensure they achieve their vision. Backed by an assessment tool, giving each leader a personal "report card," this book provides aspiring leaders with a framework to address all aspects of leadership that translates to peak performance.

Are you a leader who is questioning whether all the stress and exhaustion is worth it? You work hard. You are motivated and driven. You have a clear vision and use your energy and enthusiasm to spur others on. Yet on the inside, you are exhausted and drained. All the missed lunch breaks, lack of sleep, and long hours of work are taking their toll and it’s time to do something about this before it’s too late. You are your most important asset. When you put yourself first and prioritize your own mental health, you are more productive, perform better, and will be happier.

The fear of public speaking is a common experience, affecting individuals across diverse professions and backgrounds. This book recognizes that fear and provides a comprehensive approach to understanding and overcoming it. It bridges the gap between the neuroscience of anxiety and the practical application of techniques for building confidence and delivering effective presentations.

The role of call center leaders in motivating their team is pivotal for driving overall performance and achieving business goals. By fostering a positive work environment, recognizing individual and team achievements, and providing opportunities for growth, leaders can boost morale and inspire agents to perform at their best. Motivated employees are more engaged, efficient, and committed to delivering high-quality customer service, directly impacting key performance indicators (KPI's) such as customer satisfaction and first call resolution rates.