Business Problem Solving

Learn the proven, time-tested human relations principles from Dale Carnegie Training and discover how bring creativity, enthusiasm, and productivity to your job. With insights from leading figures in the corporate, entertainment, sports, academic, and political arenas, this comprehensive...

Data analytics offer an incredible opportunity to predict the future, engage with new technological advancements, and gain valuable insights about your business. But unless you're staying on top of the cutting edge of analytics, your company is wasting that potential-and your competitors will be gaining speed while you fall behind. These articles by experts and consultants will help you understand today's essential thinking about what data analytics are capable of and how to adopt their use in your organization.

Un guide pratique et accessible pour apprendre à utiliser le diagramme d'Ishikawa ! Le diagramme conçu par le professeur Kaoru Ishikawa est un outil précieux de gestion de la qualité qui distingue les causes et les effets d'un problème survenu dans une entreprise. Prenant la forme d'un poisson à arêtes, cette représentation graphique donne une meilleure visualisation de la hiérarchie des causes pour vous aider à identifier plus clairement les sources de la difficulté.

Interest in applying analytics, machine learning, and artificial intelligence to sales and marketing has grown dramatically, with no signs of slowing down. This book provides essential guidance to apply advanced analytics and data mining techniques to real-world business applications.

Slowing down is not a luxury, it is a necessity. A frenetic brain simply doesn't perform at optimal levels. By maintaining a snail's pace, you actually achieve better results - at rocket speed - because you're firing on all cylinders. You'll think of new things, approach old problems from new perspectives, and breathe a breath of fresh air into everything you do. This book shows you how to achieve this state of steady, sustainable fire and how to get further by crawling than you ever did while attempting to fly.

With Peter Drucker's five essential questions and the help of five of today's thought leaders, this little book will challenge readers to take a close look at the very heart of their organizations and what drives them. A tool for self-assessment and transformation, answering these five questions will fundamentally change the way you work, helping you lead your organization to an exceptional level of performance.

If you want to make effective and informed decisions, through critical thinking and creative problem solving, then keep reading.... Do you keep jumping to the wrong conclusion? Are you tired of repeatedly making the same mistakes? Do you often find your decisions are based on assumptions rather than knowing the facts? The solution is critical thinking and problem solving, a valuable skill that you can use at work and in your personal life, to develop better decision making skills in order to create a healthier more rational environment.

A powerful yet simple approach to positive change, a solutions focus approach to people problems explores what works in a given situation and aims do more of it. The Solutions Focus is the definitive guide to this revolutionary yet practical alternative to conventional wisdom. It demonstrates how the unique SIMPLE method of working sidesteps the search for the causes of trouble and heads directly for the solution. Today national solutions focus associations around the world from Sweden to Australia, base their training on the methods explained here.

Tired of making decisions that seem to only work against you? It starts with understanding your brain and the decision-making process. Cognitive biases and heuristics have developed over thousands of years of evolution and can lead to serious damages in multiple areas of life if you don’t recognize them and stop them dead in their tracks. How Our Brains Betray Us has everything you need to know with examples, tools, and strategies to identify the most powerful cognitive biases that impair all types of decisions, how to avoid them and also use them to your advantage.

From terror attacks to the War on Terror, bursting real-estate bubbles to crystal meth epidemics, sexual predators to poisonous toys from China, our list of fears seems to be exploding. And yet, we are the safest and healthiest humans in history. Irrational fear is running amok, and often with tragic results. In the months after 9/11, when people decided to drive instead of fly - believing they were avoiding risk - road deaths rose by 1,595. Those lives were lost to fear.

Professor Sir David Omand, formerly both a director of GCHQ and the UK's Security and Intelligence Coordinator, shows how to manage crises in myriad forms, using methodologies employed by the British intelligence agencies. Through gripping examples from Professor Omand's storied career, this book will equip you with military intelligence techniques such as situational awareness and adaptive resilience that can be used in any crisis, from the professional to the personal.

Pensar en sistemas, es un libro conciso y crucial que ofrece información para la resolución de problemas en escalas que van desde lo personal hasta lo global.

From baseball to biology, an award-winning journalist highlights the power of team chemistry in this "terrific" data-driven investigation of human relationships (Billie Jean King). Does team chemistry actually exist? Is there scientific or mathematical proof? Is team chemistry as real and...

You want to pursue meaningful work and succeed professionally, and you know that personal pursuits matter and fuel your happiness, too. But in today's world, the pressure to do it all can leave you stretched thin and questioning everything—your direction, your choices, and even your ambitions themselves. Time-management techniques and productivity hacks aren’t enough. The endless search for balance feels like chasing a mirage.

Um Cisne Negro é um evento que reúne três características principais: é altamente improvável, produz um enorme impacto e, depois que acontece, inventamos uma explicação que o faça parecer menos aleatório e mais previsível do que de fato é. Para Nassim Nicholas Taleb, esse fenômeno está na base de quase tudo que acontece no mundo — da ascensão das religiões aos acontecimentos em nossas próprias vidas. O incrível êxito do Google, por exemplo, foi um Cisne Negro, assim como o Onze de Setembro.

Have a powerful impact—by being more like yourself rather than less, through this groundbreaking approach taught at the London School of Economics and companies worldwide. Organizational psychologist and executive coach Rebecca Newton has found that even her most successful clients still want...

International risk expert David Ropeik takes an in-depth look at our perceptions of risk and explains the hidden factors that make us unnecessarily afraid of relatively small threats and not afraid enough of some really big ones. This audiobook is a comprehensive, accessible, and entertaining mixture of what's been discovered about how and why we fear—too much or too little. It brings into focus the danger of The Perception Gap: when our fears don’t match the facts, and we make choices that create additional risks.

“A page-turner that reads like a mystery”​ (Mark Bertolini, former chairman and CEO, Aetna) that delivers key insights to the questions: who really are our customers, why do we lose them, how do we regain them? Customers can be a mystery. Despite the availability of more data than ever...

In Critical Thinking: Think Smarter, you’ll discover proven techniques and strategies to sharpen your analytical thinking, strengthen your problem-solving skills, identify logical fallacies, and improve communication.

Most people hate and fear uncertainty. It causes such stress and anxiety that we often choose certain surrender over doubt, becoming passive, dependent, addicted—and more anxious than ever. Doubling down on the certainties promised by technology and micro-management only makes things worse, leaving no opportunity for innovation, adaptation or invention. Artists live with uncertainty constantly—but instead of waiting for the future, they run towards making it, with agency and freedom. What can we learn from them, about facing into a future that grows more uncertain daily?