Business Relationship Management

Chaque jour, vous devez négocier. Que se passera-t-il demain ? Allez-vous gagner ou perdre ? Si vous souhaitez augmenter vos chances de gagner, donnez-vous une longueur d’avance et écoutez ce livre. Que vous vouliez influencer un client, un fournisseur, un enfant, un employé ou votre conjoint, vous trouverez dans cet ouvrage des réponses aux questions que vous vous posez depuis longtemps. Voici enfin regroupées dans un volume intéressant, facile à comprendre et rempli de trucs, les bases du succès interpersonnel. Vous aurez à négocier demain... Êtes-vous prêt ?

Explore transformative wisdom in The Katana Mindset, a unique guide that links the ancient art of Japanese sword-making to personal growth and resilience. Based on years of experience in Japan's hospitals, dojos, and monasteries, this book illustrates how forging a katana mirrors our journey toward strength and purpose.

Entscheide dich dafür, dein Leben zu genießen! Ist Produktivität einfach nur Disziplin und harte Arbeit? Muss der Weg zum Erfolg immer mühsam sein oder sogar frustrierend? Nein, sagt Dr. Ali Abdaal, ganz im Gegenteil. Der Experte für Produktivität zeigt eindrucksvoll und wissenschaftlich fundiert, dass der Erfolg sich vor allem dann einstellt, wenn wir uns gut fühlen. Mithilfe von Tools und Übungen können wir lernen, unsere Aufgaben spielerisch und mit Freude zu erledigen, und so ganz entspannt unsere persönlichen Ziele erreichen.

This bundle includes the four best self-help guides that help you overcome anxiety, stress, and depression and will improve every area of your life.

Se você se sente sobrecarregado e ao mesmo tempo subutilizado, ocupado, mas pouco produtivo, e se o seu tempo parece servir apenas aos interesses dos outros, você precisa conhecer o essencialismo. Neste livro, Greg McKeown mostra que, para equilibrar trabalho e vida pessoal, não basta recusar solicitações aleatoriamente: é preciso eliminar o que não é essencial e se livrar de desperdícios de tempo. Devemos aprender a reduzir, simplificar e manter o foco em nossos objetivos. O essencialista toma as próprias decisões - e só entra em ação se puder fazer a diferença.

Julian era el monje que decidió vender su Ferrari: abogado de éxito, un buen día abandonó todo y se trasladó al Himalaya. Allí inició un proceso de aprendizaje con los sabios de Sivana, que le abrieron las puertas a nuevas formas de abordar la vida y los negocios. En este tercer libro Julian Mantle va a ayudar a su hermana Catherine, que se recupera de un gravísimo accidente de avión en el que ha perdido a sus dos socios.

Are you a working mother who feels frazzled and frenetic? This book is for you! Research shows that working mothers experience up to 40% more stress and that women’s happiness has been declining since the 1970s.

The greatest joy and fulfillment are within your reach, but they require an enduring promise to the one - someone you might not expect. It's not your boss, spouse, children, or others. No, the ultimate commitment is the promise you make to yourself to discover your purpose and gifts and share them with the world.

Smart Mom, Rich Mom explores how women today are navigating the financially challenging career/parenting years. Written by a national money columnist and mom of two, the book chronicles people who have stayed in the game - full-time, freelance, self-employed, and more - and emerged more prosperous and empowered. Kids change our lives, adding joy but draining bank accounts. Smart Mom, Rich Mom helps you adopt healthy habits - and make hard decisions - that pay off in abundance.

What if you could dramatically increase your productivity? What if you could stop being overwhelmed and get an extra hour a day to do the things you love? What would finally having time to spend with your family or some alone time to read or exercise mean to you? Are you tired of losing focus, procrastinating, and leaving projects unfinished? In his newest audiobook, best-selling author Marc Reklau shows you his proven secrets to extreme productivity.

The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience - the Walt Disney Company. Co-author Bruce Loeffler spent 10 years at Disney World overseeing service excellence. He has partnered with Brian T. Church to show you how to bring that same level of care and value to your own organization.

Burnout is among the most critical topics in healthcare as it deprives us of our most important resource - the talents and passion of those who perform the difficult work of caring for patients and their families. The purpose of this work is to provide not only a taxonomy of burnout within the landscape of healthcare, but also to provide pathways for healthcare professionals to guide themselves and their organizations toward changing the culture and systems of their organization.

Are you struggling to navigate difficult conversations? Finding it challenging to influence others while maintaining your integrity? Looking to transform opposition into collaboration? This groundbreaking audiobook reveals powerful frameworks for ethical persuasion and conflict resolution, designed for professionals, leaders, and anyone seeking to create positive change through influence.

In iLeadership, Jay Elliot gives the listener the opportunity of seeing Steve Jobs as only his closest associates have ever seen him, and to learn what has made him - and the mystique of his management style - capable of creating tools so extraordinary that they have remade three industries and have transformed the way we create, consume, and communicate with each other.

Michael Watkins' best-selling book The First 90 Days has become the business bible for accelerating leadership transitions. Now, Watkins zeroes in on the most critical skill leaders must master to secure new roles and accelerate their transitions: negotiation. In Shaping the Game: The New Leader's Guide to Effective Negotiating, Watkins draws from extensive research and practical consulting work to reveal four fundamental objectives that should guide new leaders' actions in every negotiation.

Almost every interaction involves negotiation, yet we often miss the cues that would allow us to make the most of these exchanges. In Getting (More of) What You Want, Margaret Neale and Thomas Lys draw on the latest advances in psychology and economics to provide new strategies for anyone shopping for a car, lobbying for a raise, or simply haggling over who takes out the trash. Getting (More of) What You Want shows how inexperienced negotiators regularly leave significant value on the table - and reveals how you can claim it.

Great leadership creates extraordinary things. Poor leadership causes irreparable damage. The result depends on the person in charge. While some are born with innate leadership ability, others have to develop those strengths. But every leader is responsible to consistently hone their leadership skills, for the sake of their people and their work. Author and MBA Billy Epperhart specializes in building great leaders from the inside out.

Traditionally, the renowned All Blacks and those charged with guiding them have kept their rules of engagement close to their chests. However now, New Zealand Rugby has agreed to open their doors to rugby writer Peter Bills to consider the reasons behind their dominance of the world game in the build-up towards the Lions Series in 2017 and Rugby World Cup 2019 in Japan. Through this audiobook, Peter Bills draws on case studies and interviews of officials, coaches and players as well as people involved in all elements of rugby right across New Zealand.

We struggle to manage complexity every day. We follow intricate diets to lose weight, juggle multiple remotes to operate our home entertainment systems, face proliferating data at the office, and hack through thickets of regulation at tax time. But complexity isn't destiny. Sull and Eisenhardt argue there's a better way: by developing a few simple yet effective rules, you can tackle even the most complex problems.

This book will explore the nature of stress and how it infiltrates every level of your life, including the physical, emotional, cognitive, relational, and even spiritual. You'll find ways to nurture resilience, rationality, and relaxation in your everyday life, and learn how to loosen the grip of worry and anxiety. Through techniques that get to the heart of your unique stress response, and an exploration of how stress can affect your relationships, you'll discover how to control stress instead of letting it control you.