Business Relationship Management

The secret to giving better feedback isn't what we say - it's what others hear. Too often, people hear about a past they can't control, not a future they can. That changes with "feedforward" - a radical approach to sharing feedback that unleashes the performance and potential of everyone around us.

Michael K. Simpson, a senior consultant to FranklinCovey, has spent more than twenty-five years training executives to become effective coaches, mentoring and guiding leaders and managers to encourage and develop the talent of their people - the most important asset in any organization. In this guide, you will acquire the skills to coach your personnel from the ground up, maximizing their potential on a personal level, as members of the team, and as contributors to the organization as a whole.

Our state of emotional health can be affected by the simplest things in our lives. This can then lead to a downward spiral of negatives thoughts about ourselves and our relationships with others. Depression and anxiety are an extremely common problem, all too easily diagnosed by a "medical professional" and then treated with very powerful and addictive medications.

Charm is good business. It can increase your income, boost your status, and establish and maintain your reputation. Most businesspeople don't fully understand the concept of charm. It ought to be a reflex, a conditioned response, to "turn on the charm" when dealing with customers, clients, associates, and employees, but it isn't. Charm draws customers. Charm gets noticed. But charm is only partly innate. Much of it is learned.

This is a complete guide to how to create a plan for, open, operate, and market a new small business. This book intends to help you overcome fear and inspire you to own and operate your own small business.

Sure, there are plenty of parenting books out there. But as working moms and dads, we've never had a trusted, go-to guide all our own - one that coaches us on how to do well at work, be the loving and engaged parents we want to be, and remain true to ourselves in the process. Enter Workparent. Whether you're planning a family, pushing for promotion during your kids' teenage years, or at any phase in between, Workparent provides all the advice and assurance you'll need to combine children and career in your own, authentic way.

Technology professionals focus on building skills, not their relationships. This hinders their career growth and success.

Quiet Quit & Fully Live is a thought-provoking exploration of the quiet quitting phenomenon, challenging the negative connotations it often carries. The book explores how stepping back from over-engagement at work can lead to a more balanced life, enhanced personal well-being, and surprisingly, a boost in workplace productivity. It argues that by setting healthy boundaries, individuals can reignite their passion for their roles and bring a renewed sense of purpose to their teams.

This short book condenses the habits and techniques - your tools - that work most of the time for most of the people who write at work and want to be happier in all parts of their lives: nothing more, nothing less . It is also a true and accurate reflection of my 40 years of writing for business and of teaching writing at two prestigious universities and many professional societies and companies. You can trust that what I'm telling you will improve your abilities to communicate and think, and make you more productive, promotable, and happy.

Trying to remember a bunch of details and tasks isn't the best use of your brainpower. By collecting all of your tasks in one place, you can reserve your mental energy for work that drives significant results, both in your professional life and your personal life. To start, productivity expert Maura Thomas takes us through an exercise called "brain dumping", which will clear your mind of all the things you're trying to remember you have to do - all the things that are distracting you or keeping you up at night.

WHAT IF THERE WAS A DIFFERENT WAY? We are at a turning point in history. Our old ideas of a successful life or career no longer fit. Pursuing money at all costs, working all hours, never admitting vulnerability or being our authentic selves... these are the exact behaviours that have led us to a global leadership crisis and record levels of anxiety and depression. The truth is we know there's a difference between living a life where things look good on the outside, and one where we feel incredible on the inside.

Access to Asia presents a deeply insightful framework for today's global business leaders and managers, whether traveling from Toronto to Taipei, Baltimore to Bangalore, or San Francisco to Shanghai. Drawing from her extensive experience and global connections, author Sharon Schweitzer suggests that irrespective of their industry, everyone is essentially in the relationship business. Within Asia, building trust and inspiring respect are vital steps in developing business relationships that transcend basic contractual obligations.

When kindness becomes your primary goal, everything changes: how you look at life, what you get from it, and how others interact with and relate to you. The Profit of Kindness will help you master the art of building trusting, long-lasting relationships through open, nonadversarial interchanges that result in mutually beneficial outcomes.

Brad Englert has written Spheres of Influence: How to Create and Nurture Authentic Business Relationships to help emerging leaders develop and perfect what he calls the “critical hard skill” of building effective and enduring business relationships.

We all say things we shouldn't. What is important is how we deal with the gaffe. If a slip-of-the-tongue at a family gathering, office meeting, or social setting causes you to inadvertently embarrass or offend someone, the strategy presented here, will help you to smooth things over as quickly as possible. But what about when you really mess up?

It’s time to change the conversation—about work, life, and “balance.” Work and life are inextricably, intimately intertwined. We need to celebrate what we do give our children—even and especially in moments of imbalance—rather than apologizing for what we don’t. In this way, we can model for our children how we use our talents to help others and raise awareness about the issues closest to our hearts.

I’m about to share with you a simple habit that can help improve your financial situation. It will only take up about five minutes of your day, and should reduce the anxiety you feel about money - while making more of it come into your life. It’s an unusual habit in many ways, but one thing in particular stands out: It’s ridiculously easy.

Empathy is credited as a factor in improved relationships and even better product development. But while it's easy to say "just put yourself in someone else's shoes", the reality is that understanding the motivations and emotions of others often proves elusive. This collection of articles from HBR includes "What Is Empathy?" by Daniel Goleman; "Why Compassion Is a Better Managerial Tactic Than Toughness" by Emma Seppala; and much more.

This new edition - more than 50 percent new and revised - is a significant update from the previous one and reveals how to harness the newest data mining methods and techniques to solve common business problems. The duo of unparalleled authors share invaluable advice for improving response rates to direct marketing campaigns, identifying new customer segments, and estimating credit risk. In addition, they cover more advanced topics, such as preparing data for analysis and creating the necessary infrastructure for data mining at your company.

Become a more impactful coach and leader. In Lead with Purpose, Make an Impact, best-selling author Allistair McCaw identifies 44 fundamental qualities in an impactful and effective leader. Having spent over 25 years with some of the most successful and well-known leaders, sports coaches and high performers in the world, Allistair shares commonalities that he has observed in the very best.