Business Relationship Management

Overcoming Fake Talk explains why we often fail at our most important communications and offers proven advice for turning challenging confrontations into rewarding exchanges that foster collaboration, improve performance, and achieve results. You'll develop an understanding of the skills for holding a REAL conversation, including both the "said" and the "unsaid" elements present in any conversation; discover the framework for preparing and holding difficult yet meaningful conversations; and learn to no longer avoid the tough conversations they need to have.

Tornar-se um dos maiores empresários do aço do mundo, tal como o norte-americano Andrew Carnegie, não é algo que se consiga simplesmente com sorte e muito trabalho. Há muito mais envolvido, e a epígrafe acima nos dá um forte indício de que a construção de um grupo empresarial de alcance global está para além dos interesses pessoais – herda-se um legado moral e de valores, que deve ser usado para o bem do maior número de pessoas, alcançando, numa perspectiva mais ampla, toda a sociedade e além dela.

Leadership Hacks is the business leader's guide to getting things done. Over the years, the leader's role has expanded to encompass more duties, more responsibility, and more accountability - yet we're still stuck with the same 24 hours in every day. The evolving business environment leaves many of us struggling to achieve against constantly shifting priorities, competitors, and deadlines, and we are forever expected to do more with less. Is it even possible to make a real impact? Yes! This book shows you how to sort through the madness and get back to getting results.

Relationships to Infinity: The Art and Science of Keeping in Touch is both a social science-based and practical guide to helping you get better at keeping in touch. In Jason Levin’s debut book you will learn about the intersection of connection and reconnection.

It is virtually impossible to feel connected and supported in life when you don’t feel that way where you spend most of our time—at work. In The Business of Friendship, friendship expert Shasta Nelson unpacks the distinct ways we can make work relationships the healthiest they can be, both...

We all say things we shouldn't. What is important is how we deal with the gaffe. If a slip-of-the-tongue at a family gathering, office meeting, or social setting causes you to inadvertently embarrass or offend someone, the strategy presented here, will help you to smooth things over as quickly as possible. But what about when you really mess up?

ALLGEMEIN Kundenmanagement ist heute in Unternehmen nicht mehr wegzudenken. War es früher noch der Verkäufer/Vertriebsleiter, der diese Aufgabe übernahm, sind es heute eigenständige Positionen. Vor gut 70 Jahren konzentrierten die Unternehmen sich primär auf das Produkt sind es heute die Bedürfnisse des Kunden, die in den Fokus gerückt sind.Von daher ist ein professionelles Customer Relationship Management unerlässlich.In diesem Kurs lernen Sie die Grundlagen des CRM.

You check email the moment you lift your head off the pillow in the morning. You bring work with you on vacation, sneak glances at your smart phone during family dinners, and take business calls and texts at your kid's sports games. It's as if you've been forced to make a choice between your company or your life, sacrificing time for yourself and family for the sake of career success. But it doesn't have to be that way.

This audiobook basically talks about many key leadership principles that are directly from the lessons I have learned as an individual, a leader, and an officer in the military. The goal is to inspire individuals no matter where you start in life, no matter where you are from, or no matter who you are! Success is always achievable, especially if you believe and have the courage to grow. I hope that this audiobook helps paint that picture and points out many of the key tools needed to become an effective leader.

Get more of the communication ideas you want, from the authors you trust. With insights from leading experts, this book will inspire you to: rethink how you give feedback to employees; ask questions to encourage learning and the exchange of ideas; invest in the right virtual communication tools for your team or business; establish a language strategy for your company; negotiate effectively with anyone - including liars; and present data more powerfully using visualization.

Fun is something you have to earn, right? You work hard, and then maybe once a year you get to enjoy yourself on a vacation. And after a lifetime of this you retire and finally do what you want. Dynamic speaker and consultant Dave Crenshaw calls this the culture of WISH: you slave away and hope it will be Worth It Someday, Hopefully. And it's all wrong.

Farming’s number one mental barrier is entitlement. We inherit farms from our grandparents and just assume we’ll gift it to our grandchildren. Just because your family had a successful farm 10 years ago doesn’t mean you’ll still be farming in 10 years. In order to still be farming in 2040, you’ve got to assume that you are the underdog! Armed with this mindset and the three tools in this book, your family can implement radical changes that gives you the competitive edge that bulletproofs your farm against anything.

Become a dynamic, magnetic, and powerful leader! Are you ready to take on a leadership role? Are you gaining more responsibility in life? Is it time to get the leadership training you need to inspire your team? With Leadership: Gain Confidence to Influence as a Leader Through Communication Skills and Coaching, you'll learn everything you need to know to lead with confidence. You'll discover essential body-language tools for communicating effectively before you even speak. In this essential guide, you'll learn how leaders are born and made.

We've decided by consensus that consensus is good. In In Defense of Troublemakers, psychologist Charlan Nemeth argues that this principle is completely wrong: left unchallenged, the majority opinion is often biased, unoriginal, or false. It leads planes and markets to crash, causes juries to convict innocent people, and can quite literally make people think blue is green. In the name of comity, we embrace stupidity. We can make better decisions by embracing dissent. Dissent forces us to question the status quo, consider more information, and engage in creative decision-making.

Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies.

Are you interested in 100 percent scientific and proven ways to make friends quickly, negotiate anything you want, turn enemies into friends, gain trust, and just be flat-out likable? How about step-by-step, methodical, literally foolproof approaches to make people want you around more? In The Science of Likability, that's exactly what you'll get. I've taken 16 of the most influential, famous, and effective psychological studies and broken them down to see exactly how you can use their findings to your advantage.

A powerful case has been made for emotional intelligence and its role in leadership. As Annie McKee and Richard Boyatzis showed in their best-selling books, Primal Leadership and Resonant Leadership, the best leaders use their emotional intelligence to create resonance with others. Resonant leaders are attuned to the needs and dreams of the people they lead.

Feeling constantly exhausted, unmotivated, and emotionally drained—like you’re running on empty no matter how much you sleep or how many to-do lists you conquer? Maybe you’ve noticed that even the smallest tasks feel overwhelming, or that you’ve become unusually irritable, detached, or unproductive at work. And yet, you keep pushing yourself to do more, hoping that things will eventually improve.

Adoptar buenos hábitos te permitirá mejorar tu forma de trabajar y te hará sentir mejor. Todos tenemos hábitos. Algunos de ellos los hemos desarrollado con esmero; otros, simplemente los hemos adquirido. Algunos nos ayudan en nuestro trabajo; otros lo entorpecen. Esta guía te explica cómo puedes cambiar tu comportamiento para acabar con las conductas contraproducentes, combatir los factores que te estresan a diario y, en definitiva, para alcanzar tus objetivos en el trabajo y en la vida.

In How to Negotiate Anything, Anywhere, Cohen demonstrates—in an entertaining way—how to negotiate with savvy. Using humorous lessons and insightful anecdotes—and even employing apt imitations of famous personalities and personal acquaintances—Cohen communicates different negotiating strategies and how they can be used.