Business Systems

What would a social media revolt, based on a single mishandled customer exchange, cost your company? This book's 48 rules for strategic customer care give you the guidelines you need to make intelligent strategic investments in customer care, based on the world-famous Sandler Selling System. Customer Service: The Sandler Way helps you and create and sustain a working culture built on the belief that the customer not only matters, but is the only reason your organization exists.

Vous en avez marre de rater vos objectifs ? Vous souhaitez enfin aller au bout des projets que vous lancez ? Oubliez les bonnes résolutions, il vous faut une stratégie. Vous avez des rêves et des ambitions mais cela ne suffit pas. Il vous manque un système pour définir, planifier et réaliser vos objectifs. Ingénieur de formation et entrepreneur par passion, Hermann HEHOMEY a passé des années à étudier les personnes à succès et leur système de productivité. Il partage avec vous ses découvertes dans cet ouvrage.

Contrary to the myth that you have to be a born salesman, selling is a step-by-step system that anyone can learn. In this book, renowned sales trainer Eric Lofholm distills the secrets of sales success into a simple three-step formula that has been used by more than 10,000 students over the past 14 years to get more leads, book more appointments, and make more sales.

This book guides listeners through best practices around planning, designing, building, and implementing a design system, with insights and first-hand experiences from lead designers at Shopify, Google, Apple, Twitter, and LinkedIn.

In his book Driving Eureka!, best-selling business author Doug Hall presents the System Driven Innovation scientific method for enabling innovation by everyone, everywhere, every day. It’s the essential resource you need to enable yourself - and your team - to innovate, succeed, and do amazing things that matter, on a daily basis.

This book is going to be your transformative step-by-step blueprint to help you unplug from the status quo, embrace your passions, and build a life where work success and personal fulfillment can coexist. Not just that, once you are done listening, you will be able to break away from societal expectations and redefine your own success. This book will guide you to a new world of work and life integration.

What is your digital business model? While many leaders of companies recognize the threat from digital - and the potential opportunity - they lack a common language or a compelling framework to help them assess it and, more importantly, to direct them. They don't know how to think about their digital business model. In this probing and practical book, Peter Weill and Stephanie Woerner provide much-needed tools, self-assessments, motivating examples, and key financial analyses of where the profits will likely be made.

Are you tired of juggling multiple properties, dealing with guest issues, and struggling to maintain consistent bookings? This comprehensive audiobook is your blueprint to short-term rental success!

It's a sad fact that most projects fail - as many as 70%, according to one well-known study. Those failed projects cost billions of dollars. Perhaps they’ve even cost you or your company. You’ve hired certified project managers and implemented project management techniques, and yet you still don’t have the success you need. Bare Knuckled Project Management has the answer.

You’ve established your small business from the ground up, juggling countless responsibilities while seeking to make every dollar count. Working within the complex world of taxes feels overwhelming. However, with the right strategies and tools, it becomes an empowering part of your life. This guide turns difficult tax concepts into clear, actionable steps tailored for business owners like you.

While referrals are important, they're not the endgame. Beyond Referrals helps you turn referrals into introductions, appointments, and sales - showing you how to turn referrals into introductions to the prospects who are eager to hear from you. Then, you'll learn proven ways to convert a high percentage of prospects into high-value clients.

Our God has designed each of us to live joyful, victorious, and overcoming lives. But as we look around at the world today, it seems very few people's lives could be described this way. Even among people of faith, constant struggle and worry seem to be the norm. Why is this the case? What keeps us from experiencing the power and triumph that Jesus said would mark His followers?

Once you get rid of those ineffective working habits, excuses for holding back, and annoying voices in your head, you’ll be free to achieve your biggest goals and projects in life fearlessly - faster than you ever thought possible. Today can be the day that everything changes for you. This audiobook is designed to get you results in your business and life by giving you the systems, tools, and mindset you need to bring your biggest ideas and most important projects to life in 21 days or less.

Learn how to successfully emerge from complex crisis conditions with this practical, comprehensive guide. "A book I wish I’d had in difficult times.” —General Stanley McChrystal, US Army (Ret) & Co-Founder and CEO, McChrystal Group When the system breaks, what do you do? You're in the...

For those of you who have many years of business education and experience, I feel confident you will pick up a few priceless nuggets of fine gold-they were mined under extreme pressure!

First published in 2012, Startup Communities became a blueprint for what it takes to build a supportive entrepreneurial community. Now regarded as a classic, the "Boulder Thesis" created and popularized by Feld within the book generated enormous media attention nearly a decade ago.

Finding good information about affiliate marketing is hard. This is why I wrote Evergreen Affiliate Marketing. This book is different. You’re going to learn the things that last, regardless of the environment or state of the economy.

Now, in the face of the "Great Resignation" and "botsourcing," thought leaders Sanders and Wood present a more positive and promising scenario, where an enterprise recognizes human resources as an asset class that possesses skills that cannot be replaced by automation. Enlightened business leaders will look to create synergy between technology and people, enabling the organization to maximize its capabilities by elevating the basis of decision making with closer-to-perfect information and rationality.

Your law firm doesn’t just have a lead problem or a quality issue. What you’re truly facing is a Revenue Engineering challenge—the kind that determines whether your firm thrives or stagnates. In this transformative book, uncover the Revenue Engineering blueprint that has propelled top-performing law firms to consistent eight-figure revenues. These aren’t just abstract theories; these are actionable systems proven to work across hundreds of firms.

The Buyer-Centric Operating System isn't just another business book—it's a wake-up call for leaders who want to revolutionize their growth strategy by placing their buyers at the core of every decision. Forget outdated personas, funnel thinking, and superficial metrics. Andy Halko challenges traditional business frameworks, offering a radical approach to truly understanding, aligning with, and delighting your buyer. Through sharp insights, practical frameworks, and relatable experiences, this book walks you through transforming your organization into one that thrives on customer obsession.