Care Management Business

For generations, the hierarchical model of leadership has been the bedrock of organizational structure, not least in healthcare settings. Rooted in military traditions and molded by industrial practices, this model places authority at the top and trickles responsibilities down in layers.

While there are a growing number of books based on the Toyota Production System, or lean, focused on healthcare, there are very few that detail the tools that make lean more than just a way of thinking and put the methodology into practice.

Health-care organizations cry out for a tool to decrease untoward events and bridge the communication gap between professional clinician teams and clients. Discover how to guide your team to creatively problem-solve, build emotional and social intelligence, increase workplace safety and employee retention, and guarantee client satisfaction with the results-don’t-lie Improv to Improve Healthcare system.

There is a hidden game being played in your business. It is made up of the unspoken rules, unquestioned assumptions, and the invisible agreements that define how your organization operates. When you don’t know the hidden game exists, it runs you and your business. You aren’t playing the game; the game is playing you! In Your Hidden Game, Sharon Rich, business consultant and CEO of Think Business Growth, shows you how to bring these invisible agreements out on the table, shine a light on them, and work out new agreements together.

Successful professionals have learned that investing in themselves is the most effective way to enable the extraordinary. Whether managing a team, mentoring others, or running businesses, they know that leadership is a key investment. But what is leadership? How does it help? Through narratives about his corporate experiences, Gary DePaul guides you to discover what leadership is and why it's important.

The practical, commonsense leadership tools you’ll discover within CARE to Lead prioritize continuous learning through self-reflection and a desire to improve. With them at your side, you can enhance your leadership qualities and learn to lead by example. The secret? CARE – communication, accountability, relationships, and an example of excellence. This handy-dandy formula offers accessible leadership principles for your own education, not to mention passing on to others to cultivate the next generation of leaders.

Fear not—you are not alone in this journey. Moreover, there are well-charted pathways to subdue this phantom. Welcome to your navigational guide, The Imposter Syndrome Workbook. This comprehensive workbook is your co-pilot, guiding you to identify and confront imposter syndrome head-on.

How to lead with heart and run an effective healthcare organization! Sarah McVanel empowers you with the ROCK leadership behaviours that will produce STAR results both right now and post-change. Written in a practical, non-nonsense style, Rock Star provides advice and guidelines to help you focus on what matters most - your people.

Introducing Setting Healthy Boundaries, a thought-provoking guide designed to help you reclaim your sense of self-worth. With practical guides, you’ll be guided through the process of establishing and maintaining boundaries with grace and confidence while also fostering self-respect and healthy relationships.

The only way for organizations to successfully and sustainably face the new realities of today’s workforce and the evolution of employee expectations is through a deep understanding of how to effectively hire and manage shorter-term workers who have a different view of the workplace. This insightful, breakthrough audiobook by Cara Silletto and contributing author Leah Brown is designed to help leaders at all levels discover exactly how our workforce has changed over time, why employers are struggling to keep talent and how to gain better staffing stability.

Working from home has become working from anywhere. Companies need to move forward and transition into this new era of remote work to grow and retain top talent. Is your company poised to falter or thrive in the hybrid environment? In this book, Kathleen Quinn Votaw shares her signature plan for creating people-centric, relationship-based workplaces where employees replace the nine-to-five work mentality with purpose and personal fulfillment. It takes everyone at a company working together to create a supportive employee experience. Put people first, and all else follows.

Author Lyn Kelley, Ph.D., LMFT, Certified Professional Coach has consulted healthcare providers who deal with managed care for the past 30 years. She has been a provider for over 30 managed care plans, and has worked on the "inside."

Gain the tools you need to provide excellent customer service. You will find within easy-to-understand and simple-to-apply techniques for improving your customer's experience.

People and organisations can either fail well or fail badly. If an incident is managed well, people and the organisation they are in will fail well. They will learn and adapt as a result of the failure, understand the fault lines in their processes and increase their resilience. Ultimately, they will grow more successful. However, people and organisations too often fail badly.