Care Management Business

Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high expectations, you need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that.

This book is a transformational guide to finding the care, courage and audacity to bring your full self to your work and life. In this powerful new vision, Alina Addison - a pioneering corporate leader, Emotional Intelligence expert coach, and mother to a son on the autism spectrum - combines personal experience with deep research to present the eight fundamental principles of audacious leadership.

Discover the eternal value of your finite time—and intentionally choose the meaningful over the urgent every single day. Our culture makes it so that even the most organized and efficient among us feels the pressure of the ticking clock and the possibility and regret of missing out. Modern...

Is your healthcare organization spending too much time on strategy—with too little to show for it? If you read (or listen to) nothing else on strategy, listen to these ten articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones for healthcare professionals to help you catalyze your organization's strategy development and execution.

In Physician Leadership, renowned medical leader Dr. Karen J. Nichols delivers a concise guide for busy physicians doing their best to successfully lead people and organizations. The book covers foundational leadership essentials that every physician needs to master to transform themselves from a highly motivated novice leader into an effective, skilled, and productive leader.

A revolutionary new guide to negotiating in the face of stress and adversity—from an award-winning professor of negotiation and conflict management who teaches at NYU’s Stern School of Business and Columbia’s School of International & Public Affairs. Negotiation is hard. It’s especially...

Dr. Zeev Neuwirth wrote Reframing Healthcare for leaders and organizations interested in understanding what the disrupters in healthcare are doing and, more to the point, for those who want to be the disrupters rather than the disrupted. This audiobook is a step-by-step guide for leadership teams that are intent on improving healthcare at an accelerated pace. It’s written for healthcare organizations that wish to thrive in a customer-centric, community-oriented, value-based healthcare system.

From a top wellness coach and a Harvard Medical School professor, comes this revolutionary book that will show you how to identify and decode your nine most basic emotional needs—and coach yourself to a calmer, healthier, and happier life. The more you thrive, the better your brain functions...

101 Proven Ways to Increase Efficiency and Make More Money in Lawn Care from best-selling author Paul Jamison is the completion of a trilogy that began with Cut That Grass and Make That Cash. In Paul’s wildly successful and helpful first book, he shared his personal journey from being broke, busted, and disgusted to eventually running a successful lawn care and landscape company. Inside this book are 101 actionable specifics, the X’s and O’s, to use a football analogy, on how to properly do the work and run your company.

Bestselling author and popular national radio host Dr. Laura offers tough-love advice to help us all lead active and more positive lives. Dr. Laura Schelssinger has helped millions to nurture and cherish their relationships and their partners. Now, she turns her piercing insight and no-nonsense...

“Leading Healthcare Transformation: Doctors, Nurses, and Managers at the Helm” is an exhaustive analysis of the modern dynamics in the healthcare sector, with a particular emphasis on middle management leadership. It provides a deep dive into the roles, responsibilities, and leadership abilities required by different professionals, including doctors, nurses, and managers.

The practical, commonsense leadership tools you’ll discover within CARE to Lead prioritize continuous learning through self-reflection and a desire to improve. With them at your side, you can enhance your leadership qualities and learn to lead by example. The secret? CARE – communication, accountability, relationships, and an example of excellence. This handy-dandy formula offers accessible leadership principles for your own education, not to mention passing on to others to cultivate the next generation of leaders.

John Gray, who changed the way people view gender differences with his #1 international bestseller Men Are from Mars, Women Are from Venus, now brings his insights to the working world. In Mars and Venus in the Workplace, Gray analyzes the differences in the ways men and women misunderstand and...

Human-Centered Leadership in Healthcare is a new leadership model based on the theory of complex systems. It addresses the requirement for healthcare organizations to develop environments that produce market leading outcomes which demonstrate value for patients. Since healthcare is a human-centric industry, it requires care for the leaders, the staff, and the patients. This model embraces the leader's focus on self-care and mindfulness while simultaneously focusing outward on others.

This audiobook is a reference guide for healthcare executives and technology providers involved in the ongoing digital transformation of the healthcare sector. The audiobook focuses specifically on the challenges and opportunities for health systems in their journey toward a digital future. It draws from proprietary research and public information, along with interviews with over 150 executives in leading health systems such as Cleveland Clinic, Partners, Mayo, Kaiser, and Intermountain as well as numerous technology and retail providers.

The inspirational story of Compass CEO Robert Reffkin, whose mother, mentors, and search for belonging taught him valuable lessons that anyone with a dream can put into action today to improve their own quality of life No one expected a dreadlocked fifteen-year-old who cared more about his DJ...

Terry Cook, an experienced leader, teacher, and life coach, shares a practical leadership game plan for anyone who leads a company, home, team, service organization, or some other type of group. Proven effective in a vast array of leadership contexts around the world, Lead, Develop, Care is the go-to framework every leader needs and can put to use right away. It's straightforward and simple, but powerful in its impact.

From two leaders of the FIRE (Financial Independence, Retire Early) movement, an essential guide to the finances of having and raising kids no matter the size of your budget New parents are often stressed about their finances. Even Kristy Shen and Bryce Leung—who both retired at age 30 with...

Leadership in home care isn’t just hard work, it’s heart work. In Heart Work, organizational psychologist and creativity researcher Dr. Heather L. Hodges offers a refreshing, deeply human guide to leadership. Based on original research and years of experience coaching healthcare leaders, this book delivers practical strategies to help you lead with purpose, build a resilient culture, and unlock your team’s creative potential. Whether you lead in sales, operations, clinical, or administration, Heart Work meets you where you are with wisdom, warmth, and tools you can apply immediately.

Are you an integrative medical practitioner feeling overwhelmed, undervalued, and heading toward burnout? You're not alone. Many clinic owners find themselves trapped in a win-lose relationship with their practice—working overtime, going home exhausted, and watching their dream of making a difference slip away. But there's a better way. In this groundbreaking book, practice valuation expert Sean Robertson reveals the proven framework that has helped countless integrative medical practitioners transform their practices from sources of burnout into thriving, profitable businesses.