Career Change

In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.

The founders of a respected Silicon Valley advisory firm study legendary category-creating companies and reveal a groundbreaking discipline called category design. Winning today isn’t about beating the competition at the old game. It’s about inventing a whole new game—defining a new market...

Designers and managers hope their products become essential for users-integrated into their lives like Instagram, Lyft, and others have become. Such deep integration isn't accidental: it's a process of careful design and iterative learning, especially for technology companies. This guide shows you how to apply behavioral science—research that supports many products—to help your users achieve their goals using your product.

Complex problem solving is at the very top of the list of essential skills for career progression in the modern world. But how problem solving is taught in our schools, universities, businesses, and organizations comes up short. In Bulletproof Problem Solving: The One Skill That Changes Everything, you'll learn the seven-step systematic approach to creative problem solving developed in top consulting firms that will work in any field or industry, turning you into a highly sought-after, bulletproof problem solver who can tackle challenges at which others balk.

As this book shows, human beings are wired to care, and we can become more empathic with practice. Empathy increases dopamine, reduces stress, boosts self-esteem, heightens the immune system, and enriches our relationships. Empathy also improves business key performance indicators. This means that leveraging empathy on purpose can lead to better health, happier and more productive workplaces, and a more meaningful life. That's why empathy is our superpower.

The latest brain research is changing the way we think about sales. How can this help you increase your business? With people being inundated with thousands of daily sales messages, selling is now tougher than ever. That's why you need to learn what neuroscience has uncovered that will...

Irresistible Change: A Blueprint for Earning Buy-In and Breakout Success details one of the largest and most formidable transformations in corporate history: to shift the foundations of work for IBM's nearly 400,000 employees and thousands of interdisciplinary teams across 180 countries and help them become more entrepreneurial, agile, and customer focused. Written by Phil Gilbert, IBM's former general manager of design and architect of this ambitious change effort, this book is part narrative and part field guide.

Includes an audiobook-exclusive interview of the author in conversation with motivational speaker and author Abby Rike! Why are so many of us simply surviving our days rather than creating a life we love? We tell ourselves we are too busy to pursue our dreams. But what if the real reason we're...

One of Silicon Valley’s most successful angel investors shares his rules for investing in startups. There are two ways to make money in startups: create something valuable—or invest in the people that are creating valuable things. Over the past twenty-five years, Jason Calacanis has made a...

Brought to you by Penguin. From a life in comedy to the Glitterball Trophy – Chris McCausland Tells All. The perfect feel-good gift for fans of comedy and Strictly alike. Already one of the country's best loved comedians, Chris McCausland's participation on Strictly was a phenomenon. But how...

Are you tired of not reaching your full potential? Do you feel you have the talent to succeed but are unappreciated and trapped? Learn how to unlock your potential for success! Abridged from his New York Times bestselling book,?Beyond Talent, leadership expert and author Dr. John C. Maxwell...

The definitive book on excellence: a practical guide to creating, contributing, and actualizing your potential amid the craziness of modern life, from bestselling author Brad Stulberg "An absolutely beautiful book."—Steve Kerr, nine-time NBA Champion; Coach of the Golden State Warriors and...

Learn to live a happier and healthier life with the help of this book—start changing behaviors and create new habits using fun and easy science-based solutions. What if you could easily and joyfully resolve the in-the-moment conflicts that often derail your eating and exercise goals? Much of...

In the workplace, people often choose niceness over honesty in order to avoid hurt feelings or conflict. The truth is, there are hidden costs of "niceness" that allow inequities to endure, projects to fail, and organizations to stagnate. Growth comes from courageous conversations and genuine, authentic action. The Price of Nice introduces an innovative, proven four-step framework that shows listeners how to spot problem areas that are often masked by artificial niceness; facilitate difficult conversations and navigate conflict; empower genuine action and cease endless discussions; and more.

Lifestyle changes can be overwhelming: It’s hard to take on major goals without falling prey to self-doubt. But with kaizen, big goals become small, approachable steps. This Japanese method first made waves in the business world by launching Toyota to success; it also adds magic to Marie Kondo’s life-changing method of tidying up. As Kondo puts it: “You can take the first small step toward your dream today, and keep taking small steps to grow your passions.” Now, Sarah Harvey unlocks kaizen’s amazing potential to enhance our everyday lives.

National Bestseller! Here's the audiobook to help you get what you want, and be happy with what you have. John Gray, the man responsible for helping millions of people improve their relationships in his bestselling Mars and Venus books, has written the essential guide to personal success...

Whether you’re looking to pivot to a completely new industry or advance within your current field, join inspirational Change Leadership and Confidence expert Lata Hamilton as she helps you unlock your career potential and ignite your passion and self-belief in your inevitable career success.

A personal and professional guide to the latest research on imposterism and psychological flexibility, this book is the professional’s handbook to combating “impostor syndrome” and overcoming self-doubt to achieve career success. Dr. Jill Stoddard is a recovered imposter. For years, she...

From New York Times bestselling author Andy Andrews comes the sequel to The Noticer! In the quiet coastal town of Fairhope, Alabama, a mysterious old man named Jones has set up shop to do the one thing he knows best—“noticing” the little things that make a big difference in people’s...

Part personal development guide, part adventure tale, Tribe of Millionaires teaches listeners six timeless lessons about the power of those around us to transform our lives.When Ethan Martinez receives a mysterious invitation after the death of his father, he embarks on an adventure not only to save his struggling business, but to discover his past.