Career Change

In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.

The Art of Conversation will show you step by step how to converse skillfully and enjoyably with other people, at home, at work, on the phone, and in the street. Even if you're daunted now, discover the difference good conversation can make in every aspect of your life.

The founders of a respected Silicon Valley advisory firm study legendary category-creating companies and reveal a groundbreaking discipline called category design. Winning today isn’t about beating the competition at the old game. It’s about inventing a whole new game—defining a new market...

Designers and managers hope their products become essential for users-integrated into their lives like Instagram, Lyft, and others have become. Such deep integration isn't accidental: it's a process of careful design and iterative learning, especially for technology companies. This guide shows you how to apply behavioral science—research that supports many products—to help your users achieve their goals using your product.

The long-awaited sequel to Who Moved My Cheese?, the beloved 28-million-copy bestseller that became a worldwide sensation. In his trademark style that has won tens of millions of fans, Dr. Spencer Johnson once again shares a simple story that offers profound truths about how to transform your...

Complex problem solving is at the very top of the list of essential skills for career progression in the modern world. But how problem solving is taught in our schools, universities, businesses, and organizations comes up short. In Bulletproof Problem Solving: The One Skill That Changes Everything, you'll learn the seven-step systematic approach to creative problem solving developed in top consulting firms that will work in any field or industry, turning you into a highly sought-after, bulletproof problem solver who can tackle challenges at which others balk.

One of Silicon Valley’s most successful angel investors shares his rules for investing in startups. There are two ways to make money in startups: create something valuable—or invest in the people that are creating valuable things. Over the past twenty-five years, Jason Calacanis has made a...

As this book shows, human beings are wired to care, and we can become more empathic with practice. Empathy increases dopamine, reduces stress, boosts self-esteem, heightens the immune system, and enriches our relationships. Empathy also improves business key performance indicators. This means that leveraging empathy on purpose can lead to better health, happier and more productive workplaces, and a more meaningful life. That's why empathy is our superpower.

The latest brain research is changing the way we think about sales. How can this help you increase your business? With people being inundated with thousands of daily sales messages, selling is now tougher than ever. That's why you need to learn what neuroscience has uncovered that will...

Irresistible Change: A Blueprint for Earning Buy-In and Breakout Success details one of the largest and most formidable transformations in corporate history: to shift the foundations of work for IBM's nearly 400,000 employees and thousands of interdisciplinary teams across 180 countries and help them become more entrepreneurial, agile, and customer focused. Written by Phil Gilbert, IBM's former general manager of design and architect of this ambitious change effort, this book is part narrative and part field guide.

Read by the author. No matter how young you are or where you’re starting from, you are a future millionaire. Declare it. Know it. Demand it. And, with help from bestselling author and self-made millionaire Rachel Rodgers, start working toward it. Future Millionaire is filled with insights on...

Learn to live a happier and healthier life with the help of this book—start changing behaviors and create new habits using fun and easy science-based solutions. What if you could easily and joyfully resolve the in-the-moment conflicts that often derail your eating and exercise goals? Much of...

Transform your leadership style with 'Lead With Empathy,' an insightful audiobook by Pete Srodoski, brought to life through Dan Wilson's engaging narration. This concise guide offers a wealth of practical strategies, real-world examples, and personal anecdotes to help you embrace empathetic leadership. Learn to navigate crises with confidence, enhance team innovation, and balance your well-being for more effective management.

A big think, conversation-changing book, full of practical advice, about how women can learn to claim the power of their voices in the workplace and at home, and what needs to change so they can finally be heard. From the Supreme Court to the conference room to the classroom, women find...

In the workplace, people often choose niceness over honesty in order to avoid hurt feelings or conflict. The truth is, there are hidden costs of "niceness" that allow inequities to endure, projects to fail, and organizations to stagnate. Growth comes from courageous conversations and genuine, authentic action. The Price of Nice introduces an innovative, proven four-step framework that shows listeners how to spot problem areas that are often masked by artificial niceness; facilitate difficult conversations and navigate conflict; empower genuine action and cease endless discussions; and more.

This guide shows listeners how to transform a traditional organization into an evolutionary one with a framework and mindset that offer a new way of leading and approaching change.

The definitive book on excellence: a practical guide to creating, contributing, and actualizing your potential amid the craziness of modern life, from bestselling author Brad Stulberg "An absolutely beautiful book."—Steve Kerr, nine-time NBA Champion; Coach of the Golden State Warriors and...

Imagine that you live your entire life in one room. Inside are all the people with whom you have ever had a relationship. The room is infinitely large, and anyone you let in will be in your room for the rest of your life. Neurologists report that as far as your brain is concerned, the metaphor is real—memories and emotions continue to influence you, for better or worse, long after their external cause has disappeared. So who do you want in your room?

Cassandra Worthy is a highly sought-after consultant, speaker, and Change Enthusiast, who is sharing her revolutionary approach for not only embracing change but using it to propel you to heights you never imagined. Only 1 percent of successful change adoption is about know-how. . . the other 9...

Making an impact is essential for leaders who want to create positive change and leave a legacy - a trendy thing to say, but a hard tenet to live by. LeaderImpact, a movement of professionals dedicated to inspiring one another in this quest, has worked with leaders, entrepreneurs, and CEOs for decades to facilitate life-changing results. Now, Braden Douglas discusses their philosophy for success in Becoming a Leader of Impact.