Career Change

In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.

This practical guide shows how to facilitate collaboration among diverse individuals and organizations to navigate complexity and create change in our interconnected world. David Ehrlichman draws on his experience as a network builder; interviews with dozens of network leaders; and insights from the fields of network science, community building, and systems thinking to provide a clear process for creating and developing impact networks.

Why do people find it so hard to change? The secret is that everyone has their own formula for making changes that stick, but most people don't know what theirs is. They think there is one way to lose five pounds, and another way to stay on top of their e-mail, but they don't realize that for all changes, there is one system that works best for each individual.

Pivot or Die has descriptive copy which is not yet available from the Publisher...

The greatest disruption in the history of marketing isn’t coming for your job. It’s coming for your customer. Artificial Intelligence is changing the way people think, feel, decide, and connect. Your next customer will be less patient, more trusting of machines, less loyal to brands, and possibly searching for meaning in new and unexpected places. If you don’t understand these shifts, your marketing playbook will be obsolete. Bestselling author and futurist Mark Schaefer takes you on a deep, human-centered journey through the new realities of consumer behavior in the age of AI.

This book offers practical frameworks, models, and case studies that will help leaders inspire and lead change effectively, making it an essential resource. It belongs on the desks of founders, entrepreneurs, CEOs, leadership teams, HR professionals, managers, and consultants across industries, as well as business students.

Peter Drucker, "the father of modern management", records his insights here on the management of non-profit human-service institutions. Speaking from knowledge gained over the last 35 years through working with such clients as the American Red Cross and the Girl Scouts, Drucker illustrates how...

Career Change is Chaos: Unless You Find Your Purple Purpose invites you to take a transformative leap toward a purposeful life and career.

A personal and professional guide to the latest research on imposterism and psychological flexibility, this book is the professional’s handbook to combating “impostor syndrome” and overcoming self-doubt to achieve career success. Dr. Jill Stoddard is a recovered imposter. For years, she...

Response vs. reaction. To be frank, mindset is everything. We cannot change a person. We often cannot change a situation. We can change how we respond. We can learn to use positive words and act out of our hearts rather than react with hurt or anger. When we stop focusing on problems solutions tend to appear. Happy mind, happy life. If we change how we respond to external stimuli, our mindset follows. Organized around 12 very simple steps, this book gives listeners the tools to find a positive, peaceful response to every curveball life throws at us.

Overwhelmed. Do you wake up in the morning already feeling behind? Does the pressure of keeping it all together make you feel anxious and irritable? Tanya Dalton, CEO and productivity expert, offers you a liberating shift in perspective: feeling overwhelmed isn't the result of having too much to...

Clayton M. Christensen, the author of such business classics as The Innovator’s Dilemma and the New York Times bestseller How Will You Measure Your Life, and co-authors Efosa Ojomo and Karen Dillon reveal why so many investments in economic development fail to generate sustainable prosperity...

The goal of playing the great game of business has always been to find a way to teach the have-nots how the haves make it. It’s about creating and distributing wealth equitably as a way to close those gaps in wealth that plague our society. It’s about changing the game. We authored Change the Game for those of you who continue to seek a brighter side of capitalism - one that truly transforms lives for the better. This book is about hope: No matter how grim things look, you can make them better.

Turn your fleeting minutes into defining moments. What can you do in 30 minutes? Have lunch? Watch television? Check Facebook? How about change your life? Why do some people achieve far more than others? We all get the same 24 hours in a day, yet a special few seem to have superhuman...

Imagine what life would be like if you started every morning with small actions that created a chain reaction of positive benefits throughout your life. You eat a healthy breakfast, have a great conversation with your loved ones, and then begin your workday focusing on the important tasks. Then, throughout the day, you complete other habits that positively impact your top goals. I guarantee you'd feel more fulfilled, get more accomplished, and have a better direction for your career.

Don't Eliminate Resistance; Lead Through It! Every leader knows the stormy seas of resistance. When faced with change, even the most dedicated teams can push back, especially when there's something to lose. How do you guide your team through these turbulent times without losing sight of the mission? Leading Through Resistance by Tod Bolsinger is a beacon for leaders navigating the choppy waters of organizational change. Leading Through Resistance offers more than just strategies; it delivers a mindset shift.

Includes an audiobook-exclusive interview with the author! Make achieving your goals and finding success possible with this one-of-a-kind guide by Robert Irvine, popular host of Food Network’s Restaurant: Impossible. Audio book includes exclusive bonus audio content! Robert Irvine knows a...

‘If you've ever been dumped, fired, or experienced any semblance of rejection, then boy do we have the book for you.’ GLAMOUR An empowering, practical guide to overcoming imposter syndrome, getting sassy with negative thoughts and succeeding in all areas of life. ‘Understanding that...

Are you stuck in a rut, unable to create meaningful change in your life or organization? The Art of Change is the solution you've been searching for. Written by Jeff and Staney DeGraff, founders of the consulting firm Innovatrium, this book provides a masterclass in sustainable transformation.

One of Silicon Valley’s most successful angel investors shares his rules for investing in startups. There are two ways to make money in startups: create something valuable—or invest in the people that are creating valuable things. Over the past twenty-five years, Jason Calacanis has made a...