Career Help

The role of call center leaders in motivating their team is pivotal for driving overall performance and achieving business goals. By fostering a positive work environment, recognizing individual and team achievements, and providing opportunities for growth, leaders can boost morale and inspire agents to perform at their best. Motivated employees are more engaged, efficient, and committed to delivering high-quality customer service, directly impacting key performance indicators (KPI's) such as customer satisfaction and first call resolution rates.

In today's fast-paced business environment, call centers play a crucial role in maintaining a company's reputation and customer satisfaction. As a call center leader, you are the linchpin that ensures these critical interactions are managed effectively and efficiently. Your responsibilities encompass overseeing daily operations, monitoring performance metrics, and, most importantly, coaching and developing your agents to excel in their roles. Coaching is crucial for call center leaders as it directly impacts the performance and satisfaction of their teams.

Are you thinking of leading a group of people and are looking for the best activities? Or do you currently lead a group and are struggling to have enough activities for the meeting? If you want to help lead others with plenty of fun and engaging activities, then look no further than this book!

Power to Persevere is a collection of inspiring stories from ordinary people who dug their way out of personal struggles to achieve and exceed their dreams. These stories are intermingled with author Alexa Cucchiara’s personal stories about her battle with cancer, as well as expert interviews and research studies. Cucchiara’s goal is to show people that they aren’t alone when it comes to facing hard times; there are resources available and things they can do to take their power back.

In a tech-dominated world, the most needed degrees are the most surprising: the liberal arts. Did you take the right classes in college? Will your major help you get the right job offers? For more than a decade, the national spotlight has focused on science and engineering as the only reliable...

Yes I Can! is for anyone who ever said, “I wish I could be like that person.” Deep down we know that we all have the potential to be “that person”, but achieving it seems impossible in practice. Well it’s not impossible; you have the power to dramatically change your life. You can become more confident and motivated and find greater focus and direction in your life. You can become a better leader or manager and fill yourself with positive energy.

Learn how to succeed in any job interview to land your dream job and learn how to understand the latest behavioral interview questions so you know how to answer. This information alone will separate you from other applicants and leave the interviewer with a positive psychological thought to offer you the job.

DESPRE AUDIOBOOK. Gândirea eficientă reprezintă cheia succesului în toate domeniile de activitate. Orice întârziere și orice ezitare pot însemna diferența dintre reușită și eșec. De la elevii de liceu la președinții unor mari companii, milioane de oameni din întreaga lume folosesc de peste trei decenii o metodă inedită de gândire creativă – metoda celor șase pălării gânditoare. Acest amuzant joc de roluri ne propune să împărțim felul în care gândim în șase categorii – fiecare simbolizată de o pălărie de altă culoare.

Help! My Company Swiped Left! provides a reality-check—correcting our sometimes delusional expectations on life and work while offering hope and inspiration to anyone who has left a job, whether through their own accord or through being fired or laid off.

Awaken Your Inner Hero is a call to adventure, to get out of your comfort zone and take the kind of risks that will lead you to radically change the way you are living your life. Based on the hero's journey and on universal principles that have been used by poets, writers, and directors to create great stories, the author unveils seven steps that will help you make your deepest desires come true and develop a story worth telling. You will discover life has great things waiting for you if you are bold enough to go after them.

Are You Ready to Be Rich? If you want to get rich, if you want to be wealthier than you are today, you really need to do only four things. That's right, just four things: you need to make a decent living, you need to spend less than you make, you need to invest the money you don't spend so that it can work as hard for you as you're working for yourself, and you need to protect yourself and this financial world you've built so that a disaster, big or small, doesn't take it all away from you.

If you are looking for a new job and feel a little bit lost or unprepared, you are definitely not alone. In a highly competitive job market, the difference between getting the job and not getting the job could come down to a few simple mistakes that may have been easily avoided. This book provides simple advice to help you get the job you really want by guiding your search, preparation, and actions. While not every bit of advice may apply to you, just a few of the suggestions in this book could make enough of a difference to win the interview, get the job, and advance your career.

As an adolescent counselor, Gary specializes in working with at-risk, violent, suicidal, and depressed boys and girls. Gary is also a noted relationship counselor with a core focus of strengthening relationships throughout the world. For five years, he served as the youngest of five male school counselors in the Chicago land and St. Louis area! As an author and inspiration speaker, Gary has been featured on various radio talk shows, college campuses, workshops, conferences, and panels.

As an adolescent counselor Gary specializes in working with at-risk, violent, suicidal and depressed boys and girls. Gary is also a noted relationship counselor with a core focus of strengthening relationships throughout the world. For five years he served as the youngest of five male school counselors in the Chicago land and St. Louis area! As an Author and Inspiration Speaker, Gary has been featured on various radio talk shows, college campuses, workshops, conferences and panels.

A obra clássica sobre pensamento sistêmico, fundamental para a resolução de problemas de qualquer escala. Uma audição essencial para líderes, executivos e dirigentes, mas também para todos que se preocupam com o futuro da humanidade e do planeta.

Are you unemployed or underemployed? Searching for that next job can be a frustrating experience. This book is specifically designed to take the guesswork out of securing a new job in a career that is right for you!

Want to start a service business with low startup costs, no truck required, and immediate demand in every city? How to Start a Moving Help Business: Lift, Load, and Cash In is your step-by-step guide to launching a profitable local moving help service by offering labor-only assistance—helping people load and unload their items while you stack steady cash.

The business world is full of catchphrases: follow your passion, think positive, be authentic, suck it up, take risks, network. All are well-intentioned, but let's be honest - this inch-deep advice just isn't very helpful. How do real people succeed in the real world of work? That's the question best-selling author Joanna Barsh sets out to answer - not by asking motivational gurus or well-established CEOs, but by diving into the trenches with today's boldest, brightest up-and-coming leaders.

The devastating long-term effects of abuse build up, rumble, and quake like a volcano deep within a survivor's psyche. Beyond Abuse takes you on an experiential journey out of victimization and toward being empowered. The book combines ancient wisdom, modern energetics, and proven scientific research, bridging gaps to human potential. The conscious journey exponentially increases our odds of overcoming abuse's unresolved and often ignored effects. Reclaim your soul through the craftily woven blend of story, technique, humor, and song to uplift and discover lightness of heart.

Being deep in debt can be incredibly tense and stressful, and can lead to depression, anxiety, and even health issues. The constant, unending calls from creditors, the guilt, the lack of money - all of this can be overwhelming. It puts stress not just on you but on your family, friends, and job. However, there is hope. This book explains what you can do to pull yourself out of the hole of debt that you've dug.