Change Management Leadership

How did you and your work team respond to the 9/11 attack on the World Trade Center? Hopefully you will never have to experience that degree of tragedy again, but you do have to deal with crisis all the time. Giving hope in any whitewater environment can create enormous gains for you. We'll give you thoughts on how to deal with crisis more effectively and how to pass hope along to increase morale.

There are times when anger and pride create tremendous issues in communication and productivity. Our pride can keep us from asking for the help we need at the time we need it most. Anger can not only linger for years but can inflict stress on the people around you. We'll help you look at forgiveness in a whole new way, allowing you to move on with your life at work.

The more experienced you become, the more roles you need to juggle. This series explains how to balance more effectively and find time for the three major roles you will face every day throughout your career: manager, leader, and coach.

Skills that worked earlier in your career sometimes don't work as well today. There are amazingly predictable patterns in any career, any industry, on a professional level that we've observed over time. At Change Masters, we've come to call this pattern Decade Shifts, representing the changes in expectations people have of you as you progress over time. We'll walk you through some of the behavioral highlights of the 20s, 30s, 40s, and your 50s and 60s.

Negotiations happen constantly in big ways and small at work. We'll give you tips on how to successfully plan and execute negotiations, as well ways to avoid getting blindsided.

Dealing with resistance to change when you get a promotion can make or break your first 90 days. Many people are burned out on change, and they can be glassy-eyed at the prospect of anything you suggest. Hear how three respected leaders went through the school of hard knocks, and see what you can borrow from their journey to be more successful. They can help you better navigate the corporate river.

Selling your accomplishments to the right people in the right way isn't selling out, it's critically important in today's competitive work environment. Learn how to become an internal marketer for your ideas by using your voice to effectively deliver your message.

Many people are asked to coach others at work, but they're rarely given adequate training in how to do so. In order to coach someone with credibility and authenticity, there are three key concepts about yourself to consider. We are professional coaches with 20-plus years of experience with our thousands of clients. We'll share what the concepts are and how to implement them.

Doesn't it seem as though some people are just impossible to work with at times? If you've ever felt this way, you may be stuck in a cycle of mistrust. When trust breaks down, it's ugly. Rebuilding trust when it has broken down is aided by looking at the cycles of trust, but it also needs some other realizations and applications to make it really work. It's not quick or easy to rebuild broken bridges, but it can be done. We'll help you identify the ways to break out of this spin cycle and start to rebuild.

You can choose to be at your very best when giving a presentation to a large or small group. Professional speakers and actors know that a critical success factor is preparing your body for the presentation so you are relaxed and energetic to be at your very best. This segment will help you prepare for a presentation or a big meeting.

If you're going to move your audience to take action, you need to move out of your comfort zone at critical times. How you open your presentation and answer questions in a presentation gives your audience a sense of confidence in how well you know your subject matter as well as tells them your level of capability and presence. We'll give your tips on how to give your presentations more impact and power and insights into managing Q&A with grace.

Ever have a project derail due to botched communication? Ever had someone say something you said earlier, and then get credit for it? Irritating, isn't it? To get your ideas heard and remembered, listen to this segment. You'll be much more effective in getting credit for your ideas and keeping your projects on track.

Presentations have a disproportionate amount of impact on our careers. Great ones can glean more positive attention than you can imagine. However, so often we talk ourselves out of being our best as presenters. This piece talks about some great ways to get your mind and body on your side instead of working against you.

nderstanding the other person's point of view, to see the world from their perspective, can make your life much easier. It can also demonstrate your professional maturity. We offer you a quick checklist that can be done while sitting in the many meetings you attend each week. It can work wonders with your key relationships at work.

You have great instincts, but do you always listen to them? Why not? You or those you lead have more to offer than they're currently sharing. We've put together a terrific guide to help you trust your gut effectively. The payback is huge!

We've all seen people who are amazingly persuasive. We'd all like to be even more effective as persuaders ourselves. We've put together how some of the best persuaders we've seen at Change Masters manage this art. Their tips will help you achieve even better persuasive success.

You have to deal with difficult people all the time, including whiners and bullies. Whining is one of the most difficult behaviors to deal with. Get some perspectives on why whiners whine and what you can do to help yourself and them. In addition, you might be surprised to learn that some of the most brutal people are actually extremely sensitive inside. Get tips in this piece on how to help them take down their walls so your life can be a whole lot easier.

Discover the key to successful organizational change with "You!—Make Organizational Change Successful" by Tim Moon. Directing change in a workplace can feel scary, but this book breaks it down into simple, actionable steps for everyone, from entry-level employees to top management. Through real-world examples and practical strategies, Moon empowers listeners to understand their role in driving and sustaining change within their organizations.

It has never been harder to see what's happening around us, interpret information efficiently, and develop strategies that are executed in a successful way. This is partly down to the speed of change and also down to the mindset about change that is common amongst large and small companies. To them, change is seen as the enemy. This book proposes a role reversal and gives people a brand new methodology as a practical guide in how to use change as a fueling mechanism to generate outstanding business success.

Jim McNerney was one of Jack Welch's top protégés at General Electric and a finalist to replace the retiring Welch as CEO. McNerney lost that competition in 2001, but since then he has emerged as one of the most effective leaders of his generation.