Church Management

The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience - the Walt Disney Company. Co-author Bruce Loeffler spent 10 years at Disney World overseeing service excellence. He has partnered with Brian T. Church to show you how to bring that same level of care and value to your own organization.

Paul Sparks, Tim Soerens, and Dwight J. Friesen have seen—in cities, suburbs, and small towns all over North America—how powerful the gospel can be when it takes root in the context of a place, at the intersection of geography, demography, economy, and culture. This is not a new idea—the concept of a parish is as old as Paul's letters to the various communities of the ancient church. But in an age of dislocation and disengagement, the notion of a church that knows its place and gives itself to where it finds itself is like a breath of fresh air, like a sign of new life.

While we can't determine how God will act, we can be expectant and anticipate his work. And revivals are not just experienced-they can be led. James Choung and Ryan Pfeiffer have seen revival in their own ministries, with remarkable transformation in both individuals and communities. They unpack what revival looks like, how Christians can anticipate it, and how they can experience it in their own lives and in larger movements. They provide a model of revival leadership for Christians who want to facilitate and spread revival in their contexts.

While today’s business world is dominated by technology and data analysis, award-winning financial journalist and anthropology PhD Gillian Tett advocates thinking like an anthropologist to better understand consumer behavior, markets, and organizations to address some of society’s most urgent challenges.

Institutions remain essential to human flourishing. They are the means by which communities thrive, individual vocations are fulfilled, and society is changed for the good. As a result, we all need to learn how to work effectively within institutions. That is just what Gordon Smith provides. He unpacks the core of institutional intelligence - the wisdom of working effectively within an organization. At the same time, he explains how team leaders, directors, executives, board members, key stakeholders, and employees can avoid what is often their greatest source of stress on the job,

In most cases, when a church needs a lawyer, it hires a lawyer. When it needs a plumber, it hires a plumber. But when it comes to making business decisions, most churches convene well-meaning but often inexperienced volunteers to form a committee, then they take a month and vote on the color to paint a door in the nursery. Conducting business this way kills the vision and drains the passion out of right-brained, creative, relational pastors and ministry leaders.

Being a pastor is a complicated calling. Pastors are often pulled in multiple directions and must "become all things to all people" (1 Cor. 9:22). What does the New Testament say (or not say) about the pastoral calling? And what can we learn about it from the apostle Paul? According to popular New Testament scholar Scot McKnight, pastoring must begin first and foremost with spiritual formation, which plays a vital role in the life and ministry of the pastor. As leaders, pastors both create and nurture culture in a church.

This book, Faith and Valor – Leading with the Seven Army Values, is more than a book on military leadership—it is a universal call to live with conviction, courage, and character. Rooted in Army doctrine and grounded in biblical truth, each chapter has shown how the timeless values of Loyalty, Duty, Respect, Selfless Service, Honor, Integrity, and Personal Courage shape effective leaders and men and women of substance and faith.

What if I told you that you were only one step away from unlocking new levels of maturity and growth in your church? The myth of the silver bullet still exists because we desperately want it to. We all prefer quick fixes and bandage solutions to the long, hard, slow work that produces real change. What if the solution isn't a new model or a complicated strategy but a shift in perspective? What if you could keep your church's current vision, values, and model and simply make a few microshifts...leading to macrochanges?

Código de honor es un libro que explora la importancia de construir una cultura de honor en el liderazgo. El libro reconoce principios como el respeto, aprecio y coraje como parte fundamental para el liderazgo en cualquier contexto, incluyendo el entorno de la iglesia. Brinda ideas y puntos de vista que pueden ayudar a los ministros a construir una cultura de honor en sus congregaciones, promoviendo relaciones saludables, confianza y liderazgo efectivo en el contexto de la fe.

Ministry isn’t supposed to drain your soul. But far too many pastors, missionaries, and ministry leaders find themselves exhausted, overwhelmed, and on the edge of burnout—wondering if excellence in ministry is even possible without sacrificing their health, family, or joy. This practical, biblically grounded guide is for leaders who are passionate about serving God with excellence—but are ready to do so in a healthier, more sustainable way.

Brace yourself for the most controversial and eye-opening exposé of 2025 that's shaking the foundations of religious communities worldwide. In "Millionaire's Darkest Secret: Why 99% of Christians Remain Poor," former prosperity gospel skeptic turned financial strategist Alvaro Roberson rips away the veil of religious conditioning that has kept millions of faithful believers trapped in cycles of poverty. This isn't your grandmother's guide to tithing.

In The End of Power, award-winning columnist and former Foreign Policy editor Moisés Naím illuminates the struggle between once-dominant megaplayers and the new micropowers challenging them in every field of human endeavor. Drawing on provocative, original research and a lifetime of experience in global affairs, Naím explains how the end of power is reconfiguring our world.

The key to growth as a church, youth ministry, or a business is getting first-time guests to come back. It's about hospitality. The Come Back Effect reveals to church, ministry, and even business leaders the secret to helping a first-time guest return again and again. Through an engaging, story-driven approach, they explain how service and hospitality are two different things, describe how Jesus practiced hospitality, and invite leaders to develop and implement changes that lead to repeat visits and, eventually, to sustained growth.

Pastor and author Bruce Miller provides practical biblical advice and theological background for difficult ministry decisions regarding complicated and often divisive issues about sexuality.

Call and Response has descriptive copy which is not yet available from the Publisher.

The key to effective church leadership is the ability to be a nonanxious presence. This is not a technique; it is a way of being. It is deceptively simple, but tremendously difficult. Yet, if you are willing to take the journey, you can lead change in even the most challenging contexts.

Bruce Miller debunks the idea of balance - basically trying to have it all, all the time. Most churches and their pastors try to do everything at once and feel guilty if any one aspect (worship, ministries, outreach, etc.) is neglected. He replaces the exhausting concept of balance with the idea of rhythm: churches, like people, need to give attention to different programs and ministries at different times, basically by attending to their seasons and cycles.

Every leader wants to finish well, but sometimes the challenges and discouragements in life become too much to handle. Overwhelmed, we settle for less than God's best. Whether you are just beginning your ministry journey or you are a seasoned veteran who is feeling tired, ineffective, or ready to quit...maybe it's time for a Leadership Awakening! Your life can be marked by God's goodness all the way to the finish line. Don't allow yourself to become a casualty on the battlefield of Christian leadership.

Just Lead! provides practical leadership help for women to develop skills to lead themselves and others with the character, confidence, and authenticity of a godly woman. The book shows what holds women back and then focuses on the skills women need to lead others effectively. Using this hands-on, practical resource will inspire women leaders in the church to use its ideas to gain strength and lead well.