Computer Business

AI-Powered Customer Experience, The Future of Call Center Excellence. Future belongs to organizations that understand how to measure what matters: customer lifetime value, emotional satisfaction, effort reduction, and the seamless orchestration of human and artificial intelligence working together. Thirty years ago, when I first stepped into a call center, success was measured by how many calls an agent could handle per hour. The faster you moved customers along, the better your numbers looked.

In 2004 Kentaro Toyama, an award-winning computer scientist, moved to India to start a new research group for Microsoft. Its mission: to explore novel technological solutions to the world's persistent social problems. But after a decade of designing technologies for humanitarian causes, Toyama concluded that no technology, however dazzling, could cause social change on its own.

AI Side Hustles 2025 by VentureNest Books is a practical guide for individuals looking to harness the power of artificial intelligence to create profitable side businesses. As technology advances swiftly toward 2025, the book encourages listeners to move beyond the constraints of traditional employment and explore new financial opportunities using AI.

What if your next customer didn't have a pulse, preferences, or patience for poor performance? In Machine Customers: The Evolution Has Begun, CX Evolutionist Katja Forbes reveals how intelligent agents, autonomous procurement systems, and logic-driven buying platforms are silently revolutionising commerce. This trillion-dollar transformation is happening now, not in some distant future.

In The CISO Evolution: Business Knowledge for Cybersecurity Executives, information security experts Matthew K. Sharp and Kyriakos "Rock" Lambros deliver an insightful and practical resource to help cybersecurity professionals develop the skills they need to effectively communicate with senior management and boards. They assert business aligned cybersecurity is crucial and demonstrate how business acumen is being put into action to deliver meaningful business outcomes.

A team of dedicated tech executives delivers a business-focused approach based on a deep and engaging exploration of the models and data used in causal AI. The book’s discussions include both accessible and understandable technical detail and business context and concepts that frame causal AI in familiar business settings.

In Digital Vertigo, Andrew Keen illuminates today's social media revolution as the most wrenching cultural transformation since the Industrial Revolution. Fusing a fast-paced historical narrative with front-line stories from today's online networking revolution, and critiques of "social" companies like Facebook, Twitter, and LinkedIn, Keen argues that this social media transformation is weakening, disorienting, and dividing us rather than establishing the dawn of a new egalitarian and communal age.

AI Blueprint for Beginners is a no-jargon, step-by-step guide for freelancers, solopreneurs, and creatives who want AI to work for them, not against them. No tech overwhelm. No endless trends to chase. Just practical tools to save time, reduce burnout, and get back to what matters most.

The Social Media Management Handbook provides a complete toolbox for defining and practicing a coherent social media strategy. It is a comprehensive resource for bringing together such disparate areas as IT, customer service, sales, communications, and more to meet social media goals. Wollan and Smith and their Accenture team explain policies, procedures, roles and responsibilities, metrics, strategies, incentives, and legal issues that may arise.

In Liar's Poker barbarians seized control of the bond markets. In The New New Thing some guys from Silicon Valley redefined the American economy. Now, with his knowing eye and wicked pen, Michael Lewis reveals how the Internet boom has encouraged great change in the way we live, work, and think...

A simple, enduring framework for understanding the complex world of AI and machine learning. “Before you can get machines to do what you want, you’d better learn to speak their language. John Maeda engineers rapprochement between humans and our computational creations in this engaging...

The truth is, a silent revolution is happening — not in boardrooms or Silicon Valley towers, but in coffee shops, living rooms, and anywhere a laptop meets a little ambition. The Underground Guide to ChatGPT Profits is your front-row ticket to that revolution. Inside, you’ll get 100+ proven money-making methods that use ChatGPT to automate, scale, and dominate online markets most people don’t even know exist.

Do you know that there's a lot more to Excel, but have no idea what to learn? This audiobook could be the answer you're looking for. You'll learn: Introduction to Advanced Excel, Optimization using the Solver Function, Sensitivity Analysis, and much more.

What if your affiliate business could run 24/7 finding products, creating content, driving traffic, and making sales without burning you out? Welcome to AI-Powered Affiliate Marketing 2026, a step-by-step guide for building a scalable, automated, and future-proof affiliate business using artificial intelligence. If traditional affiliate tactics feel slow, oversaturated, or confusing, this book shows how today’s top marketers use AI to work smarter, not harder. Affiliate marketing has changed. Algorithms decide visibility. Automation drives conversions. Personalization builds trust.

While modern medicine produces miracles, it also delivers care that is too often unsafe, unreliable, unsatisfying, and impossibly expensive. For the past few decades, technology has been touted as the cure for all of healthcare's ills. But medicine stubbornly resisted computerization - until now. Over the past five years, thanks largely to billions of dollars in federal incentives, health care has finally gone digital.

In a world where AI is revolutionizing every industry, there's a thin line between those who thrive and those who fall behind. This exclusive three-audiobook bundle is your access key to the AI winners' club. This isn't just about “using ChatGPT and AI”—millions of people do that. It's about mastering it completely, turning it into a money-making machine that works 24 hours a day, 7 days a week, even while you sleep.

Are you ready to unlock the income potential of artificial intelligence even if you’re starting from scratch? Whether you're a complete beginner or a curious creator, AI Cash Code is your ultimate roadmap to building a profitable AI-powered business. This guide breaks down complex tech into simple, actionable steps that anyone can follow no coding required.

Explore the science behind one of television’s greatest series. Star Trek shaped and defined the science-fiction genre for generations of television viewers and writers, and now readers can learn more about the science presented on the show. What’s it like traveling at warp speed? What are...

ACTIVATE AN ALTERED LEVEL OF CONSCIOUSNESSOpen your psychic senses and expand your perception abilities at the mudra level of consciousness with this two-part system of hypnotic and sleep suggestions. This adaptation of the ancient meditation technique of touching index finger and thumb together...

A Harvard Business School professor and a16z crypto research partner and a career marketer and Web3 entrepreneur demystify the coming digital revolution, showing how NFTs will transform our online and offline interactions. NFTs aren’t just pictures on the internet, or a fad that has come and...