Computer Science Leadership

Unlock the future of customer service with AI. Building a Smart Customer Service System with AI: From Chatbots to Personalized Support is a comprehensive guide that shows businesses how to leverage artificial intelligence to transform their customer support operations.

An official ITIL® Licensed product, ITIL® Foundation Essentials is a distillation of critical information - no waffle or padding; just exactly what you need to understand how to pass the ITIL Foundation exam. Created for self-study candidates, ITIL community training delegates, itSMF/BCS members, and V2 Foundation Certificate holders who have yet to take an upgraded exam, this pocket guide is fully aligned with the ITIL 2011 core volumes.

Bots & Bosses: The Hilariously Chaotic Symphony of Management in the Age of AI is a comprehensive yet accessible guide that helps managers understand how AI can enhance their work rather than threaten it. This book helps to illuminate how AI can automate routine tasks, help with data-driven decision-making, and even strengthen the personalization of employee management without erasing the human touch that is so integral to effective leadership.

The Sprint reflects an experience from life on a scrum team. Walking through the mandatory and optional scrum ceremonies as documented in The Scrum Guide. Experiences of scrum team life will differ across the world. For people who have never been on a scrum team, you will get a clear insight into a singular experience and the everyday runnings. And for those scrum team regulars, you will relate to and perhaps chuckle at what you are about to listen to.

Each term is arranged alphabetically, making it easy to find, with a formal definition, then a simple jargon-free explanation, and then a real-life example. If you think that Artificial intelligence (AI) is only for IT experts, not leaders or executives, or that understanding AI terms requires a technical background or prior IT knowledge, then this is the book for you.