Computer Science Leadership

Deploy AI commands to transform risk management, strengthen security, and ensure compliance in complex regulatory environments.

AI Leader isn’t just about AI, it’s about using AI to reclaim your time and lead with clarity, confidence, and creativity. This book provides a strategic framework to help you make better decisions faster, freeing you to focus on what matters most. It shows you how to seamlessly integrate AI into your workflow, aligning it with your strengths.

Artificial Intelligence (AI) is rapidly transforming how projects are managed across industries. Project managers and team leaders are discovering that AI-powered tools can shoulder much of the “grunt work” – from drafting project plans to summarizing status updates – allowing human teams to focus on strategic decision-making and creative problem-solving. In my years of leading teams both in the military and corporate world, I’ve learned the value of leveraging the right tools to multiply a team’s effectiveness.

Unlock the future of customer service with AI. Building a Smart Customer Service System with AI: From Chatbots to Personalized Support is a comprehensive guide that shows businesses how to leverage artificial intelligence to transform their customer support operations.

Heartificial Empathy, shortlisted for the Business Book Awards 2019, explores the power of empathy, one of the most untapped levers of productivity in business. In the new tech-infused era, where companies continue to scramble with digital transformation, trying to be more customercentric and spurring innovation and growth, empathy is a killer app. Yet, it can't be taught. Empathy can only be learned.

An official ITIL® Licensed product, ITIL® Foundation Essentials is a distillation of critical information - no waffle or padding; just exactly what you need to understand how to pass the ITIL Foundation exam. Created for self-study candidates, ITIL community training delegates, itSMF/BCS members, and V2 Foundation Certificate holders who have yet to take an upgraded exam, this pocket guide is fully aligned with the ITIL 2011 core volumes.

The Sprint reflects an experience from life on a scrum team. Walking through the mandatory and optional scrum ceremonies as documented in The Scrum Guide. Experiences of scrum team life will differ across the world. For people who have never been on a scrum team, you will get a clear insight into a singular experience and the everyday runnings. And for those scrum team regulars, you will relate to and perhaps chuckle at what you are about to listen to.

Each term is arranged alphabetically, making it easy to find, with a formal definition, then a simple jargon-free explanation, and then a real-life example. If you think that Artificial intelligence (AI) is only for IT experts, not leaders or executives, or that understanding AI terms requires a technical background or prior IT knowledge, then this is the book for you.