Computer Science Leadership

Unlock the future of customer service with AI. Building a Smart Customer Service System with AI: From Chatbots to Personalized Support is a comprehensive guide that shows businesses how to leverage artificial intelligence to transform their customer support operations.

Leap Beyond AI is a must-listen for leaders navigating the intersection of technology and humanity in the AI era. Micheline Nader masterfully blends visionary insights with practical strategies, offering a framework that empowers leaders to embrace disruption, align wellness, and leverage AI ethically—while preserving the essential qualities that make us human.

In modern history, the story of capitalism has been a story of firms and financiers. That's all going to change thanks to the Big Data revolution. As Viktor Mayer-Schönberger, best-selling author of Big Data, and Thomas Ramge, who writes for The Economist, show, data is replacing money as the driver of market behavior. Big finance and big companies will be replaced by small groups and individual actors who make markets instead of making things: think Uber instead of Ford, or Airbnb instead of Hyatt. Will this be an age of prosperity or of calamity?

Just like the meteor that likely precipitated the end of the dinosaurs, social media is having a monumental impact on the world's economy; a change so dramatic that it has created a new business era. Welcome... to the Social Age. What does the Social Age mean for your business? Containing stories, analysis of real-world scenarios, and indispensable guidance, A World Gone Social gives you the tools and information you need to survive - and thrive - in a business climate in which customers hold all the cards...

John Seely Brown and Paul Duguid show us how to look beyond mere information to the social context that creates and gives meaning to it. Arguing elegantly for the important role that human sociability plays, even - perhaps especially - in the digital world, The Social Life of Information gives us an optimistic look beyond the simplicities of information and individuals.

Silicon Valley is imperializing the planet. With nearly bottomless supplies of cash and ambition, a small group of companies have been gradually seizing symbolic and practical civic leadership in America and worldwide. But Silicon Valley does not answer to the electorate; nor have they been voted into office. And the perils of their influence are only now making themselves known.

By utilising the latest thinking in health and behavioural economics, social psychology, neuroscience, management and social network analysis, Fully Connected will provide a blueprint for how to use social health to foster well-being and productivity. At every level, each person, department and organisation is struggling to find a way to navigate this challenging era; Fully Connected will be a blueprint for anyone looking to reclaim time, space and identity in our world.

How did a small southwest town transform itself into a hotbed of research science, advanced technology, and money? Tracking key figures in Santa Fe's emerging industries, Ed Regis explains how entrepreneurial scientists are using complexity theory and powerful, experimental computer programs to create practical - and profitable - applications. Their efforts to convert vast, diverse data, whether chemical or biological or computational, into useful information is leading to new drugs and medical therapies, ultimately revolutionizing our understanding of effective business strategies.

Every company today relies on data, yet many leadership teams struggle to fully leverage data as an asset while avoiding ethics scandals that erode consumer trust. This indispensable guide provides executives and board members an actionable playbook to transform their organization into an ethical data leader poised for innovation and growth.

In this groundbreaking book, the author draws on decades of military experience and cutting-edge technology to explore the world of leadership through the lens of both human and artificial intelligence. The book offers a thought-provoking comparison of the leadership styles, philosophies, and strategies of these two vastly different entities.

On the eve of the Sino-American great power competition General Mattis challenged America to move forward at the speed of relevance. To compete effectively America needed to excel in its AI capacity. The call fell on deaf ears—and years later the nation found itself sliding towards a state of irrelevance on the global stage. A series of blunders contributed to what President Biden calls American AI's "failing and falling behind." This is the story of American AI's fall from grace.

As artificial intelligence transforms industries worldwide, leaders face unprecedented challenges and opportunities. "Leading the Future: Mastering Leadership in the AI Revolution" is your essential guide to navigating this dynamic landscape.

Unlock the secrets of tomorrow with The Precision Prognosticator: Navigating the Path to Accurate Future Prediction. This incredible audiobook will transform your understanding of the future, sharpen your mind, and empower you to make life-changing decisions. Dive into a journey of innovation, insight, and inspiration that will elevate your life to new heights! The Precision Prognosticator is an extraordinary exploration of forecasting’s art & science.

Heartificial Empathy, shortlisted for the Business Book Awards 2019, explores the power of empathy, one of the most untapped levers of productivity in business. In the new tech-infused era, where companies continue to scramble with digital transformation, trying to be more customercentric and spurring innovation and growth, empathy is a killer app. Yet, it can't be taught. Empathy can only be learned.

An official ITIL® Licensed product, ITIL® Foundation Essentials is a distillation of critical information - no waffle or padding; just exactly what you need to understand how to pass the ITIL Foundation exam. Created for self-study candidates, ITIL community training delegates, itSMF/BCS members, and V2 Foundation Certificate holders who have yet to take an upgraded exam, this pocket guide is fully aligned with the ITIL 2011 core volumes.

Bots & Bosses: The Hilariously Chaotic Symphony of Management in the Age of AI is a comprehensive yet accessible guide that helps managers understand how AI can enhance their work rather than threaten it. This book helps to illuminate how AI can automate routine tasks, help with data-driven decision-making, and even strengthen the personalization of employee management without erasing the human touch that is so integral to effective leadership.

This book is a good guide and provides basics on AI and cybersecurity to beginners and dummies. Also, it is helpful to answer the questions of businesses, like how to implement AI and Cybersecurity in a company? How and when to link an AI? What are the available cyber securities that could be comfortable to understand and access within the scope of a business and a person? And other similar questions.

This eBook will demystify predictive analytics and illustrate how AI-powered predictions can drive smarter business decisions. We’ll start with the fundamentals of predictive analytics and how it differs from traditional analysis. Then we’ll explore the pivotal role of AI and machine learning in enhancing predictive capabilities. Next, real-world use cases across industries—from retail and healthcare to manufacturing and finance—will showcase the tangible benefits of these techniques.

The Sprint reflects an experience from life on a scrum team. Walking through the mandatory and optional scrum ceremonies as documented in The Scrum Guide. Experiences of scrum team life will differ across the world. For people who have never been on a scrum team, you will get a clear insight into a singular experience and the everyday runnings. And for those scrum team regulars, you will relate to and perhaps chuckle at what you are about to listen to.

The general data protection regulation or GDPR is a 57,500+ worded legislation that applies to every business or organization that handles personal information of those citizens living in EU and the UK, regardless of the size of the organization. For many small businesses, complying with GDPR is a daunting task, but it doesn’t need to be.