Computer Science Technology

AI-Powered Customer Experience, The Future of Call Center Excellence. Future belongs to organizations that understand how to measure what matters: customer lifetime value, emotional satisfaction, effort reduction, and the seamless orchestration of human and artificial intelligence working together. Thirty years ago, when I first stepped into a call center, success was measured by how many calls an agent could handle per hour. The faster you moved customers along, the better your numbers looked.

Now, in the first book ever written about this ultrasecretive department, the former director of OTS teams up with an internationally renowned intelligence historian to give listeners an unprecedented look at the devices and operations deemed "inappropriate for public disclosure" by the CIA just two years ago.

AI expert Yorick Wilks takes a journey through the history of artificial intelligence up to the present day, examining its origins, controversies, and achievements, as well as looking into just how it works. He also considers the future, assessing whether these technologies could menace our way of life and how we are all likely to benefit from AI applications in the years to come.

From the author of The ChatGPT Millionaire, the highest-selling book on making money with AI, Discover how to quickly boost your income, automate your daily tasks, and win back your time.

This book is designed to reveal secret techniques and equip you with real-world, immediate applications for various coding and development challenges. Each scenario unveils a unique situation, offers a specific prompt, and explores the robust and insightful response from ChatGPT. But the book hides more—it delves deep into instructive commentary, unveiling hidden insights on each scenario, providing a deeper understanding and larger context.

Like a thief in the night, artificial intelligence has inserted itself into our lives. It makes important decisions for us every day. Often, we barely notice. As Joe Allen writes in this groundbreaking book, “Transhumanism is the great merger of humankind with the Machine. At this stage in history, it consists of billions using smartphones. Going forward, we’ll be hardwiring our brains to artificial intelligence systems.” With an academic background in both science and theology, Allen confronts the paradox of what he calls “good people constructing a digital abomination.”

Most people are stuck in straight-line thinking. They see problems in isolation, chase quick fixes, and treat outcomes as immediate and unconnected. But the real world doesn’t work that way—it runs on systems. Interconnected causes, delayed effects, feedback loops, hidden incentives, and ripple consequences drive everything around us. This audiobook rewires your brain for systems thinking—one powerful shift at a time. You’ll get 100 clear, actionable strategies.

Learn the secrets of Blackhat Python programming today! Python is on the rise in the world of coding and many popular technological devices from the Raspberry Pi to the Linux operating system use Python as a crux for not just education, but implementation. Python can help you code your own software, develop your own games, and even format your own home surveillance system! It is, hands down, one of the most useful coding languages around, and the way it is formatted cuts out a great deal of the fluff that other coding languages have a tendency to be bogged down with.

Renowned AI strategist and pioneer Mark Minevich delivers an exciting and practical discussion of how to implement groundbreaking artificial intelligence technologies at every level of your organization. You'll learn to create sustainable, effective competitive advantage by introducing previously unheard-of levels of adaptability, resilience, and innovation into your company.

Unlock the Power of Generative AI: Master Creativity, Deep Learning, and Advanced AI in One Essential Collection! Are you ready to revolutionize your creativity, career, and understanding of artificial intelligence? Whether you're an absolute beginner or looking to sharpen your AI expertise, this book collection takes you on a transformative journey through the world of Generative AI, Deep Learning, and Neural Networks. Discover How AI Can Save You Time, Enhance Creativity, and Propel Your Career Forward!

Digital Apollo examines the design and execution of each of the six Apollo moon landings, drawing on transcripts and data telemetry from the flights, astronaut interviews, and NASA's extensive archives. Mindell's exploration of how human pilots and automated systems worked together to achieve the ultimate in flight - a lunar landing - traces and reframes the debate over the future of humans and automation in space.

AI is becoming ubiquitous. Whatever its arrival portends for our future, whether riches or ruin, it cannot be avoided. The Artifice of Intelligence explores two questions at the heart of a theological response to AI. Is it possible for human beings to have authentic relationships with an AI? How does the increasing presence of AI change the way humans relate to one another? In pursuing answers to these questions, Herzfeld explores what it means to be created in the image of God and to create AI in our own image.

Amazon Web Services (AWS) is a cloud computing platform. It is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com.

Zeke was spawned as a baby zombie, and everyone made fun of him. He had no idea why he was so little when all of the other zombies he met were so big. It did not seem fair to him. But after meeting his zombie mentor, Zeb, he learns that he has special powers that will help him survive in the crazy, amazing world of Minecraft.

Paul Scharre, a Pentagon defense expert and former U.S. Army Ranger, explores what it would mean to give machines authority over the ultimate decision of life or death. Scharre's far-ranging investigation examines the emergence of autonomous weapons, the movement to ban them, and the legal and ethical issues surrounding their use. Through interviews with defense experts, ethicists, psychologists, and activists, Scharre surveys what challenges might face "centaur warfighters" on future battlefields.

'As AI continues to evolve, one of the most talked-about and impactful advancements across industries is Agentic AI. But what exactly is Agentic AI, and why does it matter so much to businesses and individuals right now?' Agentic AI goes beyond simply automating tasks. It can plan, make decisions, take action, and adapt to new information. AI agents are capable of collaborating with other agents, systems, and people—reshaping how work gets done and how value is created. The rise of these digital workers will have a profound effect on industries, roles, and organizations of all sizes.

Artificial Intelligence is no longer confined to data science and automation—it’s now a powerful ally in the creative process. AI in Creative Workflows explores how cutting-edge AI tools are reshaping the way artists, designers, writers, and content creators conceptualize, produce, and refine their work.

This book explores the theory and practice of design justice, demonstrates how universalist design principles and practices erase certain groups of people - specifically, those who are intersectionally disadvantaged or multiply burdened under the matrix of domination (white supremacist heteropatriarchy, ableism, capitalism, and settler colonialism) - and invites listeners to "build a better world, a world where many worlds fit; linked worlds of collective liberation and ecological sustainability".

An incisive observer, writer, and participant in today's social movements, Zeynep Tufekci explains in this accessible and compelling book the nuanced trajectories of modern protests - how they form, how they operate differently from past protests, and why they have difficulty persisting in their long-term quests for change.

AI Side Hustles 2025 by VentureNest Books is a practical guide for individuals looking to harness the power of artificial intelligence to create profitable side businesses. As technology advances swiftly toward 2025, the book encourages listeners to move beyond the constraints of traditional employment and explore new financial opportunities using AI.