Computer Services

Since its debut E-commerce has been centered on the transaction, which represents less than one percent of the time we spend online. Now, we are entering the era of Pre-Commerce where customers make their own decision to buy or support a brand before the transaction. Pre-Commerce explains how the exploding use of social media channels has fundamentally changed the way customers go about making their purchasing decisions, how they educate themselves and why they choose to support certain brands above others.

In Empowered, Forrester’s Josh Bernoff - coauthor of the pioneering book Groundswell - and Ted Schadler explain how to transform your company by unleashing the force of HEROes: highly empowered and resourceful operatives. Your company needs them because, in the age of twitter, iPhones, Facebook, YouTube, your customers now step up to the counter armed with more data and access than ever before - often overmatching your team.

A social media expert with global experience with many of the world's biggest brands - including Nike, Toyota, and Motorola - Simon Mainwaring offers a visionary new practice in which brands leverage social media to earn consumer goodwill, loyalty, and profit, while creating a third pillar of sustainable social change through conscious contributions from customer purchases. These innovative private sector partnerships answer perhaps the most pressing issue facing business and thought leaders today: how to practice capitalism in a way that satisfies all needs.

Avez-vous remarqué que l’intelligence artificielle est le sujet de l’heure? Pourtant, depuis plus d’une décennie, cette réalité a changé radicalement nos vies, bien dissimulée dans notre nouvelle réalité virtuellement numérique. Après avoir partagé sa vision de la « Présence » avec un 1er livre dans le contexte des affaires et du marketing afin d'améliorer les relations clients et employés dans la réalité numérique, ce 2e livre exprime la même volonté de préserver la qualité relationnelle entre nous.

Just like the meteor that likely precipitated the end of the dinosaurs, social media is having a monumental impact on the world's economy; a change so dramatic that it has created a new business era. Welcome... to the Social Age. What does the Social Age mean for your business? Containing stories, analysis of real-world scenarios, and indispensable guidance, A World Gone Social gives you the tools and information you need to survive - and thrive - in a business climate in which customers hold all the cards...

Your reputation defines how people see you and what they will do for you. It determines whether your bank will lend you money to buy a house or car; whether your landlord will accept you as a tenant; which employers will hire you and how much they will pay you. It can even affect your marriage prospects.

It’s a new era of business and consumerism - and you play a role in defining it.

Today’s biggest trends - the mobile web, social media, real time - have produced a new consumer landscape. The End of Business As Usual explores this complex information revolution, how it has changed the future of business, media, and culture, and what you can do about it. This is the end of business as usual and the beginning of a new era of relevance.

This gripping harem story brings tension and suspense to the ever-changing relationship between a man and his lesbian neighbors. From the first time they met, a spark of attraction turns into a burning flame that can not be denied, no matter how hard they try. This story of desire, tension, and jealousy pulls at them as they try to hide their emotions from those around them. This forbidden desire would shatter their worlds if they gave in. Follow the twists and turns of this relationship as the delicious tension builds in this spicy, forbidden romance.

Organisations that excel at service buzz. Their people are switched on, and they "make it happen" for customers. It is down to all the little things they get right. They focus on what counts, and in the world of commerce, as well as in public service, there is only one person that counts, and that is the customer.

The vast US network of natural gas, crude oil, and refined product pipelines is integral to US energy supply and also has vital links to other critical infrastructure such as power plants and airports. This network is vulnerable to cyberattacks. Pipeline companies employ technologies which enable them to achieve business and operational efficiencies, but these technologies are susceptible to cybersecurity risks - and these risks have been growing. The May 2021 ransomware attack against the Colonial Pipeline, which disrupted gasoline supplies throughout the East Coast.

The Tech Nerds’ Guide to Career Success: Seven proven lessons to unlock your growth in an IT service, shares a business parable that is searing, humorous, and filled with wise guidance. The hero Marty is like you: a very capable tech nerd, with a high work ethic and strong desire to contribute. But his career is stalled and he’s frustrated. By chance, Marty meets an industry veteran who agrees to guide him. The seven lessons allow Marty to remove career limiting mistakes—and turn them into advantages.

Why GAO did this study. The internet is a global system of interconnected networks used by billions of people across the world to perform personal, educational, commercial, and governmental tasks. The US Government over time has relinquished its oversight role of the internet. A global, multistakeholder community made up of many organizations shapes internet policy, operations, and security. But the ongoing and increasing reliance on the internet underscores the need to understand the risks to its underlying architecture.

Electricity is essentially the lifeblood of the modern, technological society that we enjoy, for without it, the devices and machinery that enable our economy would not be able to function. The US grid is aging, and one of the tools for modernizing the system is the incorporation of computerized systems that allow for the rapid monitoring and control of the equipment used in the grid. Connecting these systems to the internet has increased the ability to remotely control aspects of the grid, but this has come with increasing concern for the grid’s cybersecurity.

In the modern age, branding is not such a difficult task as it used to be in the pre-social media times. Today, social media has helped us in so many different ways that could not be imagined before. Content creation is a very huge part of success that plays a vital role on social media. Without the right words targeted toward the right audience, it is completely impossible to have a successful brand.

Discover the transformative power of artificial intelligence in the world of advertising with ‘The AI Edge in Advertising’. This comprehensive guide features 20 actionable prompts designed to help professionals accelerate and personalize customer service, optimizing their workflow and deepening client connections. With over 15 years in the advertising industry, author Stephanie Fischer shares valuable insights and practical strategies to revolutionize the way you engage with clients.

Integrating and managing the services of multiple third-party IT service providers is becoming increasingly popular, but there is no formal best-practice guidance for service integration and management (SIAM). This book provides clear guidance on the SIAM process, answering questions on what service integration is, when SIAM is applicable, and what approach should be taken when sourcing ITSM services in a multi-sourced environment.

Since the public release of Open AI’s ChatGPT, Google’s Bard, and other similar systems, some Members of Congress have expressed interest in the risks associated with “generative artificial intelligence (AI).” Although exact definitions vary, generative AI is a type of AI that can generate new content—such as text, images, and videos—through learning patterns from pre-existing data.