Conflict Communication

Betrayal trauma hurts, whether it has been inflicted on you by a parent, a friend, or a romantic partner. This, however, doesn’t mean you’ll never get over it or that you’ll never discover real love.

Peter Drucker, "the father of modern management", records his insights here on the management of non-profit human-service institutions. Speaking from knowledge gained over the last 35 years through working with such clients as the American Red Cross and the Girl Scouts, Drucker illustrates how...

s much about "speaking in public" as it is about "public speaking, " Talking with Confidence for the Painfully Shy can help even the most shy person speak up and speak out in any business or social situation...

In this "brilliant" (Arthur Brooks) and "both timely and timeless" (Adam Grant) book, pioneering Harvard Kennedy School professor and behavioral scientist Julia Minson reveals the counterintuitive secret to a life of less drama and more impact. We are in a disagreement crisis. The average person...

What if you could transform your arguments from a source of stress into a catalyst for growth and understanding? We all encounter disagreements, but many of us struggle to navigate them constructively. We might get stuck in cycles of anger and resentment, or worse, avoid conflicts altogether, sacrificing our relationships and opportunities for growth. But what if you could master the art of arguing in a way that leaves everyone feeling heard, understood, and respected? This book offers a powerful framework for resolving conflicts based on reason and empathy.

Read by the author. Discover the Aha! moments that can shift everything in your marriage. Almost instantly. Yes, that may sound too easy, but thousands of couples have said it proved easier than they ever imagined. In Lightbulb Moments in Marriage, Dr. Emerson Eggerichs shares twelve biblically...

“A witty, useful guide” (People) to apologies, why they matter, and the healing power of saying you’re sorry, from the dynamic duo behind the acclaimed SorryWatch site. It’s a truth universally acknowledged that terrible apologies are the worst. We’ve all been on the receiving end, and...

The first half of the book will teach you what you need to say to get what you want. You will also learn how to respond to your spouse when he or she is frustrated, disappointed, or hurt. The last chapter will teach you how to combine all the skills in the book to resolve issue in your relationship for good. And every step of the way will bring you and your spouse closer together. You Can Turn Conflict into Closeness, and I'm going to show you how.

Menace, mensonge, débordement émotionnel, manipulation, mauvaise foi, rapport de force défavorable, profils difficiles, contrainte... Dans un contexte de crise et de pressions multiples, les négociations, quelles qu'elles soient, se sont considérablement complexifiées. Cet ouvrage procure les techniques éprouvées pour préparer, conduire et clôturer efficacement les négociations difficiles et détaille les ressorts psychologiques essentiels à la résolution de conflit. L'auteur y livre ses secrets, outils et anecdotes, issus de son expérience de négociateur mondialement reconnu.

SOUNDVIEW BUSINESS BOOK OF THE YEAR Control freaks. Narcissists. Slackers. Cynics. Difficult people are the worst part of a manager's job. This book turns this seemingly difficult chore into a straight-forward process that gently, yet effectively, improves behaviors. It all begins with...

In Ten Lessons to Transform Your Marriage, marital psychologists John and Julie Gottman provide vital tools—scientifically based and empirically verified—that you can use to regain affection and romance lost through years of ineffective communication. In 1994, Dr. John Gottman and his...

Book package features a black simulated-leather cover with gold foil stamping and black ribbon bookmark. The fact that KISS is one of the most successful rock bands in the world is no accident. From the beginning Gene Simmons and Paul Stanley had a clear-cut vision of what they wanted to do and...

We all have people in our lives who frustrate, annoy, or hurt us: workplace bullies, those who always claim to be right, or those with anxious or obsessive personalities. And most of us hurt others occasionally, too. Now, authors Dr. Helen McGrath, a clinical psychologist and professor, and Hazel Edwards, a professional writer, offer this extremely practical guide to dealing with the difficult personalities we encounter every day - in others, and in ourselves.

Permission to Offend has descriptive copy which is not yet available from the Publisher...

By approaching disagreements in a more loving way and seeing the grace and good in those who hold differing viewpoints, you'll gain a deeper understanding of others, yourself, and God—from the bestselling author of Finding God's Life for My Will. “Written with just the right amount of...

Abridged CDs * 2 CDs, 2 hours A wide-ranging, exhortatory look at the pleasures of great conversation, including strategies for how to bring it about, from the witty pen of an Englishwoman wise in its ways...

**WINNER OF THE RABBI SACKS BOOK PRIZE 2025** Fiercely divisive times call for radically different arguments. In our age of seemingly irreconcilable differences, argument is increasingly seen as a plague to be avoided or a contest to be won. Daniel Taub, an experienced peace negotiator and...

How to Read a Person Like a Book teaches listeners how to understand the strangers, friends, work colleagues around them by reading their body language...

From the straight-shooting breakout star of Bravo’s Tabatha Takes Over and author of It’s Not Really About the Hair, Tabatha Coffey shares the secrets of her success in Own It! On television, Coffey is known for using tough love to overhaul failing businesses and help owners take charge of...

We all need help navigating the politics of ministry. In The Politics of Ministry, Bob Burns, Tasha Chapman, and Donald Guthrie combine their long ministry experience with sociological research on the topic. Filled with real-life stories taken from a variety of ministry settings, this book sets out wise principles and practices that help us see more clearly the political dynamics at play in our churches and parachurch ministries.