Difficult Family

Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create. Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.

When Janie first realized she was the missing child on the milk carton, her whole world fell apart. At first, she wondered if the parents she loved so much had actually kidnapped her, but it turns out that they were only trying to protect her. Now that the mystery of Janie's kidnapping has been unraveled, she is caught on the horns of a huge dilemma.

We all have people in our lives who frustrate, annoy, or hurt us: workplace bullies, those who always claim to be right, or those with anxious or obsessive personalities. And most of us hurt others occasionally, too. Now, authors Dr. Helen McGrath, a clinical psychologist and professor, and Hazel Edwards, a professional writer, offer this extremely practical guide to dealing with the difficult personalities we encounter every day - in others, and in ourselves.

Lauren DeStefano’s Wither was called a “thought-provoking debut, reminiscent of The Handmaid’s Tale” by Kirkus Reviews. Its chilling follow-up, Fever, continues 16-year-old Rhine’s tale - set in a dark future in which men and women die by age 25, and young girls are sold into marriage to keep the population growing. Rhine has finally escaped her marriage. But what hope can the outside world offer when death looms ever closer?

Cameron Post feels a mix of guilt and relief when her parents die in a car accident. Their deaths mean they will never learn the truth she eventually comes to - that she's gay. Orphaned, Cameron comes to live with her old-fashioned grandmother and ultraconservative aunt Ruth. When she’s eventually outed, her aunt sends her to God’s Promise, a religious conversion camp that is supposed to “cure” her homosexuality. At the camp, Cameron comes face to face with the cost of denying her true identity.

When Brittany Ellis walks into chemistry class on the first day of senior year, she has no clue that her carefully created perfect life is about to unravel before her eyes. She's forced to be lab partners with Alex Fuentes, a gang member from the other side of town, and he is about to threaten everything she's worked so hard for her flawless reputation, her relationship with her boyfriend, and the secret that her home life is anything but perfect.

Perfect for fans of Adam Silvera and Becky Albertalli, Mason Deaver's groundbreaking debut will rip your heart out before showing you how to heal from tragedy and celebrate life in the process. When Ben De Backer comes out to their parents as nonbinary, they're thrown out of their house and forced to move in with their estranged older sister, Hannah, and her husband, Thomas, whom Ben has never even met. Struggling with an anxiety disorder, they come out only to Hannah, Thomas, and their therapist and try to keep a low profile in a new school.

Seventeen-year-old Bianca Piper is cynical and loyal, and she doesn’t think she’s the prettiest of her friends by a long shot. She’s also way too smart to fall for the charms of man-slut and slimy school hottie Wesley Rush. In fact, Bianca hates him. And when he nicknames her “the Duff,” she throws her Coke in his face. But things aren’t so great at home right now, and Bianca is desperate for a distraction. She ends up kissing Wesley. Worse, she likes it.

What begins with a sense that Michael's deceased grandfather might be inhabiting his body soon escalates to "slipping" into to the river of the dead. When Michael slips, he relives moments of his grandfather's life and tries to help him find peace. But each time he ventures into the river it's harder to come out again. Michael will have to depend on an unlikely group of friends to keep him from slipping... permanently. A penetrating twist on the classic ghost story, full of humor and insight about family relationships.

Juliet Young always writes letters to her mother, a world-traveling photojournalist. Even after her mother's death, she leaves letters at her grave. It's the only way Juliet can cope. Declan Murphy isn't the sort of guy you want to cross. In the midst of his court-ordered community service at the local cemetery, he's trying to escape the demons of his past. When Declan reads a haunting letter left beside a grave, he can't resist writing back. Soon, he's opening up to a perfect stranger, and their connection is immediate.

Every morning, sixteen-year-old Sol wakes up at the break of dawn in her hometown of Tijuana, Mexico and makes the trip across the border to go to school in the United States. Though the commute is exhausting, this is the best way to achieve her dream: becoming the first person in her family to go to college. When her family’s restaurant starts struggling, Sol must find a part-time job in San Diego to help her dad put food on the table and pay the bills. But her complicated school and work schedules on the US side of the border mean moving in with her best friend and leaving her family behind.

First-time novelist Jenny Han has penned a realistic story that all middle-graders will surely be able to relate to. Meet 12-year-old Annemarie “Shug” Wilcox. What’s not to like about her? She’s smart, she’s tall, and she has lots of freckles. She lives in a small Georgia town with her popular, gorgeous older sister and intellectual mother. Shug is excited about starting the seventh-grade, but she’s not prepared for all the vicious teasing that comes with the new school year.

Barbara O’Connor’s How to Steal a Dog blew critics away and quickly became a fan-favorite. After being abandoned by her father, Georgina Hayes is forced to spend much of her time watching her younger brother, while their mother works two jobs to make ends meet. When she sees a missing-dog poster offering a $500 reward, Georgina cooks up a scheme to steal a look-a-like dog and claim the reward. But things don’t quite go as planned.

When Alyssa must spend the summer with her aunt, uncle, and bratty cousin Emily in Willow Falls she thinks it’s a good time to start over. She’ll be turning 13 after all. What Alyssa doesn’t know is that this charmed town has something big in store for her on her 13th birthday.

Before Sloane, Emily didn't go to parties, she barely talked to guys, and she didn't do anything crazy. Enter Sloane, social tornado and the best kind of best friend - someone who yanks you out of your shell. But right before what should have been an epic summer, Sloane just...disappears. No note. No calls. No texts. No Sloane. There's just a random to-do list with 13 bizarre tasks that Emily would never try. But what if they can lead her to Sloane? "Go Skinny Dipping?" Um...

** Grand Prize Winner of the 2017 Nautilus Book Award ** Are you struggling to deal with conflict in your life? In Negotiating the Nonnegotiable, Harvard negotiation expert Daniel Shapiro introduces a groundbreaking method to bridge the toughest divides—whether with family members, colleagues...

Seventeen-year-old Jonah Daniels has lived in Verona Cove, California, his whole life, and only one thing has ever changed: His father used to be alive, and now he is not. With a mother lost in a deep bout of depression, Jonah and his five siblings struggle to keep up their home and the restaurant their dad left behind. But at the start of summer, a second change rolls in: Vivi Alexander, the new girl in town.

After Mia reveals a document that proclaims Genovia a Democratic Monarchy, a bitter election ensues. Mia's father is running against a cousin who is using some questionable tactics. Meanwhile, Mia's novel - written under a pen name - is getting denied just as quickly as Princess Mia Thermopolis' college applications are getting accepted. What's a princess to do?

Victor hates his life. He has no friends, gets beaten up at school, and his parents are always criticizing him. Tired of feeling miserable, Victor takes a bottle of his mother’s sleeping pills - only to wake up in the hospital. Bull is angry, and takes all of his rage out on Victor. That makes him feel better, at least a little. But it doesn’t stop Bull’s grandfather from getting drunk and hitting him. So Bull tries to defend himself with a loaded gun. When Victor and Bull end up as roommates in the same psych ward, there’s no way to escape each other or their problems. Which means things are going to get worse - much worse - before they get better.

Freshman footballers Jason Roddin and Tom Jefferson are a perfect pair: Jason is a blazing-fast wide-receiver, while his best friend Tom has all the skills a standout quarterback needs. After summer football camp at an elite sports-focused boarding school, the boys are thrilled to be invited back with full-ride scholarships. But on day one of practice, they're shocked when the team's coaching staff makes Tom, a black kid, a receiver and Jason, a white kid, a quarterback.