Difficult Relationships

Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create. Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.

Five estranged cousins are lost in a maze of their family’s tangled secrets. Their grandparents, former potato farmers Gottfried and Marla Hemmings, managed to trade digging spuds for developing subdivisions, and now they sit atop a million-dollar bank account - wealth they’ve refused to pass on to their adult children or their five teenage grandchildren. "Because we want them to thrive," Marla always says. But for the Hemmings cousins, "thriving" feels a lot like slowly dying of a poison they started taking the moment they were born.

Taylor Edwards’ family might not be the closest-knit - everyone is a little too busy and overscheduled - but for the most part, they get along just fine. Then Taylor’s dad gets devastating news, and her parents decide that the family will spend one last summer all together at their old lake house in the Pocono Mountains. Crammed into a place much smaller and more rustic than they are used to, they begin to get to know each other again. And Taylor discovers that the people she thought she had left behind haven’t actually gone anywhere.

Noah is in love with his online best friend. Which is a huge problem, for the following reasons: 1. His crush has no idea. 2. Noah only knows him as his gaming avatar. 3. There’s zero chance they’ll ever meet in real life. So, when Noah sees an opportunity to secretly meet his crush, he takes it. Even though he’ll have to join the cast of a local production of Chicago with his self-obsessed mother. Even though he’ll need to lie to his best (and only) friend. And even though he’ll have to sing and dance in front of actual people. Because love is worth the risk.

Summer means beach time to Christy. But her best friend, Katie, has a different idea - let's be camp counselors! Christy warms to the plan until Katie announces at the last minute that she has to back out. Christy takes on the challenge and soon finds she is bewildered and overwhelmed by her fifth-grade girls, who have boundless energy for anything except what Christy wants them to do.

Fifteen-year-old Meredith hoped to never again see her father, who did something unspeakable to her. But after only three years in jail, he's coming back home - and she's terrified. Critically acclaimed young adult author Laura Wiess' novel deals frankly with the sensitive subject of child abuse.

This book is for anyone who has experienced a difficult person at work. Revealing the nine different types of difficult people, there's a quick quiz so you can work out the personality type you're dealing with, and how to communicate with them effectively.

Vera’s spent her whole life secretly in love with her best friend, Charlie Kahn. And over the years she’s kept a lot of his secrets. Even after he betrayed her. Even after he ruined everything. So when Charlie dies in dark circumstances, Vera knows a lot more than anyone - the kids at school, his family, even the police. But will she emerge to clear his name? Does she even want to? Edgy and gripping, Please Ignore Vera Dietz is an unforgettable novel: Smart, funny, dramatic, and always surprising.

Eighteen-year-old Finley Sinclair is witty, tough, talented, and driven. With an upcoming interview at the Manhattan music conservatory, she just needs to finish composing her audition piece. But her creativity disappeared with the death of her older brother, Will. She decides to take a break and study abroad, following Will’s travel journal to Ireland. Her brother felt closest to God there, and she hopes to find peace about his death. Meanwhile, Beckett Rush - teen heartthrob and Hollywood bad boy - is flying to Ireland to finish filming his latest vampire movie.

Violet Ambrose is grappling with two major issues: Jay Heaton and her morbid secret ability. While the 16-year-old is confused by her new feelings for her best friend since childhood, she is more disturbed by her "power" to sense dead bodies or at least those that have been murdered. Since she was a little girl, she has felt the echoes the dead leave behind in the world . . . and the imprints that attach to their killers.

Sixteen-year-old Sarah can't draw. This is a problem, because as long as she can remember, she has "done the art." She thinks she's having an existential crisis. And she might be right; she does keep running into past and future versions of herself as she wanders the urban ruins of Philadelphia. Or maybe she's finally waking up to the tornado that is her family, the tornado that six years ago sent her once-beloved older brother flying across the country for a reason she can't quite recall.

Janie Johnson's life has been in turmoil ever since she discovered she was kidnapped as a young child. Visiting and getting acquainted with her birth family was difficult. As the story spread throughout high school, facing her curious classmates was even worse. Maybe this year will be better now that she's no longer the focus of attention and she will be a mature junior. But late one night she hears her friend Reeve hosting a call-in program on a college radio station. To her horror, he reveals her story to his fans.

Thirteen-year-old Butterball doesn't have much going for him. He's teased about his weight. He hates the Long Island suburb his mom moved them to so she could go to nursing school and start her life over. He wishes he still lived with his dad in New York City - where there's always something happening, even if his dad doesn't have much time for him. Still, that's not why he beat up Maurice on the playground....

Karina Ahmed has a plan. Keep her head down, get through high school without a fuss, and follow her parents’ rules - even if it means sacrificing her dreams. When her parents go abroad to Bangladesh for four weeks, Karina expects some peace and quiet. Instead, one simple lie unravels everything. Karina is my girlfriend. Tutoring the school’s resident bad boy was already crossing a line. Pretending to date him? Out of the question. But Ace Clyde does everything right. Though Karina agrees, she can’t help but start counting down the days until her parents come back.

Maleeka Madison is a dark skinned African-American girl. She feels uncomfortable and wishes she had lighter skin. When her teacher, Miss Saunders, who suffers from a rare skin condition, shows that there is more to people than the color of their skin, Maleeka learns to appreciate and accept who she truly is.

Laylee can barely remember the happier times before her beloved mother died. Before her father, driven by grief, lost his wits (and his way) and she was left as the sole remaining mordeshoor in the village of Whichwood, destined to spend her days scrubbing the skins and souls of the dead in preparation for the afterlife. It's become easy to forget and easier still to ignore not only her ever-increasing loneliness but the way her overworked hands are stiffening and turning silver, just like her hair.

My sophomore year changed everything. I dropped 40 pounds after a stint in fat camp. Prior to losing weight, most of my time was spent comparing myself to my twin sister and trying to hide my cankles. But losing weight made all things seem possible. Now I'm popular, vying for the hottest guy in school and competing for a prom queen nomination. Finally, I'm getting noticed, and it's all because I dropped the pounds.

Alex Craft knows how to kill someone. And she doesn't feel bad about it. Three years ago, when her older sister, Anna, was murdered and the killer walked free, Alex uncaged the language she knows best - the language of violence. While her own crime goes unpunished, Alex knows she can't be trusted among other people. Not with Jack, who wants to really know her but still feels guilty over the role he played the night Anna's body was discovered. And not with Peekay, the kid with a defiant streak who befriends Alex while they volunteer at an animal shelter. Not anyone.

Everything about Jessie is wrong. At least that's what it feels like during her first week of junior year at her new ultra-intimidating prep school in Los Angeles. Just when she's thinking about hightailing it back to Chicago, she gets an email from a person calling themselves Somebody/Nobody (SN for short), offering to help her navigate the wilds of Wood Valley High School. Is it an elaborate hoax? Or can she rely on SN for some much-needed help?

For Lena, the upcoming year is going to be epic—one of opportunities and chances. Until one choice, one moment, destroys everything. Now Lena isn't looking forward to tomorrow. Not when friend time may never be the same. Not when college applications feel all but impossible. Not when Sebastian might never forgive her for what happened. For what she let happen. With the guilt growing each day, Lena knows that her only hope is to move on. But how can she move on when her and her friends' entire existences have been redefined? How can she move on when tomorrow isn't even guaranteed?