Difficult Relationships

This book is for anyone who has experienced a difficult person at work. Revealing the nine different types of difficult people, there's a quick quiz so you can work out the personality type you're dealing with, and how to communicate with them effectively.

Reaching the end of their flight in The Knife of Never Letting Go, Todd and Viola did not find healing and hope in Haven. They found instead their worst enemy, Mayor Prentiss, waiting to welcome them to New Prentisstown. There they are forced into separate lives: Todd to prison, and Viola to a house of healing where her wounds are treated. Soon Viola is swept into the ruthless activities of the Answer, while Todd faces impossible choices when forced to join the mayor’s oppressive new regime.

Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create. Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.

In Getting Past No, William Ury of Harvard Law School’s Program on Negotiation and author of Possible, offers a proven breakthrough strategy for turning adversaries into negotiating partners.

Dubbed "Dumplin'" by her former beauty queen mom, Willowdean has always been at home in her own skin. Her thoughts on having the ultimate bikini body? Put a bikini on your body. With her all-American-beauty best friend, Ellen, by her side, things have always worked...until Will takes a job at Harpy's, the local fast-food joint. There she meets Private School Bo, a hot former jock. Will isn't surprised to find herself attracted to Bo. But she is surprised when he seems to like her back.

Your workday is filled with them - people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.

Set in the 14th century, the classic story of one boy's personal heroism when he loses the use of his legs.

In God's Answers to Life's Difficult Questions, Warren uses stories from scripture to teach us that the Bible is filled with examples of real people who faced the same dilemmas we're facing today. By demonstrating the ways in which God chooses to use ordinary people to accomplish his plans--despite their weaknesses and failures--Warren gives us hope as we take on life's countless challenges. Better yet, Warren provides us with realistic solutions that we can start putting into practice today.

Emily and her mom were always lucky. But Emily’s mom’s luck ran out three years ago when she succumbed to cancer, and nothing has felt right for Emily since. Now, the summer before her senior year, things are getting worse. Not only has Emily wrecked things with her boyfriend Matt, who her mom adored, but her dad is selling the house she grew up in and giving her mom’s belongings away. Soon, she’ll have no connections left to Mom but her lucky quarter.

John Conlan is nicknamed “The Bathroom Bomber” after setting off firecrackers in the boys’ bathroom 23 times without getting caught. John and his best friend, Lorraine, can never please their parents, and school is a chore. To pass the time, they play pranks on unsuspecting people, and it's during one of these pranks that they meet the “Pigman”. In spite of themselves, John and Lorraine soon get caught up in Mr. Pignati’s zest for life. In fact, they become so involved that they begin to destroy the only corner of the world that has ever mattered to them. Can they stop before it’s too late?

For a family with four kids, two dogs, assorted cats, and a constant stream of family and friends dropping by, life in the Austin family home has always been remarkably steady and contented. When a family friend suddenly dies in a plane crash, the Austins open their home to an orphaned girl, Maggy Hamilton. The Austin children - Vicky, John, Suzy, and Rob - do their best to be generous and welcoming to Maggy. Vicky knows she should feel sorry for Maggy, but having sympathy for Maggy is no easy thing.

Sixteen-year-old Petula de Wilde is anything but wild. A former crafting fiend with a happy life, Petula shut herself off from the world after a family tragedy. She sees danger in all the ordinary things, like crossing the street, a bug bite, or a germy handshake. She knows: Life is out to get you. The worst part of her week is her comically lame mandatory art therapy class with a small group of fellow misfits. Then a new boy, Jacob, appears at school and in her therapy group.

This is a story about two teens falling in love over a summer that throws everything possible to keep them apart. Max: Chill. Sports. Gay and not a big deal. And a secret: An encounter with an older kid that makes it hard to breathe, one that he doesn't want to think about, ever. Jordan: The opposite of chill. Poetry. His "wives" and the Chandler Mall. Never been kissed and searching for Mr. Right, who probably won't like him anyway. And a secret: A spiraling out of control mother, and the knowledge that he's the only one who can keep the family from falling apart.

Zilan dreams of becoming a royal alchemist, of providing for her family by making alchemical gold and gems for the wealthy to eat in order to stay young forever. But for now, she’s trapped in her impoverished village in southern China, practicing an illegal form of alchemy to keep food on the table—resurrecting the dead, for a price. When Zilan finally has the chance to complete her imperial exams, she ventures to the capital to compete against the best alchemists in the country in tasks she’ll be lucky to survive, let alone pass.

Kaeleigh and Raeanne are 16-year-old identical twins, the daughters of a district court judge father and politician mother running for U.S. Congress. Everything on the surface seems fine, but underneath run very deep and damaging secrets. When the girls were nine, Daddy turned to his beloved Kaeleigh in ways a father never should. Raeanne needs to numb the pain of not being Daddy's favorite; Kaeleigh wants to do everything she can to feel something normal, even if it means cutting herself and vomiting after every binge.

When she’s modeling, Annabel Greene is the picture of perfection - the girl who has everything. But her real life is far from perfect. Her best friend, Sophie, and she are no longer speaking; her older sister’s eating disorder is affecting everything at home. Then she meets Owen. He’s intense, music-obsessed, and dedicated to always telling the truth. And most of all, he’s determined to make Annabel happy....

In My Bonny Light Horseman, the infamous pirate, riverboat seductress, master of disguise, and street-urchin-turned-sailor Jacky Faber has been captured by the French and beheaded in full view of her friends and crew.Inconceivable? Yes! The truth is she's secretly forced to pose as an American dancer behind enemy lines in Paris, where she entices a French general into revealing military secrets--all to save her dear friends.

The women in these stories live lives of privilege and of poverty, are in marriages both loving and haunted by past crimes or emotional blackmail. A pair of sisters, grown now, have been inseparable ever since they were abducted together as children and must negotiate the elder sister's marriage. A woman married to a twin pretends not to realize when her husband and his brother impersonate each other. A stripper putting herself through college fends off the advances of an overzealous customer.

Lauren DeStefano makes a stellar debut with this chilling tale. The first installment of a planned trilogy, Wither introduces listeners to a bleak world where a mysterious disease kills most women by the age of 20 and men by the age of 25. Like many girls her age, 16-year-old Rhine has been captured and forced into marriage in an effort to keep the population growing. But, despite her new husband’s wealth, she wants nothing more than to escape her servitude and return home before time runs out.

Miranda's disbelief turns to fear in a split second when a meteor knocks the Moon closer to the Earth. How should her family prepare for the future when worldwide tsunamis wipe out the coasts, earthquakes rock the continents, and volcanic ash blocks out the sun?