Emotional Business

An emotional bank account operates in a similar fashion to a financial bank account. As explained in detail, when trust is overdrawn or accrued it directly affects relationships. Module 17 of 20.

Listening is a critical skill that leaders and managers often take for granted. By learning to listen mindfully, you can keep your employees more engaged, foster the discovery of new ideas, and hear what you need to hear in a discussion rather than what you expect to hear. Mindful Listening will teach you what great listeners do, how to stay fully present in challenging conversations, and how empathic listening can help others learn and grow.

Work is stressful: We race to meet deadlines. We extend ourselves to return favors for colleagues. We set ambitious goals for ourselves and our teams. We measure ourselves against metrics, our competitors, and sometimes, our colleagues. Some of us even go beyond tangible metrics to internalize stress and fear of missing the mark. Managing Your Anxiety will help you distinguish stress from anxiety, learn what anxiety looks like for you, understand it, and respond to it with self-compassion at work.

Leveraging the power of emotional intelligence ensures you are better able to relate and respond to your clients, allowing you to unlock higher sales.

The currencies for an emotional bank account include kindness, promises, and expectations. As Stephen R. Covey teaches, deposits and withdraws in your emotional bank account are based on how you manage these currencies. Module 18 of 20.

Do you want to be more stable? Life has a way of making that a difficult task. The day to day monotony that we are all subject to can cause us to get distracted and forget about our goals and good habits. This guide is designed to help you cultivate better emotional stability by adjusting your perspectives and to help you develop good habits that can lead you to financial stability and success.

What does it mean to be yourself at work? As a leader, how do you strike the right balance between vulnerability and authority? This book explains the role of authenticity in emotionally intelligent leadership. You'll learn how to discover your authentic self, when emotional responses are appropriate, how conforming to specific standards can hurt you, and when you need to feel like a fake.

Unequaled is the client service professional's guide to getting ahead and achieving professional goals. You're smart and hardworking, but guess what - so is everyone else. So how do you stand out? You need to distinguish yourself in order to get ahead, but simply being good at your job is not enough. Moving up is about soft skills, networking, client connections, emotional intelligence, and your personal reputation. This audiobook is a frank and candid guide to what it really takes to succeed in the field.

Emotional Intelligence or Emotional Quotient (EQ) is increasingly being recognized as a key determinant to professional success in today's high-stress environment. Acclaimed as a prime mover on the subject, Emotional Intelligence at Work has seen four editions and has been translated into multiple languages. This thoroughly revised edition of the classic bestseller evinces specialty and skills in Emotional Intelligence guiding and developing emotions, moods, feelings and minds of individuals and groups worldwide.

Emotional intelligence is social knowledge that enables individuals to identify their own and other peoples' feelings. It is the knowledge that may be learned, developed, and boosted, as well as your ability to utilize your understanding to determine the feelings underlying social communication and stand up to the temptation to react impulsively and also thoughtlessly. Rather, it permits you to react authentically.

In Emotional Intelligence for Business, you will learn: Why high EQ equals more money: It’s been proven that those with higher EQs earn more money every year. But why is that? In chapter one, we’ll cover the traits associated with emotional intelligence and how that translates to more money. Emotionally intelligent interviews: How can you showcase your emotional intelligence so that your interviewer knows you’re the best candidate for the job? This will be covered in chapter three. Plus much more!

This groundbreaking book offers extraordinary insight into the greatest mystery in sales: how the very best salespeople consistently and successfully influence change in others, inspiring their customers to say yes.

In The Emotional Intelligence Advantage, leading expert Amy Jacobson shares a framework for resolving challenges in the workplace. How do you tackle tough conversations? How does your team react when a key process or system changes? And how can you overcome doubt and indecision to create a culture of alignment and trust? When it comes to modern leadership, you need to be aware of more than just the bottom line. You also need to apply emotional intelligence in how you manage people, processes, and change.

Emotional intelligence (EI) has been called “advanced common sense” and is proven to be a far better predictor of success than IQ. And unlike cognitive function, your emotional capacities are flexible, adaptable, and highly expandable. Filled with inspir­ing stories from companies who have tapped into the power of EI, along with profiles of people facing real-world dilemmas and easy-to-implement action plans, The Other Kind of Smart opens your eyes to crucial, yet often ignored, life lessons.

Hailed by PMA, the Independent Book Publisher's Association, as a "business breakthrough" and "one of the 30 best business books of the year" by Soundview, the first edition of Working Relationships set the standard for managing conflict and developing teamwork while learning to get along with friends and foes at work. Now author Bob Wall is back with the latest research and field-tested knowledge about the critical role emotional intelligence (EQ) plays in achieving workplace and career success.

Become tough as nails. Bounce back from hurt. Be Calm. Bend without ever breaking. We all get knocked down, but everyone has the choice to get back up or not. How will your life your life? The art of emotional self-defense. The Science of Emotional Resilience is the rare book that understands where you've been, the obstacles you've overcome, and what you need to make sure you are in full control of your life at all times. This is a stunningly detailed and insightful guide into our emotions, our triggers, and why we act against our own interests so frequently.

We all want our colleagues to feel safe, heard, and free to be their authentic selves at work. But being an inclusive colleague doesn't happen overnight—it's an evolving process that involves growing, learning, and intentional effort. This book will teach you how to address and understand your biases, how to get better at noticing and responding to microaggressions, and why being an inclusive colleague will spark more productive and rewarding relationships with your coworkers and boss.

This book doesn’t just tell you what to do but shows you exactly how to do it. From the very first chapter, you’ll discover an innovative approach combining emotional psychology, storytelling, and advanced persuasion strategies. You don’t need prior experience or endless hours of practice. Automatically, each chapter guides you step by step to master emotional copywriting and take it to the next level.

Bestselling author Christopher D. Connors delivers an invaluable, inspiring discussion of how to adapt to the rapidly changing rules of engagement in the modern workplace. You'll find out why so many employees feel disconnected from their leaders in today's remote and hybrid working environments and how to address that disconnect.

As a Black woman, I have faced many challenges throughout my life, and thanks to these challenges, I've learned to stay focused and positive when things get tough. I learned that the words we say to ourselves have immense power over our lives and actions. For this very reason, I want to share with you more than 1000 incredibly effective positive affirmations—written specifically for black women—that have the power to positively impact every area of your life. This is possible by dedicating just a few minutes of your time each day